Sharon Tyler

From the moment I stepped into Mercedes-Benz of Sudbury, I knew I was in great hands. The entire experience was nothing short of exceptional—defined by professionalism, warmth, and a genuine dedication to s I knew I was in great hands. The entire experience was nothing short of exceptional—defined by professionalism, warmth, and a genuine dedication to service. Every member of the team I encountered, even in the smallest interactions, made me feel valued and welcomed. The dealership itself was immaculately clean and organized, a true reflection of the premium brand they represent. A standout part of my experience was working with Jonny Pham, the Product Concierge and Delivery Specialist. Jonny delivered a truly riveting performance—his knowledge of the vehicle was nothing less than impressive. He walked me through every detail of how the car worked with both patience and precision, ensuring I left feeling completely confident behind the wheel. His passion for the brand and dedication to helping clients understand the full value of their vehicle was apparent and deeply appreciated. Vito Argote, my car salesman, made the entire purchasing process seamless and stress-free. His professionalism and approachability were evident from the start. Vito answered all of my questions with clarity and made sure I was informed and comfortable with each step along the way. His commitment to providing a top-tier client experience never wavered. Sales Manager Brad Raftor deserves special recognition as well. Throughout the entire process, Brad remained incredibly kind, caring, and supportive. His leadership and thoughtful approach created a sense of trust and comfort, and it was clear he genuinely cared about my satisfaction and overall experience. Josue, the Closing and Finance Manager, ensured that the final steps of the process were handled with great care and efficiency. He walked me through all the necessary paperwork with ease and clarity, making what could be a daunting process feel simple and straightforward. Every single team member I interacted with—whether briefly or in-depth—was professional, respectful, and kind. They each contributed to an experience that felt personal, smooth, and luxurious from beginning to end. Mercedes-Benz of Sudbury has set a new standard in customer care. I can’t recommend them highly enough. Thank you to the entire team for making this such a memorable and positive experience. From top to bottom I am fully pleased with my purchase and overall experience at Mercedes Benz of Sudbury. It took me an hour to get to this dealership from my home and I would make that drive 100 times to receive the service I got from them! More

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Fantastic experience. From initial contact, ordering, delivery and dealer preparation. Everyone involved in the process was extremely professional and helpful. My post-sal From initial contact, ordering, delivery and dealer preparation. Everyone involved in the process was extremely professional and helpful. My post-sales session with Jonny was outstanding. He answered all of my questions - including ones I hadn't even thought of - and took the time to make sure I was comfortable with the cars features and advanced technology. I will definitely recommend this dealer and especially a session - or two - with Jonny, More

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Our experience was excellent. Very pleasant and knowledgeable staff. Johnny Pham was extremely knowledgeable and explained things very clearly. Steve Boston was an amazing sal Very pleasant and knowledgeable staff. Johnny Pham was extremely knowledgeable and explained things very clearly. Steve Boston was an amazing sales representative who made our experience easy and pleasant. More

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We had an excellent experience with Mercedes-Benz of Sudbury. Jonny and Dynae were great to work with. Dynae was responsive and worked diligently to find the exact vehicle we were looking for. She w Sudbury. Jonny and Dynae were great to work with. Dynae was responsive and worked diligently to find the exact vehicle we were looking for. She was great at communicating and managing expectations regarding process and delivery. Jonny was incredibly friendly and had a fantastic breadth knowledge of Mercedes (and all cars alike). Once the vehicle was ready for pickup, he ensured that all users were appropriately setup on all apps and systems (Mercedes Me Connect, EZ Pass, etc.). He then walked us through the functionality of both the phone and car-related technologies and features, answering each question with exacting detail. I ended up working with Jonny for nearly 3 hours on pick up day and felt very confident knowing the features of my vehicle upon driving off the lot. The experience and service he provides to clients should not be understated nor overlooked. I would highly recommend this pair and Mercedes-Benz of Sudbury. More

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Jonny is truly well versed in everything Mercedes. He has a very pleasant teaching manner and answers questions well. I’m SO glad I spent time with Jonny and learned a great deal. Don’t let that resou He has a very pleasant teaching manner and answers questions well. I’m SO glad I spent time with Jonny and learned a great deal. Don’t let that resource out of your sight, Mercedes Benz of Sudbury!! More

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I had a great hassle free buying experience. When I walked in, I was greated by the lovely Mrs. Sharon. Jay Tang did a great job showing me around. He showed me the different cars and had great When I walked in, I was greated by the lovely Mrs. Sharon. Jay Tang did a great job showing me around. He showed me the different cars and had great knowledge. Once I knew the car that I wanted, he was great in getting the deal set up. The manager, Mike Yousif made the purchase process very easy without the annoying going back and forth to "check with my manager." I was so impressed that i putchased the car that day. I am very happy with my purchase experience. The product specialist, Johnny Pham was amazing! His knowledge of the car was incredible. He did a great job teaching me real world uses of the complicated car. I was somewhat scared of the car as I had to take my eyes off the road constantly to make adjustments. Johnny showed me how to use the built in systems to easily make the changes. I am so glad that I went back to do the training! More

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Overall me and my wife had a great car purchasing experience at Mercedes- Benz of Sudbury. They had a great professional approach for sales and they work for great customer satisfaction. Howard Rosen experience at Mercedes- Benz of Sudbury. They had a great professional approach for sales and they work for great customer satisfaction. Howard Rosenberg had a professional and sincere approach to us which made us buy the car from Mercedes comparing to other brands. All the staff in the shop including Sharon in the front desk were very helpful and approachable. Jonny Pham did a fantastic job explaining all the features of the car. Yatin did a great job with financial aspects of the purchase. Thank you! More

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Dealing with Johny was excellent . He spent over two hours helping me understand and learn my vehicle . If i didn’t understand something he would go back and explain it again. Great cu He spent over two hours helping me understand and learn my vehicle . If i didn’t understand something he would go back and explain it again. Great customer service and attitude. The dealership is very luck to have him as well as Steve Boston who sold me the vehicle These two individuals are the reason that i will make Sudbury Mercedes my only dealership in the fiture! More

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My experience with Sudbury Mercedes dealership was excellent and pleasant as usual and this was my third car I buy through this dealership. What makes my experience special is working with people like excellent and pleasant as usual and this was my third car I buy through this dealership. What makes my experience special is working with people like Jonny Pham who exceeded my expectations in the session I had with him explaining the car, Jonny have a photographic memory and he breezed through the features of the cars. He knows his stuff. He explained to me the advanced features that I wouldn’t have discovered on my own. People like Jonny or Howard Rosenberg in Sales or in management like Mike, Andrew,Chris and Fahad makes my experience with this dealership always exceeds my expectations. I don’t want to forget the finance team who went above and beyond to get me an excellent rate or the nice lady at the reception Who always treated me with a great smile. Thank you and I look forward to healthy years to pick my forth car from them. They got me as a repeat customer, Mercedes keeps blowing every competition away with their innovative reliable cars. More

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Maddie online bdc Vito sales Yatin finance Jonny product specialist Fahad GM The team was great. I can’t believe how good of an experience it was. I left my Tesla for the ANGEQE SUV. What a great product specialist Fahad GM The team was great. I can’t believe how good of an experience it was. I left my Tesla for the ANGEQE SUV. What a great choice I made. I used to be an AMG owner years ago and I’m glad to be back. Can’t explain how great of an experience it was thank you More

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