Vincent Lor
Vincent Lor at Heiser Toyota
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Vincent Lor

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Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
653 Reviews
4.7

653 Reviews

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653 Reviews of Vincent Lor

June 12, 2024

Dealership Rating
Employee Rating

Great customer service highly recommend they where out of soda but that's not what I came there for....2 thumbs up More

by NITABPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 06, 2024

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Employee Rating

The service desk was great. Very supportive and informative. I was entirely satisfied with my visit. More

by cameronmvalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2024

Heiser Toyota responded

Cameron, Thanks for sharing about your service experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 31, 2024

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Employee Rating

Everyone was so nice to me. They explained what they were going to do, and the job actually took less time than I thought. More

by asharms13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2024

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 29, 2024

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Great customer service! I always go back to Heiser Toyota for parts and services. They always do a great job! More

by sheeyeechang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2024

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 24, 2024

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Fast service, great communication, will definitely be back again for more service in the future More

by Codysev
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

May 29, 2024

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 24, 2024

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Employee Rating

I am on my second mini van with Heiser. That is over 20 years of service. I keep coming back. More

by GLASSGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 22, 2024

Dealership Rating
Employee Rating

They always take care of me well and good work, thank you for service guys More

by ndiayedaouda131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 18, 2024

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Employee Rating

Waited a hour for a shuttle no one was willing to help me find my car when I came back to pick it up…this place is just horrible from sales to service More

by Chrissy90
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
May 20, 2024

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, Chrissy, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 15, 2024

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Employee Rating

I was in and out very quick! Kind and courteous for my tire rotation. They didn’t have any soap for the car wash, but offered me a car wash for a different time if I would like. More

by Rebel414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 13, 2024

Dealership Rating
Employee Rating

Last Wednesday the service department was short-staffed. I met Tom at the service desk. He was very personable and professional. Afterward, I went and introduced myself to Vincent, the dispatch manager as w More

by susan.butkovic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

May 13, 2024

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Susan, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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