Sean Kamal

Ay Lexus of North Miami, I encountered an extremely poor standard of customer service characterized by misinformation, dishonesty, and an apparent focus on profit over customer satisfaction. There is a poor standard of customer service characterized by misinformation, dishonesty, and an apparent focus on profit over customer satisfaction. There is an urgent need for a comprehensive retraining program that should prioritize enhancing the overall customer experience. More

by FAITHCHURCH93 Verified Customer Verified Customer

Report | Print

Exceptional service. ..great experience...expedited service...professional experience...took a sincere interest on my concerns...great location..Eric was amazing!! ..great experience...expedited service...professional experience...took a sincere interest on my concerns...great location..Eric was amazing!! More

by rbarrat Verified Customer Verified Customer

Report | Print

This dealership was courteous and professional. Our salesman was also very nice to us and let us test drive what we were interested in. Our salesman was also very nice to us and let us test drive what we were interested in. More

by kazi.abedin95 Verified Customer Verified Customer

Report | Print

Our salesperson Tyrie did well. He was hampered by the inferior performance of the management team. After purchasing the most expensive car that Lexus offers at full sticker price, He was hampered by the inferior performance of the management team. After purchasing the most expensive car that Lexus offers at full sticker price, the Sales Manager that worked with us, Roman, did not even acknowledge me the next day while we waited for our vehical. He passed me and my wife several times standing in the entry of the dealership. A poorly written email was received two days later from the General Manager. At the end of the email, he asked if there was anything he could help with. I asked three questions that he has, to this day, never responded to. More

by johnh20 Verified Customer Verified Customer

Report | Print

Best dealership experience ever! Amazing facility and selection! Kon, Frank, Gus and Joel helped us out with everything we needed! Would 100% recommend to anyone wanting to come in f Amazing facility and selection! Kon, Frank, Gus and Joel helped us out with everything we needed! Would 100% recommend to anyone wanting to come in for a new or pre owned car! Great deals and great service! More

Report | Print

It was great to get started with them, but in the end, the Customer Service and overall transaction experience was extremely disappointing, disrespectful and quite unprofessional. Gus, Alex, Ramon, and Se the Customer Service and overall transaction experience was extremely disappointing, disrespectful and quite unprofessional. Gus, Alex, Ramon, and Sean all lack professional customer care or respectful follow-ups. Evan seems to work hard but appears mis or uninformed much of the time. I was happy with my purchase but not the experience. More

Report | Print

I like to wait a few months before I leave reviews, I purchased a 23 GX at the end of November and the process was so simple. Angel and Alex Mejias took good care of me and got me the right deal. Todd wa purchased a 23 GX at the end of November and the process was so simple. Angel and Alex Mejias took good care of me and got me the right deal. Todd was my finance manager and all the paperwork ready to go which made the process so simple. After the delivery process Alex has stayed in contact with me to make sure everything is well with the car. This is my 4th Lexus from North Miami. More

Report | Print

Horrible Experience! ! I'm 84 years old. I've been driving Lexus since 1989. Every 6 years I buy a new LS and an RX. Sean, Gus and Harry are THE Most Unprofessional sal ! I'm 84 years old. I've been driving Lexus since 1989. Every 6 years I buy a new LS and an RX. Sean, Gus and Harry are THE Most Unprofessional sales people I have ever encountered! This is a big dealership, I doubt all the sales staff are this bad. Do Not have any dealings with Sean Kamal, Gus Arcon or Harry. They are disrespectful, use strong arm tactics and high pressure. More

Report | Print

Absolute rip off! This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification proc This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification process and they cover up damaged vehicles and lie about their condition and do not disclose. Check BBB too, same complaints and not one response from this dealership. More

Report | Print

Worse customer service ever, at least Ramon Cabrera, that was very bad. Always taking forever to as see any questions I have… making lots of mistakes on the deal agreed, causing overcharges etc… also asked h was very bad. Always taking forever to as see any questions I have… making lots of mistakes on the deal agreed, causing overcharges etc… also asked him inúmeras times for a specific service, he always said yes and ok for my requests ( always with delay), and after 3 hours waits for the service to be done, it was completely NOT WHAT I ASKED FOR… definitely worse sales person and costumer service aver… dealer and/or sales person! Very bad experience. Will never refer to anyone! More

Report | Print