Vanessa Dean
Vanessa Dean at Pearson Nissan Of Ocala
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Vanessa Dean

Service Advisor

Pearson Nissan Of Ocala

2060 SW College Road
Ocala, FL 34471

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4.7
105 Reviews
4.7

105 Reviews

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105 Reviews of Vanessa Dean

June 23, 2024

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Employee Rating

Of you know anything about cars, diagnostics, repairs, and what not, this the wrong place for you. I requested a simple diagnostic, but I also let the service mechanic that I wanted a specific quote/stima More

by mmrj742
Service Price Transparency
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Recommend Dealer
No
Jun 25, 2024

Pearson Nissan Of Ocala responded

We apologize for the frustration you experienced with our diagnostic process. It's concerning to hear about your dissatisfaction and I encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Nia Orona - Owner Loyalty Manager - (352) 622-4111

June 20, 2024

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Great Employees Creates Perfect Customer Service / Pearson Nissan Is Wonderful / Treat U Like A Honored Guest More

by JEFFREYHADALA
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Recommend Dealer
Yes
Jun 21, 2024

Pearson Nissan Of Ocala responded

Jeffrey, thank you for the fantastic feedback! We're delighted to hear that our team at Pearson Nissan of Ocala made you feel like an honored guest. We appreciate your support!

June 19, 2024

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The service advisor was very helpful with my service needs. She made a couple of recommendations and was very thorough in her explanation of what my car would be needing. More

by paulbriggs987
Service Price Transparency
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Recommend Dealer
Yes
Jun 20, 2024

Pearson Nissan Of Ocala responded

Thank you for sharing your positive experience! We're glad to hear our service advisor at Pearson Nissan of Ocala was thorough and helpful with your car's needs. We appreciate the feedback!

June 13, 2024

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Does not provide service requested. Does not acknowledge customer request pr feedback. Only there to sell their products not there to help the customer More

by SAMANTHA.SOLOMON50
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Recommend Dealer
No
Jun 25, 2024

Pearson Nissan Of Ocala responded

Samantha, I'm sorry to hear about your experience. We strive to be attentive and helpful with all customer requests, so this feedback is disappointing. Please reach out directly so we can address your concerns properly. Thank you, Nia Orona - Owner Loyalty Manager - (352) 622-4111

June 12, 2024

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I have been a long time customer of this dealership since 2007. I appreciate the service. I usually get especially yesterday since my car was in an emergency situation as the battery died out and AAA came to More

by mesawaya
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Pearson Nissan Of Ocala responded

Thank you for being a loyal customer since 2007 and sharing your experience with Pearson Nissan of Ocala. We're glad we could assist in your emergency situation, though we understand the pricing was higher than expected. We hope the eight-year warranty on the battery provides some peace of mind moving forward! Don't hesitate to reach out if there's anything we can help with in the meantime.

June 10, 2024

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The service department was excellent Everyone was cordial and nice Mr Jimmy there are no words to describe how nice and gentle you were Thank you all More

by SANBIRIDU
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Recommend Dealer
Yes

Other Employees Tagged: Jimmy Morejon, Isaac Velazquez

Jun 11, 2024

Pearson Nissan Of Ocala responded

Hi Sanbiridu! We're delighted to hear that Mr. Jimmy and the team at Pearson Nissan of Ocala provided excellent service! Thanks for sharing your experience with us!

June 07, 2024

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Vanessa was excellent to deal with - very professional and informative and gave a great explanation of work performed and recommendations More

by ASILB
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Recommend Dealer
Yes
Jun 07, 2024

Pearson Nissan Of Ocala responded

Thank you for the positive feedback! We're glad to hear Vanessa provided excellent service at Pearson Nissan of Ocala. We appreciate your support and look forward to assisting you again in the future!

June 06, 2024

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This was my first time at the dealership and I was very impressed with the friendliness and the attention to detail. They even washed my car, which was unexpected and appreciated. The service time was not More

by BLONDBRITBABE
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Recommend Dealer
Yes

Other Employees Tagged: Zachary McQuaig

Jun 06, 2024

Pearson Nissan Of Ocala responded

Thank you for sharing your first experience with us at Pearson Nissan of Ocala! We're glad to hear our team's friendliness and attention to detail left a positive impression. We appreciate the feedback and look forward to serving you again!

June 03, 2024

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Es un exelente servicio nos alluda con todo lo q necesitamos y nos resuelve cualquier duda y problema !!!!muy amable y atenta la cenora Cristina !!! More

by LILIA-28
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Recommend Dealer
Yes
Jun 03, 2024

Pearson Nissan Of Ocala responded

Lilia, nos alegra saber que Cristina y el equipo de Pearson Nissan of Ocala te brindaron un excelente servicio. ¡Gracias por compartir tu experiencia!

June 03, 2024

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Great customer service. Isaac was very informative. He tried to help me hook up my android phone. More

by JOHNNADONNELLY
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Recommend Dealer
Yes
Jun 04, 2024

Pearson Nissan Of Ocala responded

Thank you for the review! We hope you won't hesitate to reach out if Isaac & the team can be of service again in the future! - Pearson Nissan of Ocala

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