Scott Birtles

After owning a Honda Pilot for upwards of 12 years and 160k miles, I was faced with the challenge of buying a new car after it was totaled by a distracted driver. I knew I wanted another Honda but the tho 160k miles, I was faced with the challenge of buying a new car after it was totaled by a distracted driver. I knew I wanted another Honda but the thought of shopping a dealership was daunting, to say the least. First impressions really do have a huge impact!! My son and I were browsing the Herb Chambers lot on a late Saturday afternoon, at closing time. We were trying to price the used and new SUVs. Morgan Helme, a sales associate, came walking up. We immediately liked him. He was professional and personable, really down-to-earth, not at all pushy, knowledgeable and seemed pretty honest. I didn’t ask for specifics or financing options, just wanted general information. We were short on time and the dealership was closing. But Morgan patiently listened, answered our questions and offered his card. Didn’t push for an appointment. Didn’t hound me for an my information. Which was a big win for Morgan in my eyes. I wasn’t quite ready. In the week to follow, I test drove a used Honda at another Honda dealership. The salesperson literally handed me the key and said to return it to his desk! Which I did. And walked out. Then I got brushed off by the dealership of a “friend” (“sorry, we have no CRVs”). I thought, I am calling up Morgan right now and telling him I am ready to buy! He and his GM did not disappoint! I cannot say enough about my experience at Herb Chambers Seekonk and Sales Associate Morgan Helme. After my 30-year banking career where customer sales and service were my constant focus, i feel qualified to give Morgan, GM Scott Birtles, the Finance Associate, and the dealership a Five-Star Rating, Their consistent, superior professionalism, product knowledge, attitude and listening skills, follow-through, variety of choices (cars and financing) absence of pressure (which clients hate); speed of delivery and flawless closing of the deal earns them that rating. Morgan delivered a thorough explanation of the mechanisms inside and outside the car, all the bells and whistles as they pertained to me, options for accessories, warranties, and did it all again when I picked up my car. And we had fun in the process! He even set up my Apple phone/bluetooth. He followed up with texts on expected delivery, arrival of my title from the registry and even shot off a couple of wellness checks to see if I had any issues. Morgan knew his stuff top to bottom, and listened well enough to my quirks to know when features would apply to me ( ie: I tend to lock my keys in the car and run out of gas!). He made it his business to make sure I had all my questions answered and that I was happy with my choice. A word about the General Manager Scott Birtles. I believe that for a business to receive the highest customer satisfaction ratings, It all starts at the top. A true leader makes sure employees are engaged, motivated and supported. There needs to be positive energy, and a team spirit absent of cut-throat, all-for-one sales tactics. Sales has to partner with finance, with service, with parts, with management etc., for the team to be successful. This dealership has a positive vibe about it, at least from my perspective. Busy as he is, Scott promised to oversee my process when it came to choosing used vs new, lease vs loan, and presented scenarios to meet my income parameters. Never did I feel any pressure from Scott or Morgan, but I also felt like I could trust them to make the best decision for me. Not many people can say they had a great time buying a car, and mean they had a great time interacting with the folks that made it happen! I will absolutely refer business to Morgan and Herb Chambers Seekonk. More

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My family and I have always had excellent care and service with this dealership which is why we are returning customers. service with this dealership which is why we are returning customers. More

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Everyone that I dealt with was very kind and patient with me this is my third car that I have bought there and I keep coming back because I like dealing with everyone there me this is my third car that I have bought there and I keep coming back because I like dealing with everyone there More

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Service is always great at Herb Chambers of Seekonk. Tim Islip goes out of his way to make his customers satisfied and coming back. AAA+ for Tim. I have been with Herb Chambers since 1997 and year afte Tim Islip goes out of his way to make his customers satisfied and coming back. AAA+ for Tim. I have been with Herb Chambers since 1997 and year after year they continue to provide the best of the best service. I can trust them. Tim Islip is a wealth of knowledge and I usually try to make my appointments when Tim is on duty. Scott Britles is also very friendly and extremely helpful. Herb Chambers should be extremely happy with both of these professionals who keep customers coming back time after time. More

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If you are in the market for a new car, I highly recommend you go to Herb Chambers Honda of Seekonk and ask for Homero Lima. I have been a customer of Herb Chambers for years and have purchased a recommend you go to Herb Chambers Honda of Seekonk and ask for Homero Lima. I have been a customer of Herb Chambers for years and have purchased a number of cars. This is my fourth car with Homero. I can't say enough good things about him. He makes the whole experience seamless from start to finish. He is knowledgable, professional and patient. He listens and is attentive to my needs as the car buyer. He goes above and beyond to make sure I get the car I want and am happy with the vehicle. More

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Everyone is always very polite, plus they take the time to explain everything that you might not quite understand. They have a comfortable waiting area, and you're always taken care of as soon as you arriv to explain everything that you might not quite understand. They have a comfortable waiting area, and you're always taken care of as soon as you arrive. More

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Good service. Love the new car. Herb Chambers gave us a fair trade in value for our old vehicle. Love the new car. Herb Chambers gave us a fair trade in value for our old vehicle. More

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Excellent staff, very thorough, worked well w us and w each other. Would recommend dealership each other. Would recommend dealership More

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Nice dealership to do business with courteous staff. No heavy pressure staff in my experience with Herb Chambers in Seekonk Ma. No heavy pressure staff in my experience with Herb Chambers in Seekonk Ma. More

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Samual Aljallad professionally handled every aspect of our car buying experience for a new 2024 CR-V Sport Touring, and trade in of our previous vehicle. He has a no nonsense/no 'xx' approach, and we wer our car buying experience for a new 2024 CR-V Sport Touring, and trade in of our previous vehicle. He has a no nonsense/no 'xx' approach, and we were able to come to a mutual agreement on the price and terms of the purchase. He was very thorough to explain every feature and setting of the vehicle, and has followed up multiple times since the sale. He even offered to come in on his day off for us to take delivery, if necessary. He presented an itemized breakdown of the pricing, which was easy to understand. Our dealings with Tom Aresenian from the finance dept were also excellent, and didn't involve high pressure sales tactics; as we have experienced at some other dealerships in the past. This is an honest dealership. We have been servicing our Honda's here for the past 8 years, and couldn't be happier with the service and sales at Herb Chambers of Seekonk. More

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