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Steve Rittter
Steve Rittter at Ourisman Chrysler Dodge Jeep RAM
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Steve Rittter

Service Writer

Ourisman Chrysler Dodge Jeep RAM

12430 Auto Drive
Clarksville, MD 21029

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4.3
76 Reviews
4.3

76 Reviews

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76 Reviews of Steve Rittter

May 15, 2024

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Employee Rating

The Ourisman service team at Ourisman CDJR in Clarksville, Maryland is superb!!! After completing the service appointment for my Dodge Durango, all the known issues were resolved and recommende More

by rlojazzviolin
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Recommend Dealer
Yes

Other Employees Tagged: Fred Eldridge, Dwayne Bridget, Mike Lewis, Matthew Moon, Joey Catron, Leonie Null, Jason Kerr

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May 16, 2024

Ourisman Chrysler Dodge Jeep RAM responded

Hi Robert, Thank you so much for your 5-star review! We're thrilled to hear that you had such a positive experience with the Ourisman service team at Ourisman CDJR in Clarksville. It's wonderful to know that we were able to resolve all the issues with your Dodge Durango and perform the recommended maintenance to your satisfaction. We truly appreciate your recommendation and your trust in our dealership. Your feedback motivates us to continue providing top-notch service. If there's anything more we can assist you with, please don’t hesitate to reach out. Thanks again for your support and for being such a valued customer!!!

February 08, 2024

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Great Service! ! Service team was able to diagnose issue and get replacement quickly. Very convenient to schedule appointment. More

by wcyoung
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Recommend Dealer
Yes

Other Employees Tagged: Dwayne Bridget, Mike Porter

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Feb 19, 2024

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much, wcyoung, for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that working with Dwayne, Steve, and Mike. Glad to hear they worked hard to quickly diagnose the issue with your Jeep and repair it. Thanks, too, for your feedback on how convenient it was to schedule an appointment. We appreciate your business and look forward to your next visit with us. Have safe travels!

September 27, 2023

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Excellent work been coming to this dealership for 30 years excellent job all the time care about your car More

by Paulk123
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Moon

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Oct 02, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Hi Paul!! Great to hear that you've had positive experiences with Ourisman CDJR of Clarksville for the past 30 years, and you're happy with the service we provide for your vehicle. Loyalty to a dealership can often be a testament to their consistent quality and customer care. If you have any specific questions or if there's anything else you'd like to share or discuss about your experience, feel free to let me know! Thank you again for 30 years of using our services!!!

September 01, 2023

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Great service and sales department. I am completely satisfied on the way they handled my truck service More

by mtairyac
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dwayne Bridget, Mike McFadden, Joey Catron, Leonie Null , David Bellucci

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Sep 06, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much! Our top priority is excellent customer service, and we're grateful you experienced that throughout your service visit.

July 26, 2023

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This dealer is understaffed and over booked. Had my car towed in and didn't have someone even glance at it for a week. Took two weeks to begin a repair, which ended up only taking a couple hou More

by Johndoe
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joey Catron

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Jul 26, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We regret that your experience was less than ideal and understand your frustration concerning the rental cost and service time. We would value the opportunity to have a discussion and work towards a resolution to your satisfaction. Please reach out to our General Manager, Jason Kerr, directly at JKerr@OurismanCars.com. He will be grateful to assist in any way he can. Have a great rest of your day, and thank you for helping us improve.

July 26, 2023

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Extremely professional - had the parts which were needed, scheduled the service and got it done on time. More

by cpeeoiii
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dwayne Bridget, Mike McFadden, Joey Catron, Leonie Null, Kevin Gilbert , David Daniels

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Jul 26, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for your 5-star review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that during your visit. We'll be sure to pass your kind words on to our team. Glad to hear we had the necessary parts to complete your service quickly. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, please don't hesitate to reach out! We're here anytime. Enjoy the rest of your day, and take care!

July 21, 2023

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Always have my cars serviced here. Nice staff and very patient with answering any questions! More

by Daching22
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Recommend Dealer
Yes

Other Employees Tagged: Dwayne Bridget

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Jul 25, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for taking the time to leave a review! Our top priority is excellent customer service, and we're grateful you continue to experience that with your service visits. We appreciate the staff highlight for Dwayne and Steve--we'll be sure to pass your kind words on to them. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Have a great day, and drive safe!

June 25, 2023

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Outstanding service-top flight professionals-just the best I’ve seen. I highly recommend this dealership. More

by jkwilson57
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Dwayne Bridget

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Jun 27, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us! We value the staff highlights for Dwayne and Steve and will be sure to pass your kind words on. Glad to hear they made your service experience comfortable and professional. If you or your Chrysler needs anything, we're here anytime and grateful to assist! Have a wonderful rest of your day, and drive safe! We look forward to your next visit with Ourisman CDJR of Clarksville. :)

June 20, 2023

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Never have been good. Left my car there for a tailgate recall about 2 months ago for 2 days. They said it would only take a day. Called to see if it was done after 2 days More

by dhedwards
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dwayne Bridget, Mike McFadden, Joey Catron, Leonie Null

Helpful 1
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Jun 20, 2023

Ourisman Chrysler Dodge Jeep RAM responded

I apologize for any inconvenience caused during your service visits. I understand your frustration and concern with the service provided, and I take your feedback seriously. I would like to further discuss your concerns and see how I can make things right. Please contact me, David Bellucci Service Director, at 410-988-8100 x 264 or via email dbellucci@ourismancars.com, I look forward to hearing from you.

June 05, 2023

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Always a good experience. Service writer, Matt , made sure everything was perfect! Would definitely recommend! More

by Kido
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matthew

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Jun 07, 2023

Ourisman Chrysler Dodge Jeep RAM responded

Kido, thank you so much for taking the time to share your review with us! We appreciate the staff highlight for Matt and will be sure to pass your kind words on. Glad to hear you had a positive experience working together. If you or your Dodge needs anything, we're here and happy to help! Thanks for supporting Ourisman, and have a great rest of your day. We look forward to serving you in the future. :)

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