Vanessa Lozano

Not overly enthusiastic about the dealership but the service department and quick lube is excellent. service department and quick lube is excellent. More

by romad2009 Verified Customer Verified Customer

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Their process of doing business is poor. I previously had a Subaru and the experience with them was much smoother. I’ll be purchasing another Subaru in the future based on vehicle safety and I previously had a Subaru and the experience with them was much smoother. I’ll be purchasing another Subaru in the future based on vehicle safety and dealership experience alone. More

by erice.rodriguez Verified Customer Verified Customer

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Scheduling with Vanessa was easy, parts showed up when they were supposed to and the repairs were don't in one day they were supposed to and the repairs were don't in one day More

by mjz5257 Verified Customer Verified Customer

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Yeah no! ! Airbag light one… Was told I needed to replace both my airbag module and seat module . Which was done already. I told them I needed them Calibrated ! Airbag light one… Was told I needed to replace both my airbag module and seat module . Which was done already. I told them I needed them Calibrated. They quoted me a little over $2500 for replacements. I show up randomly to get car. The airbag light was off … weird almost like they wanted me to “order parts” or say they replaced them.. freakin scam More

by jcarrillo8807 Verified Customer Verified Customer

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I appreciate everything Vanessa and Corwin Ford did for me! They gave great customer service! me! They gave great customer service! More

by JMM26US Verified Customer Verified Customer

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They were very helpful and kept me informed on what was going on with my care. going on with my care. More

by Flossie747 Verified Customer Verified Customer

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Very unprofessional too chaotic no communication to the customer no updates, not very educated on the recalls department customer no updates, not very educated on the recalls department More

by Cool Verified Customer Verified Customer

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I was told my warranty covered an issue. After I returned for a repair I was then told the basic warranty didn’t cover it, but the extended warranty I pay extra for did, but it would cost $1 After I returned for a repair I was then told the basic warranty didn’t cover it, but the extended warranty I pay extra for did, but it would cost $100. I agreed. Then I was told neither warranty covered the issue, and the repair would cost $750. It’s ridiculous that a car with only 37,000 has had as many issues as this car as had. However, Vanessa kept me updated every step of the way and offered to have my car dropped off for me so I didn’t have to find someone to drive me back. More

by KAZDAK Verified Customer Verified Customer

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My vehicle was serviced at Corwin Ford in Pasco Wa Vanessa the service writer was amazing to work with she kept me informed regarding my vehicle. Vanessa the service writer was amazing to work with she kept me informed regarding my vehicle. More

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