I dropped off my car for a simple battery change, but
when I picked it up, the window switch was broken and had sharp edges. They are denying that the damage happened while the car was in their care and
when I picked it up, the window switch was broken and had sharp edges. They are denying that the damage happened while the car was in their care and are insisting I should cover the $99.95 cost to replace the switch. I'm frustrated by their refusal to take responsibility, as I should not be responsible for damage caused by their team.
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by BD
Oct 30, 2024 -
Platinum Volkswagen responded
At Platinum, we take full responsibility for any issues caused by our team. However, in this case, no one from our staff interfered with the components of your vehicle, specifically the window switch. Changing a battery does not require interaction with the window switch, and these switches are securely installed and do not come loose on their own; they require a specialized tool for removal. Therefore, we believe this issue was not related to our service on your vehicle.
Oct 30, 2024 -
Platinum Volkswagen responded
It is unusual that the switch issue was not noted when you initially picked up the vehicle. Upon your follow-up call, we offered to cover the labor costs if you bought the replacement switch, as there was no evidence of damage caused by Platinum. We aim to provide every possible assistance; however, it seems you may be choosing to challenge Platinum’s reputation instead of taking responsibility for replacing a switch that was not affected by our service.
Oct 30, 2024 -
BD responded
It is not a true statement that full responsibility would be taken for issues caused by your team. It was stated on a call to me by the Manager that if a Platinum team member broke the windshield, I would be responsible for cost of that repair. That definitely is not taking accountability and causes me to distrust this business when I was in need of quality workmanship.
Oct 30, 2024 -
BD responded
You stated "At Platinum, we take full responsibility for any issues caused by our team." You also stated, "we offered to cover the labor costs if you bought the replacement switch." Having me buy the replacement switch is not taking "full responsibility" for the issues caused by your team.
Do not give your business to Platinum Volkswagen!
After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty eng
After leasing and buying four (4) cars from them, my wife and I recently had a problem where our 2020 Jetta with 32000 miles died due to a faulty engine. Rather than help us with a car that was clearly under warranty, they washed their hands of my issue, saying that my mechanic failed to put oil in my car. This is a lie. My mechanic of over 20 years checked my car twice before towing it to Platinum and then checked it again in front of me when they towed my car from Platinum. I gave Platinum all of the maintenance records. In addition to walking away from my problem and helping a former loyal customer, they were arrogant and dismissive. I now have a legal matter which I WILL pursue as all of the evidence is in my favor. I paid off this car in January 2024 and now have a mess on my hands. Good bye to Platinum and Volkswagen as a brand. There are too many other dealers that would appreciate my business with many other quality brands.
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by JonF
Service Price Transparency
May 24, 2024 -
Platinum Volkswagen responded
Your mechanic did an oil change the problem is he failed to fill the car up with oil and started your car which destoyed the engine. That is why your car was towed instead of driven to Platinum. Volkswagen warranty turned down your request for a new motor.
May 25, 2024 -
JonF responded
This is NOT TRUE! Huntington VW performed a thorough diagnostic and it was determined that my car WAS under warranty and DID have oil in the car. I was dismissed by Platinum in an arrogant and unfriendly manner where I was left with a major problem and they could care less. I would NEVER recommend Platinum VW to anyone.
May 27, 2024 -
JonF responded
JonF responded publicly on 5/25/24 12:47 PM
This is NOT TRUE! Huntington VW performed a thorough diagnostic and it was determined that my car WAS under warranty and DID have oil in the car. I was dismissed by Platinum in an arrogant and unfriendly manner where I was left with a major problem and they could care less. I would NEVER recommend Platinum VW to anyone.
Very welcoming sales team.
Made sure I’m totally comfortable with the car. A+ service. Offers great support placing customer satisfaction as most important. Fosters a family fr
Made sure I’m totally comfortable with the car. A+ service. Offers great support placing customer satisfaction as most important. Fosters a family friendly atmosphere.
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by Wink27
Manny is an exceptional car salesman and I would like to
share my review of his outstanding service! Manny is extremely knowledgeable and takes the time to explain the process. I have leased 2 cars with Man
share my review of his outstanding service! Manny is extremely knowledgeable and takes the time to explain the process. I have leased 2 cars with Manny and he patiently explained all of my options and ensured that I understood all of the terms and conditions. He went above and beyond to make the paperwork smooth and hassle-free. I will only lease/buy from VW if Manny is involved in the process. I constantly refer my friends and family to him and will continue to do so in the future!
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by KayCee
May 21, 2023 -
Platinum Volkswagen responded
It's great to hear that Manny was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Platinum Volkswagen!
josh@platinumvw.com
Manny is 1 of a kind and so appreciate all help and
kindness! Thank You for your expertise and guidance. Platinum is lucky to have a salesman such as yourself!
kindness! Thank You for your expertise and guidance. Platinum is lucky to have a salesman such as yourself!
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by Prflecha
Apr 25, 2022 -
Platinum Volkswagen responded
Thanks for sharing your thoughts about your experience with Manny here at Platinum Volkswagen. We appreciate your business and hope to see you again soon!
josh@platinumvw.com
Purchased my first Volkswagen here and I am so happy!
Vildan and the rest of the staff treated me with such kindness and great customer service. Vildan was attentive and always there to answer any questi
Vildan and the rest of the staff treated me with such kindness and great customer service. Vildan was attentive and always there to answer any questions and guided me through the whole process from start to finish. Very happy with this dealership.
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by Sscalese
Dec 27, 2020 -
Platinum Volkswagen responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
josh@platinumvw.com
Claimed that was uneducated. What a rude thing to say to
a customer.
Don't trust Josh a d platinum vw. They are not worth spending your hard earned money at!
a customer.
Don't trust Josh a d platinum vw. They are not worth spending your hard earned money at!
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by Uneducated liar according to josh lever
Dec 14, 2020 -
Platinum Volkswagen responded
You have never stepped foot into Platinum until today. You serviced your car and went home to find all of the sudden your Uber screen was cracked. You then tried to lie to the service department. When you were denied there you looked up Josh the General manager so you can threaten him that you needed the screen to be fixed. After that you proceeded to write bad reviews as you stated in your email as you did not get your way. All over a 100 Uber screen that was already broken before Platinum touched your car.
Dec 15, 2020 -
Platinum Volkswagen responded
Corey you can try to play spin this to the public anyway you want. This is about a screen not anything else you called looking to fight everyone at Platinum your requests were all denied and now you want to show everyone how well you write. You were rude to my staff calling my service managers names. Then you wanted to fight with someone above my service manager you looked up the general manager, Your accusatory manner and your actions are not acceptable they way you handled your self in not acceptable. Your attacked my service manager on a personal level and then you continued to act towards the same way, the general manger on a personal level threatening bad reviews if Platinum did not fix your screen. You can write all the bad reviews you want however Platinum is not going to deal with this any further.
Dec 15, 2020 -
Uneducated liar according to josh lever responded
This is what the owner of Platinum VW said about me in an email;
"That is why you drive Uber putting your education to work. The sad part is you're an outright liar, and you think you know facts but you're all wrong on all accounts. This will be my final communication with you.
Thank you,
Josh Lever
General Manager
Platinum Volkswagen
D: (516) 342-7771
F: (516) 331-0000
W: PlatinumVW.com
facebook
twitter"
Dec 15, 2020 -
Uneducated liar according to josh lever responded
What a car salesman will say to protect his reputation.
Read Platinums VW's reviews with their numerous LAWSUITS and decide for yourself!
Dec 15, 2020 -
Platinum Volkswagen responded
Please do check our reviews.
Dec 15, 2020 -
Platinum Volkswagen responded
Please don't swear on anyone's life that is not healthy. Like I said in all your ranting an raving no one here broke your Uber screen or they would have admitted it. You tune has changed to the public as yesterday you were demanding and accusing Platinum employees. If it was that important to you you would have checked at the time of pickup. We suggest with all your issues that you have that you return to your selling dealer. They will help you in the future. You still cannot drive a car leased or financed for Uber. So your still in the wrong with the bank and your warranty. Good luck.
Dec 15, 2020 -
Uneducated liar according to josh lever responded
I am a special education school teacher and i drive for Uber to help pay for mom's cancer treatment.
I never lied to your dealership and i swear on my mother's life. I never wanted any reimbursement, just the admission that my vehicle's interior was damaged by your team.
Dec 15, 2020 -
Uneducated liar according to josh lever responded
BBB remains operational and focused on serving our business community. Read more.
Platinum Volkswagen LLC
New Car Dealers
Contact Information
340 W. Old Country Road
Hicksville, NY 11801-4102
http://www.platinumvw.com
Customer Reviews
1.8/5
Average of 5 Customer Reviews
Amazing experience ! They stopped at nothing to make sure
everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to.
everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to.
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by Xmellypoox
Apr 20, 2020 -
Platinum Volkswagen responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! It's wonderful to hear that the service team went above and beyond for you.
josh@platinumvw.com
From start to finish, even thru some minor snafu’s with
paperwork , I didn’t have to worry about anything - it was handled and made good. Easy interaction, good deal, love the car.
paperwork , I didn’t have to worry about anything - it was handled and made good. Easy interaction, good deal, love the car.
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by t3warnecke
Apr 07, 2020 -
Platinum Volkswagen responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Platinum Volkswagen, we look forward to having you as one of our valued customers for many more years to come!
josh@platinumvw.com
Simple drop off, texted updates, sent a Lyft as a
shuttle, attentive to details, friendly, got to sit while taking to the service rep while planning the right service, no pressure
shuttle, attentive to details, friendly, got to sit while taking to the service rep while planning the right service, no pressure
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by The cloud
Mar 01, 2020 -
Platinum Volkswagen responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Platinum Volkswagen. Please don't hesitate to reach out if you need anything else.
josh@platinumvw.com
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