Rick Angel

Holm Automotive Center Inc responded

Dear Kathryn Redenius, Thank you for taking the time to share your exceptional experience at Holm Automotive Center! We're thrilled to hear that Shayla, Rick, and Chuck went above and beyond to ensure your vehicle looked its best. Their dedication to customer care exemplifies our core values of Determination and Customer Care. We appreciate your kind words and letting us know how much their service meant to you. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Dear Valued Customer, Thank you for your feedback on your recent window repair experience at Holm Automotive Center. We sincerely apologize that the repair took significantly longer than the initial estimate of an hour and a half. We understand your time is valuable, and exceeding wait time expectations is not acceptable. We take our commitment to Customer Care very seriously, and we will investigate why the repair took longer than anticipated. This will help us improve our communication and ensure more accurate time estimates in the future. If you'd like to discuss your experience further, please don't hesitate to contact us directly. We appreciate your understanding and continued patronage. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Dear Vicky Hill, Thank you for the wonderful review! We're delighted to hear that your experience at Holm Automotive Center was exceptional. Our core value of Customer Care is at the forefront of everything we do, and it sounds like Chuck and his crew truly embodied that for you. Their kindness and professionalism are a reflection of our team's dedication to exceeding expectations. We appreciate you recognizing Chuck and his crew for their amazing service. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for taking the time to leave such a positive review and mentioning Caysen by name! We at Holm Automotive truly appreciate your kind words. It's fantastic to hear that Caysen has consistently gone the extra mile to ensure you have a positive car buying experience. Building relationships with our customers is important to us, and it sounds like he has done just that! We're thrilled that you've chosen Holm Automotive Abilene Kansas twice in the past two years, for both a car and a pickup truck. That level of trust means a lot to us. Please don't hesitate to ask for Caysen directly next time you visit! In the meantime, thank you again for your business and kind words. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for taking the time to leave such a positive review! We're so sorry to hear about the hail damage to your brand new truck, but we're thrilled to hear that Chuck and his crew in the body shop at Holm Automotive Center were able to take such wonderful care of it. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's fantastic to hear! We take pride in keeping our customers informed throughout the repair process and glad you felt you had a team of professionals on your side! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic review of Holm Automotive Center's Body Shop in Abilene. We're thrilled to hear your experience was positive and that your car looks "great" after the repairs. At Holm Automotive, Customer Care is a core value, and we understand the importance of returning your vehicle in top condition after an accident. Our team's determination to deliver quality work and ensure "no problems" reflects our commitment to your satisfaction. We appreciate you trusting Holm Automotive with your repairs. If you ever need any future automotive services, including body work, collision repair, or general maintenance, please don't hesitate to visit us again! Sincerely, The Holm Automotive Collision Center Team!

Holm Automotive Center Inc responded

That's fantastic to hear! We're happy to hear your car is back on the road after your encounter with the raccoon. Our service and collision departments take pride in their quality repairs, and it's exciting to know the repairs were met with great skill from our technicians! Thanks for letting us know about your positive experience! If you ever need any future service work, don't hesitate to give Holm Automotive Center a call. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Wow! This is an amazing review, and we at Holm Automotive Center are so grateful for your kind words! We understand how stressful a front-end collision can be, especially when you have a move coming up. We're thrilled that our team was able to get your 2016 Ram 1500 back in top shape before your move! Thank you for the great words about Shayla and the team! Shayla Robinson demonstrates exceptional customer service. We'll be sure to pass on your praise to her and the entire team of technicians who worked on your vehicle. Their hard work and dedication are truly appreciated! We're so happy to hear that you'd recommend our collision shop in Abilene to everyone you know. That means the world to us! If you ever need any service work in the future, even after your move, please don't hesitate to reach out. We're here to help! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Our team will always go the extra mile in politeness and willingness to prioritize your service before your trip. This is just one of the ways our team demonstrates they truly care about their customers. See you next time and safe travels! Sincerely, the Holm Automotive Team of Abilene.