Tona Zarrelli
Tona Zarrelli at Germain BMW of Naples
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Tona Zarrelli

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
15 Reviews
5.0

15 Reviews

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15 Reviews of Tona Zarrelli

February 10, 2025

Dealership Rating
Employee Rating

Everything went very smooth and very professional. Also, even though they were not required, Tona, our service writer provided one for my wife. More

by rns1351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Germain BMW of Naples responded

Thank you for taking the time to leave Tona this kind review. We are happy to know she took exceptional care of you. Best Regards, Flavio Galasso General Manager

January 16, 2025

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Efficient. Friendly. Timely. I enjoyed the coffee and the snacks as well. Thanks for the service. More

by patriciammckay
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 20, 2025

Germain BMW of Naples responded

We appreciate your business and are happy you enjoyed a positive experience and took advantage of the amenities that we offer while you waited. Best Regards, Flavio Galasso General Manager

December 31, 2024

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Tona in service was excellent. Very receptive to my needs as a customer. Thanks, Tona! More

by BMWX5Naples
Service Price Transparency
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Recommend Dealer
Yes
Jan 06, 2025

Germain BMW of Naples responded

We're so pleased to have your trust and confidence in Tona and our service team. We wish you many more happy travels! Best Regards, Flavio Galasso General Manager

December 31, 2024

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I’ve been going to the dealership for nearly 25 years and their service department is second to none. Tona is really great to work with and Bill, the Service manager is top-notch. More

by Rexnaples
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bill Emerson

Jan 06, 2025

Germain BMW of Naples responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team consistently provides you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager

December 17, 2024

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Employee Rating

The young gentleman in the drive up was very courteous and directed me to the right person. Tona Zarrelli greeted me in a very short period of time. She explained what the service department would do, an More

by jtw5365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

Germain BMW of Naples responded

We are happy you enjoyed a quality and positive service experience at every touchpoint with our team. See you next time. Best Regards, Flavio Galasso General Manager

December 02, 2024

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Tona Zarrelli did a great job as our service advisor when we had our X5 serviced. There were extra details which she handled very well. More

by clayton.schwerin
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Germain BMW of Naples responded

Clayton, We would like to thank you for your recommendations and for this 5 Star review. Tona and our team of professionals are dedicated to providing you and everyone else who visits Germain BMW with only the best there is to offer. See you next time. Best Regards, Flavio Galasso General Manager

November 23, 2024

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Employee Rating

Tona Zarrelli was knowledgeable and friendly in helping me get my X3 serviced in a timely manner. Making the appointment was easy. I would highly recommend this dealership. More

by dml1454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 25, 2024

Germain BMW of Naples responded

Your business and kind words are greatly appreciated. Thank you for choosing Germain BMW of Naples for your automotive service needs. Best Regards, Flavio Galasso General Manager

November 21, 2024

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Employee Rating

I have been working with Tona Zarrelli for half a decade, and at every turn she has been attentive to all my needs and in every occasion exceeded my expectations. More

by cyberabbi
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Service Time
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Recommend Dealer
Yes
Nov 22, 2024

Germain BMW of Naples responded

Your continued business and trust in Tona to know she will put you and your service needs at the forefront are greatly appreciated. See you next time. Best Regards, Flavio Galasso General Manager

November 19, 2024

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Employee Rating

Dealership location is very convenient to where I live. The service department has a dedicated staff that who are knowledgeable & willing to take the time to help solve the issue with tge vehicle More

by dmeisen710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2024

Germain BMW of Naples responded

Our team of professionals are dedicated to delivering only the best in customer care. Thank you for choosing Germain for your automotive needs. Best Regards, Flavio Galasso General Manager

November 13, 2024

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Employee Rating

Tona was simply the best. Prompt and courteous service, always with a smile. Will not hesitate to bring our 760 & X5 in whenever is necessary. More

by HPeters423
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

Germain BMW of Naples responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Tona consistently provides you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager

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