Teri Lorenzen | Page 13

Grande Prairie Volkswagen responded

Dear Christy, Thank you for sharing your fantastic experience with Grande Prairie Volkswagen. We're thrilled to hear that you found our service amazing, our pricing excellent, and our team prompt, efficient, and courteous. Our goal is to make every interaction with us seamless and memorable, and it's immensely gratifying to hear that we succeeded on that front. NavPreet, Kaitlyn, Michael, and Teri are integral members of our team who strive to exceed expectations, and your feedback is a testament to their hard work. Your high recommendation is immensely appreciated and motivates us to continuously provide an exceptional customer experience. Should you need any further assistance or have any more questions in the future, please don't hesitate to reach out. Thank you once again for choosing Grande Prairie Volkswagen. We look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear n.bowman911, Thank you for sharing your experience with us. We are pleased to hear that our team, particularly Michael, Teri, and NavPreet, were able to assist you effectively and put you in the vehicle you desired at an affordable price. However, we notice that you rated us 3/5. While we're grateful for your positive comments, we also strive for continuous improvement to provide a five-star service for all our customers. We understand that there's room for us to enhance your experience. If you would be willing, we would greatly appreciate hearing more about how we could have made your experience a 5-star one. Your insights and suggestions will be invaluable in guiding us towards refining our customer service further. Thank you once again for choosing Grande Prairie Volkswagen and for providing us with the opportunity to improve. We look forward to hearing from you and serving you even better in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear n.bowman911, Thank you for sharing your experience with us. We are pleased to hear that our team, particularly Michael, Teri, and NavPreet, were able to assist you effectively and put you in the vehicle you desired at an affordable price. However, we notice that you rated us 3/5. While we're grateful for your positive comments, we also strive for continuous improvement to provide a five-star service for all our customers. We understand that there's room for us to enhance your experience. If you would be willing, we would greatly appreciate hearing more about how we could have made your experience a 5-star one. Your insights and suggestions will be invaluable in guiding us towards refining our customer service further. Thank you once again for choosing Grande Prairie Volkswagen and for providing us with the opportunity to improve. We look forward to hearing from you and serving you even better in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Veronica Thibert, Thank you for your kind words and for recognizing the exceptional service provided by our team at Grande Prairie Volkswagen. We are thrilled to hear that our staff, including Teri Lorenzen and Sarah Taylor, went above and beyond to assist you and make you feel supported. We take great pride in our friendly and welcoming environment, and we are delighted that you experienced that during your interactions with us. Our team is dedicated to helping our customers with their needs and ensuring their satisfaction. We will make sure to pass on your appreciation to Teri Lorenzen, Sarah Taylor, and the rest of our team. Your feedback is greatly appreciated and motivates us to continue providing amazing customer service. Thank you for choosing Grande Prairie Volkswagen. We look forward to serving you again in the future and providing you with the same level of exceptional assistance. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Keana Huntly, Thank you for bringing your concerns to our attention regarding your recent experience at Grande Prairie Volkswagen. We sincerely apologize for any inconvenience or frustration you encountered during your visit. We understand that having a family member working at our dealership may have influenced your decision to choose VW. However, we deeply regret that the salesperson you worked with did not provide the level of customer service, attitude, and professionalism we strive for. Please be assured that we take this matter very seriously and will address it with our team to ensure that such incidents do not occur in the future. Regarding the comments made about your credit score and the suggestion to purchase a vehicle you don't love, we apologize for any misunderstanding or miscommunication. We believe in providing transparent and respectful service to all our customers, and we regret if this was not reflected in your experience. Your feedback highlights areas where we can improve, and we appreciate you bringing it to our attention. We value your business and would like the opportunity to restore your trust in us. We assure you that we will take the necessary steps to address these issues internally and ensure that your next experience, should you choose to give us another chance, will be significantly better. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. Your satisfaction is important to us, and we want to make things right. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Customer Service Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear T. COLOSIMO, Thank you for taking the time to share your positive experience with our dealership and for recommending Grande Prairie Volkswagen. We are delighted to hear that Brad and our team provided you with excellent service during your purchase of the new Taos. We take great pride in our commitment to efficiency, friendliness, and approachability, and we are thrilled that our efforts were recognized and appreciated by you. Going above and beyond for our customers is a core value at Grande Prairie Volkswagen, and we are glad to know that we were able to exceed your expectations. Your recommendation means a lot to us, as it serves as a testament to the quality of service we strive to deliver. We are grateful for your trust and confidence in our dealership, and we are here to assist you with any future automotive needs you may have. Once again, thank you for your kind words and for choosing Grande Prairie Volkswagen. We look forward to serving you in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Steven, Thank you for taking the time to share your positive experience with us at Grande Prairie Volkswagen. We are thrilled to hear that our team provided you with a professional and clear purchasing process, even though you were buying from out of town. Brad and our team take pride in delivering excellent customer service, and we are delighted that Brad was super awesome to work with and accommodated your busy schedule. We understand the importance of flexibility and convenience, especially for our out-of-town customers. Your satisfaction is our priority, and we are glad to know that we were able to meet your needs during the purchasing process. Should you require any further assistance or have any questions, please do not hesitate to reach out to us. Thank you for choosing Grande Prairie Volkswagen, and we look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

lynne.ballard2015 responded

Grande Prairie Volkswagen May 25, 2023 lynne.ballard2015 Great customer service, highly recommend speaking to Bradley Malcolm. Teri was also very informative and explained the options well. We are happy Volkswagen owners thank you Grande Prairie

Grande Prairie Volkswagen responded

Thank you for giving Brad the opportunity to earn your business and review Lynne.