Rori Brown

Bing was great! His patience, understanding, and overall knowledge is a blessing made this experience easier. I am appreciative of Rory and Allen as well. His patience, understanding, and overall knowledge is a blessing made this experience easier. I am appreciative of Rory and Allen as well. More

Report | Print

bought a used Mercedes convertible (2020) this summer and from the start did not have a great experience. However the transaction got done and we drove off with the car and I thought all was well. The next d from the start did not have a great experience. However the transaction got done and we drove off with the car and I thought all was well. The next day the tire pressure light went on- for BOTH front tires- and we also went out to drive the car to the gas station and the second key they gave us did not work at all. We called the dealer who said to put air in the tires and that they should "normalize" - which we did and further instructed us to go to the Bethesda Mercedes dealer to have them change the key battery. We went to Bethesda Mercedes and they informed us that the key we had been given did not need a battery - that it is the wrong key for the car and needed to be switched for the correct one. We immediately called the dealer to ask for a solution and they kept moving us around to different voice mails. We called over ONE DOZEN times - no response. So finally we drove the car to the dealership (which is a one hour drive each way from our house) and got up there and were told we were lying- that the key we had been given had been correct and worked when we bought it or that conversly it must belong to another Mercedes we own!!! WE DO NOT OWN ANOTHER MERCEDES! After a rude and non-productive conversation they took the additional key and told us they had "no solution" and that they would get back to us. We are waiting for an appropriate, professional resolution promptly. Truly a terrible experience and disreputable. We hope it comes to a successful ending shortly. More

Report | Print

Mia Castle is Awesome ! !!! Absolutely love her work ethic, extremely knowledgeable & patient her professionalism is 1st class . Mia customer service is on point . I apprec !!! Absolutely love her work ethic, extremely knowledgeable & patient her professionalism is 1st class . Mia customer service is on point . I appreciate the welcoming staff At Mercedes Benz of Annapolis Md. I highly recommend Mia Castle !!!!!! More

Report | Print

Very knowledgeable, patient, and very good at her job. It was a pleasure meeting her and working with her. It was a pleasure meeting her and working with her. More

Report | Print

Excellent experience working with Arella. She was prompt and ready to serve the customer. My wife and I did not feel pressured during the purchasing process and she was successful in finding She was prompt and ready to serve the customer. My wife and I did not feel pressured during the purchasing process and she was successful in finding the car with the options we were looking for. More

Report | Print

Wayne was very knowledgeable and patient with me and all my questions. Smooth transactions, the staff was friendly. Rori answered all of my questions regarding my trade in and it was a smooth transaction ch my questions. Smooth transactions, the staff was friendly. Rori answered all of my questions regarding my trade in and it was a smooth transaction checking out with Larry. More

Report | Print

Had a great experience from start to finish with the entire staff. Derek and Rori were very helpful through the selling process, closing out with Larry and the registration/paperwork to close the trans entire staff. Derek and Rori were very helpful through the selling process, closing out with Larry and the registration/paperwork to close the transaction. Very professional team! More

Report | Print

I was in the market for a GLC 300 pre-owned. The process was timely and very professional. Casey, the sales Consultant, was very knowledgeable and took the time to understand my needs. He The process was timely and very professional. Casey, the sales Consultant, was very knowledgeable and took the time to understand my needs. He exceeded all my expectations. I highly recommend this dealer if you are in the market for a great Mercedes. More

Report | Print

Professional and accommodating. Works to fulfill needs of customers Timely delivery of vehicle goods customer service and follow up. Works to fulfill needs of customers Timely delivery of vehicle goods customer service and follow up. More

Report | Print

Purchased nearly new Lexus hybrid for this dealership and had it shipped to New Hampshire. Others will tell harrowing tales of how bad things can go on out-of-state sales. But M-B of Annapolis is a class ac had it shipped to New Hampshire. Others will tell harrowing tales of how bad things can go on out-of-state sales. But M-B of Annapolis is a class act all around. Arella was on top of every detail, the sales office was good about some mild bargaining, and the finance office handled this cash sale without a hitch. Even the arrangement of shipping went smoothly. Highly recommended. More

Report | Print