Sam Gerbrandt

Grande Prairie Volkswagen responded

Hi George, Thank you so much for the kind words and the fantastic review! We're thrilled to hear that you had such a positive experience with our service team, especially Angela and Brian. We'll be sure to share your compliments with them. It's wonderful to know that your new headlight installation was completed in a timely manner and that you appreciate the friendly and helpful service provided by our team. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi emeriemacdonald, Thank you for the fantastic review! We're so glad to hear that you've always had a positive experience with our service department and continue to choose us for your oil changes. We appreciate your loyalty and will be sure to share your kind words with Darcy, Sam, Philippe, Shawn, Brad, Bryan, Mickaela, and Jade. We strive to provide efficient and top-notch service, and it's wonderful to know we're meeting your expectations. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Nico, Thank you for your wonderful review! We're delighted to hear that you enjoyed the welcoming atmosphere and low-pressure service at our dealership. It's great to know that Sam, Brad, Kaitlyn, and Mickaela made your experience a positive one. We appreciate your recommendation and look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello there, Thank you so much for sharing your positive experience at Grande Prairie Volkswagen. We're delighted to hear that our team was able to go above and beyond in addressing your car's needs, and that you enjoyed the loaner vehicle while we took care of everything. Your satisfaction is our top priority, and your feedback about the exceptional balance and condition of your car after the service is especially gratifying. We look forward to welcoming you back for any future service needs! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello John, We sincerely apologize for the long wait times and the frustration caused during your recent visit. We understand that this experience did not meet the high standards we strive to uphold. Your feedback is invaluable and we are actively working to improve our service efficiency and communication. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to restore your confidence in our services. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Melanie, Thank you so much for your glowing review! We're thrilled to hear that Mickaela provided you with such a clear understanding of the necessary repairs and exceeded your expectations with her professionalism. We always strive to go the extra mile, and it's gratifying to know that it's appreciated. Should you need any more assistance or have further questions, remember that we're just a message away. Enjoy your well-maintained vehicle and safe travels! Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Creardon, We're so pleased to hear about your positive experience with our team, and we're glad we could meet your needs precisely. Thank you for trusting us with your vehicle purchase and for taking the time to share your thoughts. We always strive to provide friendly and helpful service, so it's great to know we hit the mark for you. We're here for any further assistance you might need. Enjoy your newly acquired vehicle! Best Regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello there, We're thrilled to see your glowing feedback and appreciate your kind words regarding our team's friendliness and helpfulness. It's always our goal to maintain a clean and welcoming environment, and we're glad that our service and parts departments stood out to you. Thank you for choosing us and for recognizing our efforts to provide an exceptional experience. We look forward to continuing to serve you in the future! Best Wishes, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

DSR Group, Thank you for your fantastic review and for recognizing our sales and finance team, especially Sarah and her colleagues Sam, Madison, Brad, Daniel, Ashley, Kaitlyn, Michael, and Miranda. We're thrilled to hear that they went the extra mile to ensure your purchase was just right for you. Our team is committed to providing exceptional service and making sure every client feels valued and supported. Your recommendation and acknowledgment of our team's effort to earn your business are greatly appreciated. We look forward to serving you again in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

mkapler1960, Thank you for taking the time to leave such a comprehensive review! We're delighted to hear that our service, sales, and parts staff, including Sam, Paige, Kari, Bryan, Daniel, Kaitlyn, Miranda, and Mickaela, have all contributed to your positive experiences with us. We pride ourselves on going the extra mile for our customers, and it's great to know that our team's knowledge and attentiveness have been helpful to you. Your feedback is invaluable, and we look forward to continuing to provide you with top-notch service. Best regards, Nathan Wheeler Grande Prairie Volkswagen