Robyn Reinitz
Robyn Reinitz at Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

Robyn Reinitz | Page 2

Finance Manager

Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

10727 - 82 Avenue NW
Edmonton, AB T6E 2B1

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67 Reviews
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67 Reviews

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67 Reviews of Robyn Reinitz

March 05, 2022

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Employee Rating

Robyn was great to deal with on my long distance purchase,she was very helpful from the purchase and shipping of my vehicle. It was easier than purchasing a vehicle from home here in Nova Scotia,Tha More

by Jack Crossman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 07, 2022

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review Jack! It was a pleasure working with you. Please reach out to us or Robyn again in the future if there is anything we can do.

March 02, 2022

Dealership Rating
Employee Rating

Excellent people to deal with. Did everything they promised. Very professional. I would highly recommend this dealership to anyone. More

by mandhmcmillan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Florek

Mar 02, 2022

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review! Please reach out again if you ever need us in the future.

September 13, 2021

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Employee Rating

What a wonderful experience dealing with Robyn in sales and Jason in finance. I had been on the hunt for a car for a couple weeks and had dealt with two dealerships pressuring me to purchase something I wa More

by Amy R
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Mann

Sep 16, 2021

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review Amy! It was a pleasure working with you as well, we hope you enjoy your new car. Please reach out if you need us in the future!

June 12, 2021

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Employee Rating

Never seen a business place in my entire life General Manager refused to see the customer. I really shocked to see his picture on the website. Because he was standing there all that time infront of me an More

by Enhance your life
Customer Service
Friendliness
Price
Recommend Dealer
No
Jun 17, 2021

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hi there, I apologize for your frustrations, I was not aware than any customers were waiting to meet with me. Myself, along with our other managers, are always happy to make time to meet with customers to address any concerns. If you have anything you would like to discuss, please reach out and we will be happy to help. - Dave M, General Manager

May 31, 2021

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Employee Rating

Unethical dealings with Troy Sorge. Upcharged me Unethical dealings with Troy Sorge. Upcharged me $1000 on the PDI because i would not finance the car for 6 months. stay away from Troy Sorge and More

by heimannsberg
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Troy Sorge

May 31, 2021

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for your feed back. We know you are enjoying your new Corvette. Being as you were non committal to the car (you went as far as putting an order elsewhere with a deposit, but did not give us one), we generated a ton of action on it and received offers as high as 20k over MSRP which we turned down in favour of selling to you as a commitment from our salesperson. You were also given a choice to not pay the extra. The market changed so fast on these cars that you agreed paying an extra $1000 to make yourself an extra $20,000 would be fair. We have also since offered a premium over and above what you paid to show you that you in fact did get a deal and we will stand behind that. It was a pleasure doing business with you. We will make it up on the next one if you don’t take us up on our offer. Enjoy! - Troy Sorge, Sales Manager

Jun 01, 2021

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

We considered charging you 10k over MSRP, but thought the easy answer was to finance with us and let us get a kick back from the bank then you pay it out. I offered you three different options. 1) Let us sell it to someone else for more. 2) Finance with us. 3) Pay $1000 as a small premium for what could have been a lot more. We are now offering you 10k to buy it back! Please consider letting us get it back, we will be in touch.

May 31, 2021

heimannsberg responded

Thanks for the response Troy I love the car its awesome and have no intensions of selling it at any time. Amvic and GM will i guess decide whether the use of my name to allocate the car, and the $1000 upcharge charge was appropriate. As for making it up on the next one i don't think that is ever going to happen. You should think about making it up on the first one.

Jun 01, 2021

heimannsberg responded

I have no intentions of selling the car. I love my car. My issue is with Don Wheaton, and the way it i was treated and handled. I have already filed a complaint with GM and i am also going to file with AMVIC, also adding I have been in contact with a local new channel and waiting to hear back from them. On settling this matter if your only option is buying back my car please don't contact me anymore. This will go through 3rd party channels. Best Regards Gerry

May 30, 2021

Dealership Rating
Employee Rating

Robyn is an amazing sales person, very fast getting back to us with great news. and very friendly,We will definitely recommend her to any our friends looking to purchase 👍 More

by gerryjayae@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Florek

May 31, 2021

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review! It was a pleasure working with you.

May 29, 2021

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Employee Rating

Robyn was such an amazing sales rep who went above and beyond to make sure I was 100% satisfied with the purchase of my first brand new vehicle. She knew my budget and made sure I got into the best truck More

by katie-richards-
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 31, 2021

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review Katie! We hope you love your new truck, please reach out anytime!

May 17, 2021

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Employee Rating

I was really satisfied with the service i received from Robyn. She was extremely kind and did everything she could to help me through the process. :) More

by Sarah Orellana
Recommend Dealer
Yes

May 15, 2021

Dealership Rating
Employee Rating

Great dealership to buy new or used, friendly and easy to deal with. Robyn always kept in touch and made the purchase simple and easy. Thanks to all the Wheaton staff More

by WB
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Florek, Jason Mann

May 15, 2021

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the review! Please reach out anytime, it was a pleasure working with you.

April 23, 2021

Dealership Rating
Employee Rating

I never thought buying a car from another province during Covid would be such a smooth process. Robin and Troy were so accommodating and made this process an easy transaction. Hope to meet in person one da More

by TC Manitoba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Troy Sorge

Apr 29, 2021

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Thank you for the great review! It was truly a pleasure working with you and we are glad you enjoyed your experience with us. Please reach out anytime!

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