Susan Rho

Worst of the Worst! ERIN PARK Lexus is Horrible. Horrific experience from sales to service to management. Especially the managers. Once the car is purchased you are forg ERIN PARK Lexus is Horrible. Horrific experience from sales to service to management. Especially the managers. Once the car is purchased you are forgotten. VERY Sneaky dealership. I wish I had read more reviews before I purchased my vehicle there. My new vehicle came damaged. It took multiple tries to repair it. More damage was made during the repair process as well. I never even heard a sorry. It seemed as though everything was my fault. No responsibility from the side of ERIN PARK Lexus! The owners of the dealership are not professional, so I guess all starts there. I could name everybody involved but no need. If you are a smart person and you have read this, AVOID ERIN PARK Lexus at all costs! KEN SHAW LEXUS or DON VALLEY PARKWAY LEXUS is the way to go! More

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As a loyal customer of Erin Park Toyota / Lexus Dealership since 2001, I am deeply disappointed and frustrated with the recent experiences I've had with their service department. Over the years, I Dealership since 2001, I am deeply disappointed and frustrated with the recent experiences I've had with their service department. Over the years, I have trusted this dealership with the maintenance of all my cars, but unfortunately, the quality of service has significantly deteriorated. During the winter season, I encountered a troubling situation regarding the storage and installation of my winter tires of my 2015 Lexus E300h. Despite informing the girl booking appointment several times that my tires were stored at the dealership, she denied having them. It took me finding and showing the receipt for them to acknowledge that they had my tires. This lack of attention to detail and failure to keep accurate records is really unacceptable. Another recent issue with my 2023 Lexus RX350H highlighted a disturbing trend of incompetence and disregard for customer satisfaction. The malfunctioning door sensors, which left the driver-side doors unable to open in below freezing temperatures, were identified as a manufacturing fault. An appointment was scheduled for February 3rd, 2024, to replace the faulty sensors along with regular maintenance and an oil change. I was assured that the necessary parts would be available by January 23rd, 2024. When I went for the appointment, the advisor said that they don't have the parts, I told them that I had confirmed with them, after some back and forth, they said they have the parts and took the car in. I was told it would take approximately 1.5 hours for everything, but it ended up lasting over 2.5 hours. Despite this extended timeframe, only the oil was changed as the replacement handles they received were defective. This oversight reflects a lack of diligence on the part of the service department, as they failed to verify the functionality of the parts before starting the repair, and them not keeping notes on appointment details. To make it worse, when driving my vehicle home, it started beeping, I come back to dealership. Came to know by service advisor that the dash cam was disengaged as policy but not activated prior handing over to me. Such oversights not only inconvenience customers but also raise concerns about the competency and attention to detail of the service technicians. Its been almost a month ,I never heard back from service or part department on the arrival of right part to replace door sensors. As a long-standing customer, I expected better from Erin Park Lexus Dealership. The repeated instances of negligence and incompetence have eroded my trust and confidence in their ability to provide satisfactory service. Despite my loyalty spanning over two decades, I am now forced to look for other options. It is my hope that this review serves as constructive feedback for the dealership to address and rectify these systemic issues to prevent further dissatisfaction among its clientele. More

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It is always a pleasure to visit Erin Park whether I am choosing a new vehicle or getting one serviced ... love the staff and personal touch! choosing a new vehicle or getting one serviced ... love the staff and personal touch! More

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I purchased my NX 300H from Erin Park Lexus dealership last year and I had a wonderful experience with Mr. Siddiq Ahmed who took his time to sit and explain the features of comparable models, pricing ... last year and I had a wonderful experience with Mr. Siddiq Ahmed who took his time to sit and explain the features of comparable models, pricing ... before I made the decision on the sale. I was very impressed with the whole process on the sales side until the day of pick up .. I DEFINITELY RATE HIM 5 STAR - However, I am very upset with their service team to my dismay.. I took my car for 8K service and had a couple of concerns such as Air turbulence when the fan is on in heat or cool mode .. the service person just responded by saying it's fine without hearing me in detail as she just wanted to get by the day ... very poor customer service ... Secondly I called up for my 16K oil change and service #2 and the Service person trying to book me in sounded rude and I decided to cancel and got my service done at Milton Toyota who charged me 1/3rd of what Lexus would charge me and plus an amazing staff at Milton Toyota .. It makes me wonder why people choose to work on the front end dealing with Clients for a Luxury brand car such as Lexus and yet they are not trained to offer good service - I am not getting my car serviced at ERIN PARK LEXUS for these reasons unless there is a change in the team.. Thanks, Lexus Client More

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Professional & trustworthy service received on my 2013 Lexus ES350 . Particularly service agent (7231) this morning on Tuesday June14th was kind and courteous. She made feel at home ! Lexus ES350 . Particularly service agent (7231) this morning on Tuesday June14th was kind and courteous. She made feel at home ! More

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Great customer service, Susan was good and special mention to Paul the service manager, he has been there since I started going to Lexus and always helps and says hello and is a friendly face each tim mention to Paul the service manager, he has been there since I started going to Lexus and always helps and says hello and is a friendly face each time I go in. More

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Wonderful experience. Will go back there again and deal with Siddiq for myself and family with Siddiq for myself and family More

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