Ron Marquez
Ron Marquez at Antwerpen Volkswagen
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Ron Marquez

Service Manager

Antwerpen Volkswagen

8065 Ritchie Highway
Pasadena, MD 21122

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3.8
45 Reviews
3.8

45 Reviews

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45 Reviews of Ron Marquez

September 28, 2024

Dealership Rating
Employee Rating

Seems they always find something “extra” every time the vehicle goes in for service to inflate the cost. The hourly labor rate is also very high. Looking for private service centers for any additional work More

by mstone972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 26, 2024

Dealership Rating
Employee Rating

The team was very helpful and were very patient as they worked with me to get my process completed More

by leciarodney
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Sep 26, 2024

Antwerpen Volkswagen responded

Thank you for this wonderful review and for choosing Antwerpen VW. Linda Peters

September 20, 2024

Dealership Rating
Employee Rating

Overall lack of communication. Was told car would be ready on friday and it was not. I did not receive update calls. i had to call daily for updates. More

by Rahul
Service Price Transparency
Workmanship
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Recommend Dealer
No

September 15, 2024

Dealership Rating
Employee Rating

Front driver's side floormat not cleaned but the rest of the car looked great More

by JUDYPERRITT
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

September 11, 2024

Dealership Rating
Employee Rating

The entire experience was outstanding. I was very impressed and satisfied with the service experience. More

by esmaestra
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Emily

September 10, 2024

Dealership Rating
Employee Rating

Was clean and the waiting room was very accommodating, as well as bathrooms being very clean More

by BLK4DOOR
Service Price Transparency
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Recommend Dealer
Yes

September 01, 2024

Dealership Rating
Employee Rating

Appointment took a tad longer than predicted, but pleasant and helpful staff and comfortable waiting room. More

by ID63
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendy

August 31, 2024

Dealership Rating
Employee Rating

Was not pleased with the service. Because they tell me that my latch was covered under warranty then I bring it in to get service and they tell me that it's not telling me I have to p More

by medleycatherine429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 31, 2024

Antwerpen Volkswagen responded

Thank you for your feedback Catherine. We're sorry to have disappointed you. We'll investigate this matter further to prevent similar incidents. Antwerpen Auto Group Ronald Marquez (Service Manager) Antwerpen VW

August 30, 2024

Dealership Rating
Employee Rating

It was a great experience. I got my service done, and received a call when my repair was completed. When I arrived my car was cleaned and waiting out front. More

by VERNIE_MCLENDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendi Pittman

August 29, 2024

Dealership Rating
Employee Rating

A lot of people are apprehensive when going to a dealer service department however I have found Anwer in service to be trustworthy and reliable with a special shout out to my service advisor. Wendy Pittman More

by Candy man 2018
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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