Tyler Ratledge

Toyota of Cleveland will be where me and my family go whenever we need a new vehicle! They were fantastic to deal with and made the car shopping experience amazing! They answered any questions and they w whenever we need a new vehicle! They were fantastic to deal with and made the car shopping experience amazing! They answered any questions and they were very supportive with the fact I had my toddler with me and made sure she even had fun! 10/10 will always shop here! Thank you especially to Michael Dylyn and Mike Covington!! You guys are amazing! More

Report | Print

Tyler, Zan, & Damon are the best. They made my purchase of the 2025 Tacoma pretty easy. Answered all my question and very friendly. I couldn’t imagine going anywhere else to purchase They made my purchase of the 2025 Tacoma pretty easy. Answered all my question and very friendly. I couldn’t imagine going anywhere else to purchase a vehicle. Thank you! More

Report | Print

Everyone at the dealership was nice and made sure someone was helping you or offering something to drink. The salesman and finance guy were knowledgeable. Easiest car buying experience I’ve had. was helping you or offering something to drink. The salesman and finance guy were knowledgeable. Easiest car buying experience I’ve had. More

Report | Print

Outstanding customer service and care! The team at Toyota of Cleveland really take their time with you and treat you like family. The team at Toyota of Cleveland really take their time with you and treat you like family. More

Report | Print

Everything went great from service dept. to sales dept,..Special thanks to Mike and Callaway! to sales dept,..Special thanks to Mike and Callaway! More

Report | Print

If you're looking for a salesman who is knowledgeable, trustworthy and goes above and beyond, I recommend Evan Hicks. He gave me the best car buying experience that I have ever had. From the start he was trustworthy and goes above and beyond, I recommend Evan Hicks. He gave me the best car buying experience that I have ever had. From the start he was professional, approachable and never pushy. He is an honest man. He provided answers to every question and concern with patience. Toyota of Cleveland has had my business for years. All the service employees have always been very helpfull with any situation we have had. More

Report | Print

Went to Toyota of Cleveland to test drive a Tundra Hybrid that I have been looking at for some time. At 7pm, I met with Kenny Jones in the rain at the front door. He was great from the start. We test drov that I have been looking at for some time. At 7pm, I met with Kenny Jones in the rain at the front door. He was great from the start. We test drove in the rain and returned. Kenny has a great personality and does not pressure you into anything. After returning, I answered a few simple questions as to what I was thinking of doing and I felt so comfortable with him that I told him I wanted to move forward and see if we could make the purchase happen. My wife and I had a great experience with Kenny from the beginning to the end. Kenny introduced me to Tyler Rutledge, Sales Manager. He checked out my trade, made a solid offer that I was looking for without having to debate. Kenny, Tyler and I sat down and discussed the numbers and came to a very quick agreement. This experience of agreeing to the price for the trade and purchase of the Tundra Hybrid was the absolutely best experience I have ever had in my 62 years. Absolutely no pressure, no hassle, no disrespect. After completing the paperwork for my purchase, we met with Crystal Thompson in finance. Crystal picked up where Kenny and Tyler left off with absolutely the best customer service while getting into the financing paperwork. She went on to explain warranty options, and then getting all of the paperwork completed. It may not mean much to some, but I had the one request to transfer my Submarine Veteran tag from my Jeep to the Tundra, since we recently moved to the area and did not want to have to through the hassle of getting a new one. Crystal made it happen for me. It is the little things that mean so much. To sum my experience with Toyota of Cleveland, I had absolutely the best experience! Kenny did everything I asked of him, and went above and beyond to ensure I was pleased with my purchase. He also did a thorough walk through regarding the features of my Tundra at time of delivery. As for Tyler Ratledge, he was very polite and down right a friend. I came away with the feeling he treated me fairly and respectfully. My experience with Crystal Thompson was nothing short of awesome also. She was very thorough and very friendly. By the time we ended the sale, it was after 10pm and we were apologizing to all three for keeping them away from the families after closing time. These folks were away from the families because it was raining so hard and major parts of Chattanooga were flooding. These folk’s families were being affected by the rain, but stayed with us to complete the sale. We were the last couple at the dealership, said we would come back the next day, but after making calls the their respective families to check up on them, they stayed the course to finish the sale. I can’t think of better dedication to a customer than this experience. All I can say is, if you are looking for a new vehicle please go to Toyota of Cleveland and see these folks. They are the best!!! More

Report | Print

There was no pressure at all. Everyone was transparent and clear in delivering the information. Hospitality was also natural and added to the ease the process. Everyone was transparent and clear in delivering the information. Hospitality was also natural and added to the ease the process. More

Report | Print

Had a great experience with Toyota of Cleveland. Big thanks to Josh Howard who was very patient with me and went above and beyond to make sure I got the deal I was looking for on a car I love. Also Big thanks to Josh Howard who was very patient with me and went above and beyond to make sure I got the deal I was looking for on a car I love. Also to Julien Allinder in Finance who answered all of my questions and helped me make sense of the financing process. More

Report | Print

Buying my first car was such a smooth and enjoyable experience thanks to the amazing team. Julian Popa was super friendly and really helpful in guiding me through finding the right car. Caleb answered experience thanks to the amazing team. Julian Popa was super friendly and really helpful in guiding me through finding the right car. Caleb answered all of my questions with a great balance of professionalism and humor, and he even helped me get my insurance set up. Tyler did a great job walking me through the financial side and made everything easy to understand. Everyone I interacted with was welcoming and supportive—it truly made the whole process stress-free! More

Report | Print