![Robert Zeidenberg at Scranton Cadillac GMC of Vernon](https://cdn-user.dealerrater.com/images/dealer/22851/employees/2ace59f44b42.jpg)
Robert Zeidenberg
Service Department Manager
Scranton Cadillac GMC of Vernon
777 Talcottville Rd
Vernon, CT 06066
Dealership Experience
3 yrs, 9 mos
Industry Experience
36 yrs, 10 mos
255 Reviews
Write a Review255 Reviews of Robert Zeidenberg
June 02, 2024
I’ve purchased 6 cars from them. The communication is horrible. I’ve had to call them more times than they called me. One my last experience they did not keep me updated and defini The communication is horrible. I’ve had to call them more times than they called me. One my last experience they did not keep me updated and definitely do not recommend the service department. More
Other Employees Tagged: Billy Delgado
May 24, 2024
customer service, was a bad experience, and bad communication, can't keep small request. this is my 3-time working with this dealership and they will lie, I was told they order a part for my car, a communication, can't keep small request. this is my 3-time working with this dealership and they will lie, I was told they order a part for my car, and the it was on back order, 8 months pass by and I call to ask if it part was in and all I got, will call you back, and no one call back, I stop by to ask, at this time they had to look into it and no parts was ever order. More
Other Employees Tagged: Billy Delgado , Jeff Borovicka
May 24, 2024
The manager took control of the situation and within 2 weeks had my seat cover replaced. No hassles. The young man that washed my car was wonderful and polite. I’m sorry I don’t remember his name. weeks had my seat cover replaced. No hassles. The young man that washed my car was wonderful and polite. I’m sorry I don’t remember his name. More
May 10, 2024
My service needs were completed quickly and completely…and my car was washed and cleaned….couldn’t ask for more. Also, the service staff was polite, courteous and very professional… This is completely…and my car was washed and cleaned….couldn’t ask for more. Also, the service staff was polite, courteous and very professional… This is why I come here!! More
May 03, 2024
If I could give this dealership a negative rating I would. Absolutely horrible service Rob the service manager was completely inappropriate. The same issue not fixed multiple times there honestly, I wo would. Absolutely horrible service Rob the service manager was completely inappropriate. The same issue not fixed multiple times there honestly, I would avoid this dealership at all costs. I launchd a formal complaint against them with GMC. Take your business elsewhere More
Other Employees Tagged: Beverly Rhoads, Frank Kern
May 01, 2024
Billy provided excellent communication about the needed repairs and expected completion date. The staff are super professional and courteous. repairs and expected completion date. The staff are super professional and courteous. More
Other Employees Tagged: Beverly Rhoads, Billy Delgado
April 18, 2024
If I could give a negative I would. He was the absolute worst service manager I’ve ever encountered. I strongly urge people not to do business at this establishment. Rob was yelling at He was the absolute worst service manager I’ve ever encountered. I strongly urge people not to do business at this establishment. Rob was yelling at me in front of my four year old. Then told me “I don’t want to fix your car” after canceling numerous appointments and not fixing the same issue four different times. Completely inappropriate and disgusting. Stay away! More
Other Employees Tagged: Frank Kern