Roger Menn

Roger Menn became my new Sales Professional after the passing of my previous professional and Roger's good friend Rod Connole. Roger did a great job to make sure I was taken care of just as i had alway passing of my previous professional and Roger's good friend Rod Connole. Roger did a great job to make sure I was taken care of just as i had always been by Rod. Roger got a call on a Friday evening letting him know that I had called and was looking for a vehicle or two. On Monday morning i received a call from Roger to see what I was looking for. It was obvious Roger had already done his homework because he knew what my needs were and what i was probably looking to buy. Monday afternoon Roger sent me an e-mail with truck that he felt would work for my needs. i was in his office at 2:00 Tuesday afternoon and walking out at 4:00, truck keys in hand. Roger did a great job to know what my want's were before we had ever met, he also knew my Wife Cynthia's name (important thing to know) I assume he got out of file's. Thanks for the great service and the new Truck. Dennis Leavy 407-717-7623 More

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Great location in Orlando and staff with quality customer service at Orange GMC Buick. Highly recommended!! service at Orange GMC Buick. Highly recommended!! More

by denosingh1 Verified Customer Verified Customer

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Orange Buick GMC went above and beyond expectations making the buying experience very pleasant. We would highly recommend Orange Buick GMC making the buying experience very pleasant. We would highly recommend Orange Buick GMC More

by wrenchandtooth Verified Customer Verified Customer

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Really good customer service. I was informed of the schedule and cost and did not have any issues. I was informed of the schedule and cost and did not have any issues. More

by rkjaxn Verified Customer Verified Customer

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Great place and the staff was excellent couldn’t ask for better experience. So caring better experience. So caring More

by spookie91 Verified Customer Verified Customer

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I love Orange Buick my car I got n 2017 n such a good car¡!👍Mr.Thomas was my Salesman he was GREAT,I hope he is enjoying his retirement😀Everyone is sooo nice!The Lady n the longe area makes the best ch car¡!👍Mr.Thomas was my Salesman he was GREAT,I hope he is enjoying his retirement😀Everyone is sooo nice!The Lady n the longe area makes the best chicken salad👍Thank you Guys♥️ More

by noemail_3015733 Verified Customer Verified Customer

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They were timely, did the service and ready to go quickly and gave some recommendations while they did it! and gave some recommendations while they did it! More

by SCHAFERBOB Verified Customer Verified Customer

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Roger was a pleasure to work with. He was patient full of knowledge and fair. He builds relationships I’ll be back because of him. The finance manager was also a pleasure to work with. He was patient full of knowledge and fair. He builds relationships I’ll be back because of him. The finance manager was also a pleasure to work with. Very happy with my experience More

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I have not preferred working with dealerships because of the sales tactics used in the past, thank you for being a breath of fresh air and reassuring me that there are still good dealerships around. It was the sales tactics used in the past, thank you for being a breath of fresh air and reassuring me that there are still good dealerships around. It was a pleasure dealing with your sales staff, they were very professional and courteous being forthcoming with the condition of the vehicle and doing what was necessary to assure a sale. Thank you again for a very pleasant experience. More

by swtimmons Verified Customer Verified Customer

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I expressed to Roger that me and Rossana were not connecting during the sale with in the first 10-15 mins. Also that she lacked communication skills and salesmanship. I was told they would try to get connecting during the sale with in the first 10-15 mins. Also that she lacked communication skills and salesmanship. I was told they would try to get me someone else but never did in fact do that. After sitting there for over three hours and nothing moving forward with the deal nor any of my questions being answered I left. To return the following day after many conversation over the phone. Now demanding my questions and concerns be answered. After doing so I agreed to com back under the condition I could sign and drive in a timely manner. After saying they could have it ready I returned the next morning to close the deal. I was impressed with them having the paperwork ready to go and taking minutes to be done. Then I sat there for another 30-40 minutes waiting for my now new truck to be ready for me to leave. Even though I drove an hour and a half away and they knew the day before I was coming they chose not to have it detailed and ready when I got there. The sales woman I dealt with lack interpersonal skills and knowledge of the product she was selling. She couldn’t answer any of my questions or concerns about the vehicle or the warranty and had to keep leaving to ask others. Then to return 20-30 minutes later with partial information or none at all. Overall I would not recommend this dealer to friends and family. They also were not willing to negotiate there vehicle price what so ever. Also stated they would give me 20 grand for my trade over the phone and then wouldn’t give me more than 18,500 when I got there in person. Stating it was an error that the other person I spoke to had made a mistake yet refused to honor what they had offered. The other salesman I spoke to even stated the number I was given was low and they typically pay even more. The classic bait and switch. For my troubles I was offered 500 more for my trade which is what brought me to 18,500. Also then they list my truck on their site 48 hours later for 27 grand even though I was told countless times I was even luck to get the 18,500 they gave me. I will say I did speak to Andre briefly and was told he was sorry he was busy and would have came if he could have. He was nice and personable I wish I had him to start with maybe this interaction wouldn’t have been as horrible as it was. One of my worst car buying experiences and have owned approximately 12-15 cars all bought from dealers. More

by quinn2818 Verified Customer Verified Customer

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