Robert Rose | Page 12

I leased a new Jetta in 2019 with Dalmar, had a very pleasant experience with the Salesperson Bora (Who now works at Audi I have heard, very pleasant salesperson), and received what I thought was a grea pleasant experience with the Salesperson Bora (Who now works at Audi I have heard, very pleasant salesperson), and received what I thought was a great price on a fine vehicle. Unfortunately, when I wanted to buy out my lease the customer service ceased, and I was left high and dry in what I believe was an attempt by Dalmar to take ownership of my vehicle when my lease term was finished by purposefully denying my attempt to buy the car. I went in-person multiple times (And was made to wait almost 2 hours during one visit) and was assured by the finance manager that buying my lease was a process and would take time and I would be contacted with details on how to complete said process. This never happened. I have 2 responding emails from Rob Rose that I initiated saying he would be in touch with the details but still received no follow up. No phone call, no text, nada. About 10 days before my lease was up, I phoned VW Leasing directly after getting no response from Dalmar and was told that when my lease ends I would only have a grace period of 3 days after that date to purchase the car, else it returns to the original dealership and I must drop it off and walk away. I was specifically told in-person by Rob Rose that I had much longer than this. Luckily, I was told that any dealership could process the buyout. Disappointed and fed up with Dalmar, I drove to Leavens VW that afternoon and was able to sit down with Darin at Leavens to have me in and out within 15 minutes of first meeting him with the ownership to the vehicle in my name. I still have not received any communication from Dalmar since those last 2 emails with Rob. I was treated very kindly the entire time and don’t blame anyone specifically as I understand that dealership decisions don’t just come from a salesperson or a finance manager arbitrarily. I don’t often write reviews but this had to be shared. Take what you will from it. More

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I had a wonderful experience purchasing my car with Mel Campagna and Robert Rose, they are very kind! Campagna and Robert Rose, they are very kind! More

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Sam and Willie are very passionate about the Volkswagen brand.They are extremely professional and good at what they do.Robert was very quick and efficient in the finance part of the buying process.Look for brand.They are extremely professional and good at what they do.Robert was very quick and efficient in the finance part of the buying process.Look forward to having my 22 Golf R serviced at their new location soon. More

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Terrific experience! Mel is an incredible sales consultant. She was patient, transparent and polite. She took the time fully explain the new features and options of our v Mel is an incredible sales consultant. She was patient, transparent and polite. She took the time fully explain the new features and options of our vehicle. She also communicated the status on the Taos along the way. We never felt any kind of pressure to buy and were ALWAYS treated with courtesy and respect. Mel even followed up to ensure we were fully satisfied. I would 100% buy another vehicle from Mel! The dealership is great as well. All of the staff are great to interact with. More

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Profesional clean atmosphere. No pressure during sales. Always have nice cars on there's lot. Mel is great!! No pressure during sales. Always have nice cars on there's lot. Mel is great!! More

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Dealership was clean and well organized. Mel was great and very easy to deal with, knew her stuff and kept wait times to a minimum. Best experience purchasing a car without all the normal ba Mel was great and very easy to deal with, knew her stuff and kept wait times to a minimum. Best experience purchasing a car without all the normal back and forth. More

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Mel was really helpful during the entire process. she kept me updated and replied without any hesitation she kept me updated and replied without any hesitation More

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Mel is amazing! She has helped us with many vehicles and did a great job keeping us informed of ETA. Mel is very knowledgeable and has gone above and beyond to help She has helped us with many vehicles and did a great job keeping us informed of ETA. Mel is very knowledgeable and has gone above and beyond to help us through this process. Very happy with the service and our new vehicles! More

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Incredible support from sales staff, never disappoints, from keeping you up to date with current info, to always ensuring you’re needs are being met. Dalmar staff are VW enthusiasts themselves, and it show from keeping you up to date with current info, to always ensuring you’re needs are being met. Dalmar staff are VW enthusiasts themselves, and it shows in their work ethic. If you’re in the market for a new car, get a VW. If you’re purchasing a VW, go to Dalmar motors. More

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We had a great time picking out our new vw altas. Mel took the time to show us all special features. We love our new Altas and would recommend VW to my friends and family. Mel took the time to show us all special features. We love our new Altas and would recommend VW to my friends and family. More

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