Richard Quintos

Worst of the Worst! ERIN PARK Lexus is Horrible. Horrific experience from sales to service to management. Especially the managers. Once the car is purchased you are forg ERIN PARK Lexus is Horrible. Horrific experience from sales to service to management. Especially the managers. Once the car is purchased you are forgotten. VERY Sneaky dealership. I wish I had read more reviews before I purchased my vehicle there. My new vehicle came damaged. It took multiple tries to repair it. More damage was made during the repair process as well. I never even heard a sorry. It seemed as though everything was my fault. No responsibility from the side of ERIN PARK Lexus! The owners of the dealership are not professional, so I guess all starts there. I could name everybody involved but no need. If you are a smart person and you have read this, AVOID ERIN PARK Lexus at all costs! KEN SHAW LEXUS or DON VALLEY PARKWAY LEXUS is the way to go! More

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As a loyal customer of Erin Park Toyota / Lexus Dealership since 2001, I am deeply disappointed and frustrated with the recent experiences I've had with their service department. Over the years, I Dealership since 2001, I am deeply disappointed and frustrated with the recent experiences I've had with their service department. Over the years, I have trusted this dealership with the maintenance of all my cars, but unfortunately, the quality of service has significantly deteriorated. During the winter season, I encountered a troubling situation regarding the storage and installation of my winter tires of my 2015 Lexus E300h. Despite informing the girl booking appointment several times that my tires were stored at the dealership, she denied having them. It took me finding and showing the receipt for them to acknowledge that they had my tires. This lack of attention to detail and failure to keep accurate records is really unacceptable. Another recent issue with my 2023 Lexus RX350H highlighted a disturbing trend of incompetence and disregard for customer satisfaction. The malfunctioning door sensors, which left the driver-side doors unable to open in below freezing temperatures, were identified as a manufacturing fault. An appointment was scheduled for February 3rd, 2024, to replace the faulty sensors along with regular maintenance and an oil change. I was assured that the necessary parts would be available by January 23rd, 2024. When I went for the appointment, the advisor said that they don't have the parts, I told them that I had confirmed with them, after some back and forth, they said they have the parts and took the car in. I was told it would take approximately 1.5 hours for everything, but it ended up lasting over 2.5 hours. Despite this extended timeframe, only the oil was changed as the replacement handles they received were defective. This oversight reflects a lack of diligence on the part of the service department, as they failed to verify the functionality of the parts before starting the repair, and them not keeping notes on appointment details. To make it worse, when driving my vehicle home, it started beeping, I come back to dealership. Came to know by service advisor that the dash cam was disengaged as policy but not activated prior handing over to me. Such oversights not only inconvenience customers but also raise concerns about the competency and attention to detail of the service technicians. Its been almost a month ,I never heard back from service or part department on the arrival of right part to replace door sensors. As a long-standing customer, I expected better from Erin Park Lexus Dealership. The repeated instances of negligence and incompetence have eroded my trust and confidence in their ability to provide satisfactory service. Despite my loyalty spanning over two decades, I am now forced to look for other options. It is my hope that this review serves as constructive feedback for the dealership to address and rectify these systemic issues to prevent further dissatisfaction among its clientele. More

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Excellent service and professionalism all around and would definitely be back to purchase my next vehicle would definitely be back to purchase my next vehicle More

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Had amazing experience with service manager Sid. Bansi Patel and Richard Quintos are good advisors. Bansi Patel and Richard Quintos are good advisors. More

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Great team of experts who can assist you from finding your new car through the delivery process, they are skilled experts. You can depend on their counsel, and they offer the greatest deal in the neighbo your new car through the delivery process, they are skilled experts. You can depend on their counsel, and they offer the greatest deal in the neighbourhood. More

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Richard is a great service advisor answer all your questions.I would definitely recommend erin park Lexus. They’re very helpful. questions.I would definitely recommend erin park Lexus. They’re very helpful. More

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The people there are friendly,helpful,polite, they worked hard to maintain our car on time. hard to maintain our car on time. More

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The number 1 Lexus dealership in my opinion, it's been over 7yrs and on our 3rd car with them and we don't ever plan on going anywhere else. For A-Z they fill all categories of customer service and Busine over 7yrs and on our 3rd car with them and we don't ever plan on going anywhere else. For A-Z they fill all categories of customer service and Business and come very highly recommended for us. Thanks once again see you soon. More

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A great team of staffing personnel, very thoughtful, will recommend anyone to stop for a visit. Service department is very excellent always helpful, great job everyone, keep it up recommend anyone to stop for a visit. Service department is very excellent always helpful, great job everyone, keep it up More

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Exceptional experience All I can say that ABDUL is sitting in his office to be in your service and make you happy with your purchase. He will never let you walk a way with All I can say that ABDUL is sitting in his office to be in your service and make you happy with your purchase. He will never let you walk a way with out closing a satisfying deal and all of that because of his high proportionality and acknowledgment. This is my 2nd car with in 18 months with him. Thank you Abdul for the Exceptional service you provide. I would also like to thank Richard Quintos for his outstanding service and efficiency. Dr. Snoor More

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