Shelia Leblanc
Shelia Leblanc at Toyota of Kenner
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Shelia Leblanc

Assistant Service Manager

Toyota of Kenner

2460 Veterans Blvd
Kenner, LA 70062

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4.8
539 Reviews

Dealership Experience

19 yrs, 1 mo

4.8

539 Reviews

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539 Reviews of Shelia Leblanc

October 20, 2024

Dealership Rating
Employee Rating

Pleasant experience! ! Shelia LeBlane, my service advisor was great. She handled an issue I had! By consulting with Fred Mena, who also was great & got the job done!! More

by CALSTANS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Mena

October 04, 2024

Dealership Rating
Employee Rating

Great service with professionalism, and courteous relations. Service manager was very informative. Will be back for future service. More

by rdb052370
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

September 04, 2024

Dealership Rating
Employee Rating

Phenomenal customer service from Giancarlos Chavez and Bang Bui from start to finish. Was worried because this is my third car that I purchased from them but the other 2 were under Ray Brandt. Kudos to More

by FOXCFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 08, 2024

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Excellent in doing their job, good job. For sure i’ll be back Soon for another problem about my car More

by Ogie Cuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Toyota of Kenner responded

It's good to hear that you were satisfied with your customer service at our dealership. We appreciate your business and look forward to servicing you soon.

April 08, 2024

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Employee Rating

What a great service representative is Sheila has always been super helpful in all dealing with her. Thank RB Toyota!!! More

by Skip Jacobs
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 10, 2024

Toyota of Kenner responded

Thank you for your loyalty to our dealership. Shelia is knowledgeable and caring which allows her to provide excellent customer service. We are glad to hear that that was your experience. We look forward to servicing you in the future.

April 05, 2024

Dealership Rating
Employee Rating

Sheila handled everything perfectly Sheila is the one that handles the whole appointment and it was flawless More

by vette991
Recommend Dealer
Yes

Other Employees Tagged: Shelia Leblanc

Apr 06, 2024

Toyota of Kenner responded

Shelia is definitely great at what she does. It's good to hear that you had a flawless experience. Thank you for sharing.

April 04, 2024

Dealership Rating
Employee Rating

Doug and his service team again exceed my expectations. In a world where most dealerships are an unpleasant place to visit, Doug provides quick information and scheduling and always keeps me informed of is More

by Tangsudik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2024

Toyota of Kenner responded

Such wonderful feedback! Thank you for being a loyal customer. Doug is exceptional when it comes to professionalism, efficiency and communication. We will strive to continue providing you with good customer service. We look forward to servicing you in the future. Thank you for taking the time to share your experience.

April 02, 2024

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Employee Rating

Professional, courteous, and efficient I felt very comfortable at the dealership. All representatives were professional and treated me with respect. My car was serviced quickly while I worked on my la More

by MLEAKE790
Recommend Dealer
Yes

Other Employees Tagged: Shelia Leblanc

Apr 03, 2024

Toyota of Kenner responded

I am glad to hear that your customer service experience with us met with your expectations. We strive to be professional, courteous and efficient at all times. Thank you for sharing.

April 02, 2024

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Employee Rating

The problem with my truck was not resolved. My truck still pulls to the right yet I was charged for the alignment that didn't fix the problem. I was also very upset the dealership charged me an More

by trent.gray
Recommend Dealer
No

Other Employees Tagged: Shelia Leblanc

Apr 03, 2024

Toyota of Kenner responded

We welcome the opportunity to resolve your alignment issue. Occasionally, we do have to revisit for adjustments. I do apologize for the inconvenience but we will honor our service. As for the credit card fee, under our new ownership I am pleased to say that we at Toyota of Kenner no longer assess this fee on credit or debit card transactions. Please call us to schedule an appointment to address your concern. Thank you for providing your feedback. Allison Kimbrough, Customer Relations Manager 504-464-4500

March 24, 2024

Dealership Rating
Employee Rating

Shelia was very nice and helpful They make my trip to maintenance easy and explain the condition of my car and what I need to do More

by maeslaih
Recommend Dealer
Yes

Other Employees Tagged: Shelia Leblanc

Apr 03, 2024

Toyota of Kenner responded

Shelia is beyond knowledgeable! She is certainly one of the best Service Advisors writing. Thank you for being a loyal customer. We appreciate the feedback.

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