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Rhoel Gray
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190 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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190 Reviews of Rhoel Gray
February 06, 2025
Germain BMW has excellent and very predictable service. Rhoel Gray is a great service advisor and listens carefully to your issues and responds in a very professional way. I strongly recommend him and the Rhoel Gray is a great service advisor and listens carefully to your issues and responds in a very professional way. I strongly recommend him and the Germain service department. More
by bobwal10
January 24, 2025
My engine overheated and drove the car to the shop. Rhoel Gray came right over to help me with my problem. He gave me a rental car to use.My car was repaired quickly and back to me. I had a radio pro Rhoel Gray came right over to help me with my problem. He gave me a rental car to use.My car was repaired quickly and back to me. I had a radio problem and your shop corrected it. All good and love my car. Thanks Rhoel John Kless More
by John Kless
January 06, 2025
Roberto Lopez the salesman was extremely helpful in purchasing our BMW X3. Highly recommend him and the dealership. It was a fast seamless process from beginning to end. purchasing our BMW X3. Highly recommend him and the dealership. It was a fast seamless process from beginning to end. More
by Nashfam5
Other Employees Tagged: Roberto Lopez
January 03, 2025
Rhoel Gray is excellent at Customer Service! He is knowledgeable in every respect and has always delivered. He is knowledgeable in every respect and has always delivered. More
by bwind
Other Employees Tagged: Patrick Dodard
January 01, 2025
Rhoel Gray and Kyle Berry both are with Germaine BMW in Naples. Both provide outstanding service in all respects. They are thorough, patient and very knowledgeable at all times. I’ve had my BMW's serviced Naples. Both provide outstanding service in all respects. They are thorough, patient and very knowledgeable at all times. I’ve had my BMW's serviced at other locations and they are the absolute best. More
by drugilbreath
Other Employees Tagged: Kyle Berry
December 31, 2024
I am very pleased with Germain BMW. I purchased my used BMW at Germain over 6 years ago and have used their service department fir most of the service except for a few oil changes. I I purchased my used BMW at Germain over 6 years ago and have used their service department fir most of the service except for a few oil changes. I am especially happy with my service advise Rhoel Gray. More
by beemergirl68
December 12, 2024
Have always had superior service at Germain BMW OF Naples. Especially the service and follow up by Rhoel Gray. He is very knowledgeable and attentive to detail. Naples. Especially the service and follow up by Rhoel Gray. He is very knowledgeable and attentive to detail. More
by namequoit
October 16, 2024
I really appreciated the knowledge of my salesman, Roberto Lopez. His approach to the sales was very low key and he was very knowledgeable on each BMW model. A real plus was how he followed up in the Roberto Lopez. His approach to the sales was very low key and he was very knowledgeable on each BMW model. A real plus was how he followed up in the entire sales process notifying me on each step of the way. Another plus was he stated he was always there if I needed any help after the sales. Much appreciated. I would highly recommend him. More
by joecarbuyer
Other Employees Tagged: Francesca Zupancic, Roberto Lopez
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