Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
135 Reviews
5.0

135 Reviews

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135 Reviews of Tom Trout

December 13, 2025

Dealership Rating
Employee Rating

I love my Rav. And you take good care of it. Thanks for all you do. More

by melvak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 04, 2025

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Toyota of Cleveland is excellent customer service in every dept . We use but from Toyota Knoxville and you felt like take a number. We decided it was time for a change in dealership . But the last 2 tru More

by Kitts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Keith

Dec 05, 2025

Toyota of Cleveland responded

Thank you for your kind words! We're glad to hear you had a great experience at Toyota of Cleveland. We look forward to assisting you with your future Tundra purchase. Safe travels!

November 20, 2025

Dealership Rating
Employee Rating

Thank you for the excellent service. This was a good experience from the time of check in till delivery More

by BJ
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Nov 20, 2025

Toyota of Cleveland responded

Hi BJ, we're delighted to hear you had a great experience from start to finish at Toyota of Cleveland. We appreciate your business! Safe travels!

October 17, 2025

Dealership Rating
Employee Rating

Amazing dealership! From service to the sales people! The Managers and finance people are the best! 20 out of 10 recommend. More

by Cggentry98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 20, 2025

Toyota of Cleveland responded

Thank you for the stellar rating and recommendation! We're so happy to hear that our team made your experience at Toyota of Cleveland exceptional from start to finish. See you next time!

September 29, 2025

Dealership Rating
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The service technician was personable, courteous and professional. The service was completed per request and promptly, More

by rbusse53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Mendez

Sep 30, 2025

Toyota of Cleveland responded

We are pleased the Toyota of Cleveland team took such great care of you! Thank you for choosing our dealership and for sharing your experience. We wish you safe travels ahead!

August 14, 2025

Dealership Rating
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I have always trusted Toyota of Cleveland to do services and maintance on my car. More

by yong1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2025

Toyota of Cleveland responded

Thank you for trusting the Toyota of Cleveland team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

April 25, 2025

Dealership Rating
Employee Rating

Dealt with this group for years,the whole family,Great people service and sales department More

by Bill
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Toyota of Cleveland responded

Bill, thank you for your loyalty and feedback! We look forward to serving you again in the future. Safe travels! - The Toyota of Cleveland Team

April 13, 2025

Dealership Rating
Employee Rating

We have purchased 5 vehicles from this location and it’s always such a great experience. The staff is always so nice and helpful. Special shoutout to Matt Frady, Kenny Jones, and Crystal Thompson for making More

by wavans2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 14, 2025

Toyota of Cleveland responded

Thank you for your continued trust in Toyota of Cleveland! We're delighted to hear that Matt, Kenny, and Crystal made each purchase feel special. We appreciate your loyalty and look forward to serving you again in the future!

April 12, 2025

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Employee Rating

There is nothing I would Not recommend about Toyota of Cleveland to make this post brief, except I wanted to purchase a Supra or similar and found that ingress and egress to the cabin had expired due to m More

by ratchettt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Mendez

Apr 14, 2025

Toyota of Cleveland responded

Ratchettt, thank you for your continued loyalty to Toyota of Cleveland since 2006! We're delighted to hear that our team consistently provides superior service and dedication. If there's anything else we can do for you, just let us know!

March 05, 2025

Dealership Rating
Employee Rating

On time, friendly, professional. yes, yes, yes. Yes, will be back. Like this dealership in Cleveland, Tennessee More

by woodall86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Toyota of Cleveland responded

Thank you for the enthusiastic feedback! We're delighted to hear that our team at Toyota of Cleveland provided a timely and professional experience. We look forward to welcoming you back again in the future!

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