Tyler Ratledge

Our salesman, Logan Maddox, was great! He made the shopping experience a pleasure. He has followed up in regard to getting the second set of keys for the vehicle that we purchased. I just He made the shopping experience a pleasure. He has followed up in regard to getting the second set of keys for the vehicle that we purchased. I just received them in the mail today. The driver side interior light did not work. We noticed this while driving home from the dealer. This was missed in the inspection process of the vehicle prior to it being sold. Mr Maddox contacted us concerning the replacement of the light bulb. He is planning on mailing us a new light bulb to install. Mr Maddox is a fine young man. Mr Rutledge was easy to talk to in regard to the purchasing of the vehicle. However, I do think he could have gave us an additional $500 off of the price that we paid for the vehicle. But, in fairness he did give us a good discount. Mr. Allinder discussed with us the financial and warranty package that was available for the vehicle. He did not pressure us into purchasing a warranty, but he did use many selling points in regards to possibly purchasing a warranty package. I cannot forget to mention Cameron who works in the online sales department. I contacted the dealership and she spoke to me in regards to purchasing a used Toyota Tundra truck. The vehicle that we purchased was not even listed on the website. She informed me about the 2019 Toyota Tundra that we purchased. She went outside and took pictures of the vehicle and sent them to me. Cameron answered several questions that I had about the vehicle. She was very instrumental in our family purchasing the 2019 Toyota Tundra. Overall, the staff was very professional and courteous to our family. More

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We had an excellent experience from the moment we stepped on the lot until we walked off with signed papers for our new car! Josh Howard and Justice Goodner were great to work with, as well as Tyler Ratledge on the lot until we walked off with signed papers for our new car! Josh Howard and Justice Goodner were great to work with, as well as Tyler Ratledge during the negotiation process. They were friendly, informative, and didn't pressure us. After we left, we noticed the mirror was broken, and they ordered a part and fixed it to make things right! More

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Thanks Cameron, Michael, Tyler and Justice. Great service. Everybody was very friendly and easy to talk with. Enjoyed our time with them. I had looked at the 4 Runner online and reached out Great service. Everybody was very friendly and easy to talk with. Enjoyed our time with them. I had looked at the 4 Runner online and reached out to them. Due to my husband working and our distance away, we didn't get there until about 6:00pm which was an hour before they closed. We hadn't told them we would buy it, but that we were interested. We did buy the 4 Runner and brought it home that night. We didn't leave until about 9:30pm. They were pleasant and in no hurry even though it was past time for them to go home. Highly recommend them. Have a Merry Christmas! More

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Toyota of Cleveland helped me find the perfect car for me and were so patient with me through the chaos that can be car buying! and were so patient with me through the chaos that can be car buying! More

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Purchased this car last night and very happy with the professional service we received from everyone, especially our sales consultant Juan Carlos. No heavy high pressure or rush just informative and kno professional service we received from everyone, especially our sales consultant Juan Carlos. No heavy high pressure or rush just informative and knowlegeable on everything about the car. We were looking at 2 cars and he helped us to decided which one would be best for us. We would recommend this dealership. More

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All associates were professional. No pushy sales tactics. I did not feel pressured at all. No pushy sales tactics. I did not feel pressured at all. More

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Callaway was wonderful, very nice, and not pushy. He answered all my questions and made sure I was well taken care of as I purchased a new 2024 Toyota Venza. Awesome customer service and care. He answered all my questions and made sure I was well taken care of as I purchased a new 2024 Toyota Venza. Awesome customer service and care. More

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A good experience in our vehicle purchase. Fidel was professional and answered all of our questions and addressed our concerns. Tyler helped us get to the number we wanted. And then Justice go Fidel was professional and answered all of our questions and addressed our concerns. Tyler helped us get to the number we wanted. And then Justice got us through the papers and out the door. All 3 of these guys were very professional and explained details so there were no misunderstandings. We were in and out in less than an hour. A pleasant experience visiting this dealership. We appreciate the service they provided. In the past we have not had good experiences with other dealerships. From the start,being greeted with no pressure all the way to handing ove the keys to our vehicle, nice and clean and a full tank of fuel. More

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Matthew Frady, Justin Chretein & Justice Goodner worked so hard to get my husband the truck he had been looking at for weeks!! Love this dealership! They will get you what you’re looking for!! so hard to get my husband the truck he had been looking at for weeks!! Love this dealership! They will get you what you’re looking for!! More

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Absolutely thrilled with my experience! !!! Must of met and shook hands with 20 people. Michaela says she’s new to the place, but totally looks like a veteran. It was hard to part ways with !!! Must of met and shook hands with 20 people. Michaela says she’s new to the place, but totally looks like a veteran. It was hard to part ways with my car but needed to be done to get into a relatively new truck. Justice in finance was amazing!! Super gentleman and helped me in ways I didn’t think possible. Awesome experience More

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