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Tyler Duncan
Tyler Duncan at Shottenkirk Ford Granbury
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Tyler Duncan

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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5.0
60 Reviews
5.0

60 Reviews

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60 Reviews of Tyler Duncan

October 31, 2024

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Employee Rating

Service was quick, friendly and responsive as always. Will be back for service again. Shottenkirk Ford is the best. More

by CATES0708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates, Tom Dyer, Brian Curtis, Billy Bohrman, Eric Smalley, Matt Jewett, Brandon Holtzinger, Randy Lancaster, Katie Marler

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October 31, 2024

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Tyler did a good job. Appreciate your help perfect. shottenkirk Ford is a great dealership. Great customer service thank you again. More

by ronleecofer
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
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October 29, 2024

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Melissa and Tyler always get me taken care of and out the door quickly! The service dept is great! The communication was very difficult prior to connecting with Tyler. More

by lauraleighlefler
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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Oct 30, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 29, 2024

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Prompt with scheduling and did what they said they would do. My advisor was great! More

by Bellopulcino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 25, 2024

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Employee Rating

The service was quick and the people were very helpful. I was in and out with no problems.Keep up the good work. More

by slbachman538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Kyle

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Oct 28, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 25, 2024

Dealership Rating
Employee Rating

The service was quick and the people were courteous. In and out with no problem. Great job. More

by slbachman538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Kyle

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Oct 28, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 24, 2024

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Employee Rating

Easy appointment scheduling Tyler my service agent was very professional. Everything was done to my satisfaction. More

by MikeG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett

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Oct 25, 2024

Shottenkirk Ford Granbury responded

Mike, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 22, 2024

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Employee Rating

Had some recall work done and Tyler kept me informed the whole way thru... and then delivered it to my house 20 miles away. Highly recommend them More

by iveswc911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 22, 2024

Dealership Rating
Employee Rating

Friendly staff, honest work, fast turn around. They didn't try to sell me services I didn't order. More

by Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

Shottenkirk Ford Granbury responded

Russell, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

October 22, 2024

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Employee Rating

The sales staff understood what my needs were and tried to assist in finding solutions that would be satisfactory to me. They went above and beyond and successfully met my needs. I really didn't plan to pu More

by Margie M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis , Peter Arguijo,

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Oct 23, 2024

Shottenkirk Ford Granbury responded

Margie, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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