Terry McCrystal | Page 7

Extremely disappointed in Capital One. They used their advertising campaign of "paying off other debts" and buying a new vehicle to put me upside down in a loan. They financed my loan, They used their advertising campaign of "paying off other debts" and buying a new vehicle to put me upside down in a loan. They financed my loan, but when I went to sign they stated that after the loan matured with them I was responsible for finding a private lender to cover the remaining year that Capital stated that couldn't finance. I asked them to provide me with the appraisal of my trade in and they didn't until it was time to sign the documents then told me they used a figure of 500.00. The continually contact me asking me to trade in my vehicle as they're looking for good trade in's yet when I remind them of what they did in 2013 they state they'll check into it and get back to me. Then they can't seem to find my address or phone number to own up to what they did and make it right. I've asked to speak with Bruce Axelson and left him a message and he's never contacted me!!!! More

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Very friendly and helpful staff--We made a deal! We found the dealership staff inviting and they were very courteous and helpful. They worked hard to make a trade deal that we were happy with--so we We found the dealership staff inviting and they were very courteous and helpful. They worked hard to make a trade deal that we were happy with--so we recommend their sales staff!! More

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Great all around. Was a great experience all around! Got the vehicle I wanted! So happy with what I drove away in! Will definitely be going back in the future. Was a great experience all around! Got the vehicle I wanted! So happy with what I drove away in! Will definitely be going back in the future. More

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Great Service We had our old Cadillac in for some service work and decided to look at upgrading. I found a car I was interested in online and requested a quote. Wit We had our old Cadillac in for some service work and decided to look at upgrading. I found a car I was interested in online and requested a quote. Within a couple of hours an online sales manager had contacted me and set up a time to see Terry. Terry is a great guy! Easy to deal with. Super knowledgeable and a hard worker. We would highly recommend him and would be happy to deal with him again. Almost every point of contact with Capital was a positive experience. From Terry, to the Online sales manager , front receptionists, other sales rep's on the floor, finance and the service departments quick prep of our new vehicle.all was enjoyable. The only very minor negative was on the website the pop up coupon for $100. off that seems to pop up every time you change a page was a pain in the butt. Other than that everything was a great experience. More

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You won't find better anywhere else Starting with a referral from a past employee, I was directed to Terry McCrystal in sales. This guy was the best sales person to deal with from start Starting with a referral from a past employee, I was directed to Terry McCrystal in sales. This guy was the best sales person to deal with from start to finish. He came in on his days off, came before his shift and stayed late. A 3 day process due to my busy schedule, may have seemed like a lifetime to him but made the process of purchasing our new to us Escalade a breeze. After the sale was complete, we found Terry strapping in our car seat from our previous vehicle to the new one. Accessible in the evenings by phone and text, this guy is the best out there by far. Ask for Terry the next time your shopping for a vehicle. You will not be disappointed. We had the papers drawn up at night and were on our way out of town in the morning. More

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Finally... A new home for the future! The experience I had at Capital was amazing. Right from the service to the comroderity shared between the salesman, manager and finance manager. Felt The experience I had at Capital was amazing. Right from the service to the comroderity shared between the salesman, manager and finance manager. Felt right at home. Literally. I will not be going any where else for another vehicle. No pressure or push to buy, buy, buy! Being 32 years old and having to daughters I believe they have a family that will be loyal. They worked for me and with to assist in what I wanted and needed. If anyone else wants this type of experience please shop here. We will be!!!! More

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Purchase Great experience with Terry McCrystal. No pressure to purchase. Made sure I got what I was looking for. Process of picking up vehicle after prepara Great experience with Terry McCrystal. No pressure to purchase. Made sure I got what I was looking for. Process of picking up vehicle after preparation was quick and painless. More

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Amazing service & great staff! Everyone was so friendly! Terry, my sales specialist and Jason in Finance, made this experience so wonderful that I'm actually looking forward to hav Everyone was so friendly! Terry, my sales specialist and Jason in Finance, made this experience so wonderful that I'm actually looking forward to having my vehicle serviced at Capital! More

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Very Pleased with the service I can't say enough regarding the service I received from Terry and Jessica. Terry answered every question I asked and if he didn't know he found me t I can't say enough regarding the service I received from Terry and Jessica. Terry answered every question I asked and if he didn't know he found me the answer. Jessica's smile and great attitude was very inviting to both my wife and I. she answered all our questions and even offered some excellent suggestions. All I can say is thank you for a great experience More

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Acquiring a new 2015 GMC Canyon was easy My husband and I wanted a new truck and did our research at home. We went to the dealership and found just what we wanted. Our salesperson was Terry a My husband and I wanted a new truck and did our research at home. We went to the dealership and found just what we wanted. Our salesperson was Terry and was very friendly and enthusiastic. Our finance person was Jason and was very helpful as well. The whole transaction only took a couple hours including the test drive. We're very happy with our purchase. More

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