Tom Skinner

Shopping around for a new vehicle I could easily enter and exit with back condition. Tyler show me EXACTLY what I said I wanted..not what he wanted to sell me. He asked question that were about me..what and exit with back condition. Tyler show me EXACTLY what I said I wanted..not what he wanted to sell me. He asked question that were about me..what I want and only showed me higher end when I asked. Ended up with a car strangers make comments about. AND once I saw what I wanted..I had a fixed set over low and high prices I would consider. Ended up paying LESS than my lowest figure..ALL IN. Not once did I feel any pressure to buy..or which car...OR colour. I have the perfect car. Fantastic experience. I have had new car experience that have not been brushed off by any of the staff and the service department has taken a lot of time to explain and teach me about features I knew nothing about. Would I recommend Harris Mazda??? I have and will 100% More

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Purchased many cars throughout my lifetime, I will have to say the service department always goes over and above. to say the service department always goes over and above. More

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Took my 2007 CX7 for key progamming which should take less than hour to do. So we went for a coffee, ten minutes later the service dept calls, the only call we ever recieved other than the call they made less than hour to do. So we went for a coffee, ten minutes later the service dept calls, the only call we ever recieved other than the call they made a month to the day. To tell us it wasn't the keys after all but they still can't figure out whats wrong with my car. They've put 8 hrs trying to figure out why it won't start. I had enough of waiting on the same day they called I was already on my way there with a tow truck to get my car the xxxx out of there. When I showed, my car was outside, the hood was up, the interior was all moldy, they put big scratch in the door, It still wasn't running after eight hours of labor by the best Mazda mechanic in the North America so they claim. I was billed for a $500 for a key I never needed, programming the key and 8 hrs labor @ $130 an hour. I hadmy car towed from there to home, It took me less than an hour to figure out why it wouldn't start. It took a Mazda mechanic a month and he couldn't figure out what the issue was. The only reason I brought my car in there was to get the key programmed which only Mazda can do. It was the first and last time I will deal with Harris Mazda in Nanaimo. Absolutely the worst service I've ever dealt with More

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Salesmen did a very good job looking for a vehicle match. He worked very hard He worked very hard More

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Have always felt scammed by the service department.. Last two times have been told I needed expensive service before it was needed or not needed. on the required maintenance schedule.. two times have been told I needed expensive service before it was needed or not needed. on the required maintenance schedule.. More

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Kregg was SO helpful, considerate and so much fun to deal with. I have never laughed so much, in a Customer Service application. I walked away from there still smiling and laughing. Why wouldn't I go back with. I have never laughed so much, in a Customer Service application. I walked away from there still smiling and laughing. Why wouldn't I go back or continue to take my vehicle's needs to Harris Mazda? More

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Sanj was an awesome sales person. He listened to my concerns and needs/wants and was professional in every way. Everyone at Harris Mazda made the purchase of my new CX-5, which I love, very nice. The s concerns and needs/wants and was professional in every way. Everyone at Harris Mazda made the purchase of my new CX-5, which I love, very nice. The staff was very welcoming and not overwhelming. More

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Crappy Service The service Department has the crappiest service and customer service around. Every time I bring my car in I have to wait for shuttle for a long time The service Department has the crappiest service and customer service around. Every time I bring my car in I have to wait for shuttle for a long time before they come pick me up to bring me too my car. The service department has bad customer service. I find bring my car to Victoria I get better service. More

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These folks are super! Had a used Miata from elsewhere checked over by Harris Mazda in a pre-purchase inspection. Everyone I spoke with in Service was extremely helpful and Had a used Miata from elsewhere checked over by Harris Mazda in a pre-purchase inspection. Everyone I spoke with in Service was extremely helpful and courteous - they went above and beyond. I am very impressed with their service and do not hesitate to recommend them highly! More

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BEST CUSTOMER SERVICE TEAM EVER!!!!! Harris Mazda were willing to help me when Subaru kicked me to the curb! I have nothing but the highest respect for these compassionate helpful people. Harris Mazda were willing to help me when Subaru kicked me to the curb! I have nothing but the highest respect for these compassionate helpful people. More

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