Ted Rau

Great service, friendly and always helpful to make the deal work! Thank you Ted and his team! deal work! Thank you Ted and his team! More

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Dealer Principal/Owner. Jason Porreco August, 20th, 2024 and October 1st 2024 Ref: New car sale that did not happen Dear Jason, Hope all is well with y Jason Porreco August, 20th, 2024 and October 1st 2024 Ref: New car sale that did not happen Dear Jason, Hope all is well with you and yours. You may or may not remember me. We have met throughout the years at events around town and at the dealership. If memory serves me, the first time was at the Erie Yacht Club around 1995 when I was working with the late J. G. Ashby, of J. G. Ashby Advertising, Inc. He was the Commodore at the time. Over the past 18 years, I have purchased 7 new cars at Bianchi Honda, totaling over 200K and have given countless referrals and praise to my salesman and Bianchi Honda. Also my friends and extended family have purchased many Honda’s over the years. The Service department is 5 stars. I just wanted to reach out and express how disappointed/concerned I am with the last conversation I had with my salesman, on August 17th 2024. And again October 1st, 2024. Something has changed in the New Car Sales department. - My salesman has always been knowledgeable and professional over the years and we have always been able to work out a deal. A fair deal. Not this time. After my many years of loyalty to him and Bianchi Honda…. there was no deal to be made. The price he gave me was higher than the MSRP. That has never happened before. Maybe he was having a bad day? Is he being instructed to sell in a new way? There was no attempt to negotiate. Just the words “call me anytime, if you want me to run some numbers”. Has the quality of salesmanship and “customer satisfaction” degraded to a level that I must speak up and express my disappointment? Say it isn’t so. Is Bianchi willing to let loyal customers go elsewhere? My loyalty means nothing? I hope not. Years ago you sold the Nissan dealership to Joe Bizzarro. To focus on Bianchi Honda. You have built a fantastic, respected, award winning dealership on the philosophy of “Customer Satisfaction”. I’m not blaming anyone individually. But it seems the mission statement of your dealership has changed. Your high level of customer satisfaction and reputation are at risk. I wanted to bring this to your attention. Please, help right this ship. I want to be proud of being a part of the Bianchi Honda Family for years to come. But that is In Jeopardy. Thank you Respectfully, Eugene Kurtic More

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Bianchi Honda has always been easy to work with and takes the hassle out of buying a car. the hassle out of buying a car. More

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I appreciated Ted's friendliness and knowledge of the vehicle. I would have given 5 stars but there was a long wait time after buying the vehicle until talking to Lennon in finance. But, after speaking w vehicle. I would have given 5 stars but there was a long wait time after buying the vehicle until talking to Lennon in finance. But, after speaking with other people I know that is typical. They were very busy. So plan to take the day to buy a car. I would go back. More

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I dealt with Ted. He made me feel comfortable . My experience was amazing because I felt he was honest, answered all my questions and concerns from the start. He also He made me feel comfortable . My experience was amazing because I felt he was honest, answered all my questions and concerns from the start. He also went over all the features of my new HRV and took the time to set them for me. I highly recommend dealing with him! Thanks, Ted! More

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Ted was my salesman three years ago and did such a great job . I checked the local dealerships close to my home in Mercer County and found none that would match what Ted was able to match so I took the hour job . I checked the local dealerships close to my home in Mercer County and found none that would match what Ted was able to match so I took the hour and a half drive up to Erie and purchased another vehicle from Ted More

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Ted was wonderful to work with, we knew what we were looking for and he made it happen. We had a super experience and would recommend Ted to others. He knows what people want and goes over and above to looking for and he made it happen. We had a super experience and would recommend Ted to others. He knows what people want and goes over and above to accommodate them. Very friendly, down to earth, and made buying our CR-V a fun time. Thank you Ted! More

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Great service, friendly and efficient staff. Very committed to what they are doing and very knowledgeable. Very committed to what they are doing and very knowledgeable. More

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Caring honest friendly not pushy gave me alot more options on a car. Let me puck tge not dealership pick car for me Happy with my crv . options on a car. Let me puck tge not dealership pick car for me Happy with my crv . More

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Ted was very good about messaging me and getting back to me in a timely manner. Very helpful. me in a timely manner. Very helpful. More

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