Rick Gordon

Always feel like I am bothering service for my f350 I bought with 11k. Everyone seems like they hate their job. Wish I felt the dealership out better before making a long term decision on this purchase- bought with 11k. Everyone seems like they hate their job. Wish I felt the dealership out better before making a long term decision on this purchase- customer service is horrible. More

by justinthompson514 Verified Customer Verified Customer

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Great experience! !! All the staff were very professional and helpful evey step of the way!!! Very pleased with the service!!! Will be going back for my next vehicle wh !! All the staff were very professional and helpful evey step of the way!!! Very pleased with the service!!! Will be going back for my next vehicle when the time comes!! More

by peterconsolini Verified Customer Verified Customer

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Truck was not ready to go when we got there for our appointment. Sales person had to go gas up the truck after we arrived. Truck was not detailed stickers were still on the truck and inside was not appointment. Sales person had to go gas up the truck after we arrived. Truck was not detailed stickers were still on the truck and inside was not cleaned. This was after we gave 3 days notice on pickup date and time. No one went over the features of the truck after the check was received. The truck came without a tailgate because it was stolen at the dealership and we were not given a date when the tailgate will arrive. I asked for a tailgate to be put on the truck until the new one arrived and we left without a tailgate. We also do not have anything in writing saying we are getting a tailgate. More

by cbeec2 Verified Customer Verified Customer

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John T was great, he went the extra mile to find me my car. Family ford has the lowest dealer charges, and the best staff.. car. Family ford has the lowest dealer charges, and the best staff.. More

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Best ford dealer in CT. Salesman Jorge Suarez is knowledgeable in all Ford features and products. Highly recommended. Salesman Jorge Suarez is knowledgeable in all Ford features and products. Highly recommended. More

by j.cortez Verified Customer Verified Customer

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I had a fantastic experience at Family Ford of Enfield. Andrew McNeal was my primary contact, he contacted me right away after I expressed interest and was the primary person I dealt with. He could not h Andrew McNeal was my primary contact, he contacted me right away after I expressed interest and was the primary person I dealt with. He could not have been more helpful, knowledgeable and pleasant from beginning to end. Everyone there was welcoming, efficient and kind. I never expected the car buying experience to be so easy and genuinely enjoyable. As cliche as it may sound they have such a family type feeling there. The financing was easy, very well explained and completely stress free. I can’t recommend Family Ford of Enfield highly enough. I love my new car and am very grateful for everyone there. More

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I had a fantastic experience at Family Ford. My job has me traveling the majority of time and they had no issue managing conversation through text message. They adapted their norm to help me wit My job has me traveling the majority of time and they had no issue managing conversation through text message. They adapted their norm to help me with my situation. What more can you ask for? More

by nlarivee221 Verified Customer Verified Customer

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Great service. Always very knowledgeable. Nice person to deal with. Just another exceptional member of Family Ford of Enfield. Always very knowledgeable. Nice person to deal with. Just another exceptional member of Family Ford of Enfield. More

by alicebrady60 Verified Customer Verified Customer

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Don't go anywhere else. These gentlemen.and.ladies are the best. Great selection of vehicles at great prices. Honesty is big with me! I never have to worry there. Just for These gentlemen.and.ladies are the best. Great selection of vehicles at great prices. Honesty is big with me! I never have to worry there. Just forget about the others and visit Family Ford of Enfield and you'll be amazed. More

by alicebrady60 Verified Customer Verified Customer

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I am always happy with my service at Family Ford of Enfield Keli and Greg are always nice and professional. Enfield Keli and Greg are always nice and professional. More

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