Terry McCrystal | Page 10

recent purchase I bought my new gmc sierra from Jesse and Justin on August 8th 2014. I had a few issues with the vehicle not having the pdi and being ready for pick u I bought my new gmc sierra from Jesse and Justin on August 8th 2014. I had a few issues with the vehicle not having the pdi and being ready for pick up when I was told. In the end though Justin and Jesse fixed the issues and made sure it got done. They were very friendly and helpful. More

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Made the impossible, possible! I had a very particular vehicle picked out. It had to be a truck with crew cab and had to have 6'6' box. On top of that I wanted the tow package and s I had a very particular vehicle picked out. It had to be a truck with crew cab and had to have 6'6' box. On top of that I wanted the tow package and slide out tow mirrors. Well when I brought this up to Terry he didnt tell me it was impossible, but knew he had a big challenge in front of him ! Oh I also wanted the 6.2 L engine, which GM was 6 months behind on building due to demand. Well after about 3-4 weeks I was losing hope,there wasnt one to be found. Then I got a call from Terry, and he found the perfect truck for me and my buisness ! While Im sure most sales people would have given up, Terry grinded it out and found me a gem of a truck! Thanks Terry for all your hard wotrk ! More

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First Time GMC Buyer I have always been a F**d man but just did not like the way they were going. Drove a 2013 GMC Sierra as a company vehicle and was very pleased with it I have always been a F**d man but just did not like the way they were going. Drove a 2013 GMC Sierra as a company vehicle and was very pleased with it. It was a very enjoyable experience, no pressure. My sister and nephew will both be buying their next vehicles here. Terry was very knowledgable and friendly. Best salesman I have ever met. More

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Car sold to me in the perfect manner Jona and Justin have been great with me , I consider myself as a pain in the arse as i have said this too them, i know what i want for a type of feel Jona and Justin have been great with me , I consider myself as a pain in the arse as i have said this too them, i know what i want for a type of feel and look in a car and they always go out their way to help me find something they know i will be happy with. They have always kept in contact with me since the very first visit to the showroom. I have had phones calls from them asking if i am still looking and to let me know they are looking out for cars for me. Terry is new working with them and he is great too, He also made sure i was 100% happy before the deal went through. These 3 are very nice people and lovely to deal with. I look forward to meeting them again some time.If i am asked for advice on a good car dealership i will be passing on their names at Capital. More

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Best experience I've had! When I was approached by Cam out on the lot, I was set at ease by his positive demeanor. He never put any pressure on us and asked all the right quest When I was approached by Cam out on the lot, I was set at ease by his positive demeanor. He never put any pressure on us and asked all the right questions to make sure we had the right truck. Dealing with him, along with Terry and Kien, was the best truck buying experience I ever had. Kudos to them for stepping up and making the experience so great. More

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Terry McCrystal Very happy with the service and sales with Terry McCrystal. He was highly recommended to me and I am very glad I contacted him . He is very friendly Very happy with the service and sales with Terry McCrystal. He was highly recommended to me and I am very glad I contacted him . He is very friendly and knowledgeable and easy to deal with . I will definitely recommend him to all my friends and if I am ever in need of his services again - I will be back ! More

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new car this is the second time I bought a car through terry and the first time I worked with cam terry is very understanding, very hard working and he knows this is the second time I bought a car through terry and the first time I worked with cam terry is very understanding, very hard working and he knows all lot about what he does. cam is upbeat, funny and is very understanding I would totally recommend these to guys to anyone that is looking for a new car More

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AFTER I SIGNED THINGS WENT TO xxxx I BOUGHT THE TRUCK FRIDAY........TERRY SAID IT WOULD BE READY TUESDAY AND HE WOULD CALL ME . TUESDAY CAME , IEXPECTED A CALL IN THE MORNING IN ORDER I BOUGHT THE TRUCK FRIDAY........TERRY SAID IT WOULD BE READY TUESDAY AND HE WOULD CALL ME . TUESDAY CAME , IEXPECTED A CALL IN THE MORNING IN ORDER TOARRANGE MY DAY (I LIVE 1 HR FROM REGINA) .SO I CALLED.....TERRY IS OFF...DIDN'T ANSWER WHEN PHONED. I CALLED BACK TO DEALERSHIP AND ASKED WHO IS LOOKING AFTER TERRY'S CUSTOMERS. RECEPTION SAID I'LL FIND OUT AND HAVE THEM CALL YOU..........1 1/2 HRS LATER I PHONE BACK ...DIFFERENT RECEPTIONIST.....NO IDEA WHAT I'M TALKING ABOUT, BUT WILL FIND OUT . COMES BACK ON PHONE......YOUR TRUCK WON'T BE READY UNTIL WED?? I SAID WED WHEN? MORNING? AFTERNOON? EVENING? WHEN? SHE SAID JUST A MINUTE AND CONNECTED ME TO CHAD. I QUESTIONED WED AS I HAD BEEN TOLD TUE. HE THEN SAID HE WOULD SEE IF TUE WAS POSSIBLE .....HE WOULD CALL ME BACK. FINE....MY TRUST WAS WEAK TO SAY THE LEAST HAVING NOT YET RECEIVED ANY CALLS FROM THE DEALERSHIP! JUSTIN CALLED SAID THE TRUCK WILL BE READY AT 4:30 TUE...GREAT AT THIS POINT I MUST MENTION THAT I PURCHASED MY PREVIOUS SIERRA FROM CAPITAL SO...I HAD EXPECTATIONS ,,,LIKE A FULL TANK OF GAS...INSTEAD I HAD TO FILL IT TO DRIVE HOME. LIKE HOW TO USE GAS CARD...STILL DON'T KNOW.....LIKE FREE OIL CHANGES.....I HAD TO ASK HOW THAT WORKED (AS TO WHEN AND WHERE) LIKE GETTING 1 DOOR OPENING FOB(NO CAPITAL KEY RING, WHICH I HAD ON BOTH MY OTHER TRUCK KEYS) I WAS TOLD I COULD GET ONE NEXT TIME I WAS IN REGINA. LIKE EXPLAINING THE THREE DIFFERENT MANUALS INSTEAD OF FINDING THEM LOOSE IN THE CENTER CONSOL. (MY LAST TRUCK MANUALS WERE IN A CASE) More

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great experience These people went above and beyond to get us into our truck..very knowledgeable and friendly. Absolutely no stress just great laughs. Will deal with t These people went above and beyond to get us into our truck..very knowledgeable and friendly. Absolutely no stress just great laughs. Will deal with them again ! More

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Capital Customer Service in Purchase My wife Bonnie and I are not folks who buy cars on a monthly or even yearly basis, so when we DO shop for a new car, it's a big deal. The reason we c My wife Bonnie and I are not folks who buy cars on a monthly or even yearly basis, so when we DO shop for a new car, it's a big deal. The reason we came in to Capital was the excellent service we received on our purchase at your place in 2009. Terry, Kien and Cam were as friendly as could be and made us welcome. We picked our car, we didn't get "SOLD". All our questions were answered and autos were test driven,terms discussed for both new and used purchases. We're pleased with 2013 Equinox that we picked and the sales service that went with it. I have spent my business life involved with customers and knowing how important the customer service aspect of the sale really is. At a time when service seems to have fallen into dis-use, CAPITAL customer service is just that ....Capital! Thank you to Terry, Kien and Cam. Bryce and Bonnie Miles More

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