Sylvia Donovan | Page 15

I’m a repeat customer of ToyotaTown - I’ve purchased at least 4 vehicles from them over the past at least 10 years. Sylvia typically gets me what I want, but today was not a good experience. I let her kn least 4 vehicles from them over the past at least 10 years. Sylvia typically gets me what I want, but today was not a good experience. I let her know I was coming at 2 pm to pick up my new vehicle. After waiting until 2:30, Michael Donovan came to finish the purchase and process payment. From the beginning of our interaction I got the sense that he did not want to be assisting me. I’m not sure what the problem was, but I barely got any kind of help with the vehicle’s new features and he couldn’t get me out of the parking lot fast enough. I left feeling like no one really had time for me. Good thing there are YouTube videos! North London Toyota is much closer to me, so I don’t think I’ll be returning to ToyotaTown after today’s experience. Super disappointing. More

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Dealership is great. ..just some issues with busy salesperson. Sylvia Donovan is a very knowledgeable person and is excellent in almost everything she does. The one place ..just some issues with busy salesperson. Sylvia Donovan is a very knowledgeable person and is excellent in almost everything she does. The one place I would offer constructive feedback is re her tendency to try to multitask. I have experienced this tendency on leasing this vehicle and my 2019 vehicle. This year, she had 3-4 separate clients on the go at the same time. I do appreciate her assistant was ill; however, it has happened several times in meeting with her. At the very least, I'd appreciate Sylvia telling me she is busy, how long she will be and/or scheduling an appointment at another time. After waiting 20 minutes past our scheduled appointment, without any acknowledgement that I was even there, I had to take the initiative and seek out Andre, the finance person to get the lease process and trade-in started. Other than that, Sylvia is superb sales' person... More

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Sylvia Donovan is the best person in the Toyota Town. She made my purchase of RAV 4 LE convenient. I was confused about which vehicle to purchase however she made the right decision for me. I am extremel She made my purchase of RAV 4 LE convenient. I was confused about which vehicle to purchase however she made the right decision for me. I am extremely happy about her service towards me and she has helped me alot during my purchase. Thank you Sylvia Donovan. You are the best. More

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Totally awesome experience. Customer friendly environment, all employees at this location go out of their way to assist you in any way they can! Customer friendly environment, all employees at this location go out of their way to assist you in any way they can! More

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Now onto leasing our fourth Rav4 from Sylvia, always a seamless process from start to finish!! Thank you so much for your help always. seamless process from start to finish!! Thank you so much for your help always. More

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Sylvia provided flexibility and options during the many supply chain disruptions of the past year. She did so with grace and patience. When the vehicle did arrive we were very satisfied. supply chain disruptions of the past year. She did so with grace and patience. When the vehicle did arrive we were very satisfied. More

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Sylvia Donovan at Toyota Town (South London) has been incredibly helpful over the years in selecting the right vehicle for me and my family. She is a pleasure to work with and I would highly recommend he incredibly helpful over the years in selecting the right vehicle for me and my family. She is a pleasure to work with and I would highly recommend her to anyone looking to purchase a vehicle from Toyota! More

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Thanks Sylvia for helping me lease my 5th Toyota, I am loving the Corolla Cross with all its features. It’s always a pleasure to visit you and Toyota Town, everyone is so friendly and helpful, I would not loving the Corolla Cross with all its features. It’s always a pleasure to visit you and Toyota Town, everyone is so friendly and helpful, I would not hesitate to recommend this dealership and Sylvia Donovan. More

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I have been a Toyota Town customer (and my wife) for a few years now and are very happy with the service received. I would like to thank our salesperson, Sylvia Donovan for her service as well. She was ab few years now and are very happy with the service received. I would like to thank our salesperson, Sylvia Donovan for her service as well. She was able to get me the car I wanted and I will be looking for her in a few years to have her help me towards a new purchase . Carl Goldberg London Ontario More

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Extremely friendly and knowledgeable about the products; when above and beyond the call of duty to secure the vehicle that I wanted in a timely manner during the Pandemic. Very impressive; I would recommend when above and beyond the call of duty to secure the vehicle that I wanted in a timely manner during the Pandemic. Very impressive; I would recommend her to anyone looking to purchase a new or used Toyota. More

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