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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
786 Reviews

Dealership Experience

12 yrs, 1 mo

Languages Spoken

English English

4.8

786 Reviews

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786 Reviews of Thomas Hackett

December 13, 2025

Dealership Rating
Employee Rating

Your trade in policy is no good Off for trading is low and extraordinarily unreasonable systematically low. More

by Howe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mathew Rivera

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Dec 13, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 04, 2025

Dealership Rating
Employee Rating

My service advisor Thomas Hackett worked quickly and made sure the job was completed promptly. He is very knowledgeable and courteous and made me feel comfortable about my car being serviced. DCH TOYOTA WAPP More

by GOODYGOESCAMPING
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Dec 04, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind feedback! We're thrilled to hear that Thomas Hackett provided you with quick, knowledgeable, and courteous service, and that you felt comfortable with the care of your vehicle. It’s also wonderful to know that the entire team at DCH Toyota Wappingers made you feel at home. We truly appreciate your continued trust and look forward to welcoming you back for your next visit.

November 20, 2025

Dealership Rating
Employee Rating

Thomas always goes above and beyond. Never have an issue getting in for service. He makes it as easy as possible. This last service they were very accommodating. More

by pfalso2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan

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Nov 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing this! We’re glad to hear that Thomas continues to make your service visits smooth and stress-free. He’ll really appreciate your kind words. We’re grateful for your loyalty and look forward to helping you again!

November 16, 2025

Dealership Rating
Employee Rating

Strongly satisfied service given by Thomas H. He tells you what your car needs the most at the time of my appointment More

by Glenn of Brewster, NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the great feedback! We’re happy to hear Thomas provided clear, honest guidance about what your car needed. We appreciate your trust and look forward to helping you again!

November 10, 2025

Dealership Rating
Employee Rating

tom hacket needs a raise! ! He is a serious asset to the company Tom Hackett for President! 2028 More

by CR
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Nov 11, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your energetic endorsement! We really appreciate it. We’ll make sure the team sees your note about Tom Hackett.

November 06, 2025

Dealership Rating
Employee Rating

OK. Work satisfactory. Done in a reasonable amount of time. Kill the TV in the waiting room!! More

by PATL2070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Nov 08, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the work was completed to your satisfaction and in a timely manner.

October 31, 2025

Dealership Rating
Employee Rating

It’s a Great place , great people, it’s the only place I bring my cars . More

by CSERVAK20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro

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Oct 31, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you trust us with all your vehicles and enjoy the experience with our team. We truly appreciate your loyalty!

October 19, 2025

Dealership Rating
Employee Rating

They are very friendly and honest also explain everything in detail I would recommend them thank for being so friendly. More

by kdimassimo34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro

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Oct 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad to hear that our team was friendly, honest, and thorough in explaining everything. We truly appreciate your recommendation and kind words!

October 14, 2025

Dealership Rating
Employee Rating

Very clear as to work to be performed and carried out expeditiously. Only slight issue was that parts needed for recall were not available. More

by GILLAH
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Oct 15, 2025

DCH Wappingers Falls Toyota responded

We appreciate you taking the time to share your experience! It’s great to hear that our team was clear and efficient in completing the work. We apologize for the delay with the recall parts and thank you for your patience as we get everything resolved.

October 09, 2025

Dealership Rating
Employee Rating

Great place for service. Every one in the service department is great to deal with. More

by ahm.spitfire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Report | Print
Oct 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're glad to hear you had a great experience with our service team. We truly appreciate your support and look forward to seeing you again!

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