Ralph Perez

I have purchased two cars from Mercedes Benz Coral Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Marco are outstanding. My disappointment and frustration lie with the financier, Sergio Betancourt, who, aside from being rude and despotic, gave me the worst deal imaginable. I believe no one would treat even their worst enemy this way: Less than a month ago, I leased a used GLE 350 with approximately 5,500 miles. I made a $4,000 down payment, leaving me with $2,000 monthly payments for 36 months. At the end of the lease, if I want to buy the car, I have to pay about $41,500. This means the car will end up costing me $117,500, whereas the current market price for this car is $80,000. I went to his office politely to request a reconsideration, and his response was: "That’s the contract, and you signed it. Goodbye." He turned his back on me. When I tried to speak to him again, he walked away. Do not make the mistake of letting him finance your car; he is the worst. Unfortunately, my relationship with Mercedes Benz will suffer as I will be taking legal action. I hope Mercedes Benz Coral Gables considers this review and teaches this man ethics, how to help, and how to respect clients, because people like him drive customers away. If you go there, remember the name Sergio Betancourt—stay far away from him. To avoid risks, tell your salesman that you want nothing to do with this financier or simply go to another dealer. Be very careful when going to this dealer. They have the entire strategy very well planned; In sales the service is unbeatable, in service the attention is the best. Everything prepared so that when you go to financing, you feel comfortable and confident!!! That's where reality begins with this dealer, they treat you like family, and the reality is that they are calculating financing for you, totally beneficial for them and the worst deal of your life. Without knowing it, you will be signing the purchase or lease of a car, with which you are giving up your kidneys and eyes. When you go there, be accompanied by a car financing advisor, do not go alone because the same or worse thing could happen to you than what happened to me. And the worst thing, when they send an email to the financier to give them a response regarding that death contract that he gave you to sign, he NEVER answers it and leaves you without a response, and when you personally go to ask for an explanation, everyone tells you. They fall over themselves to try to make it look like you did the best deal. DO NOT GO TO THAT DEALER. They also include guarantees in the contract, which one did not ask for. DO NOT GO TO THAT DEALER. It is my humble recommendation More

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I have been using this dealership for over 25 years and always received an excellent service and personal attention. Frankie Cao is now my assigned Service advisor after Tony Fuentes retired and I'm receiv always received an excellent service and personal attention. Frankie Cao is now my assigned Service advisor after Tony Fuentes retired and I'm receiving the same quality service and personal attention I'm used to receive always. He's professional, friendly and offer great service to our needs. We understand the Ussery family sold the business and really expect the new management and owner kept the same level of professionalism and service to the customer. I also know Richard Santalla for many years and congratulate him for his promotion as GM. More

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I recently had a fantastic experience at Mercedes Benz of Coral Gables, and I want to give a special shout-out to Service Advisor Nick Souber for his exceptional assistance. From the moment I arrived at the Coral Gables, and I want to give a special shout-out to Service Advisor Nick Souber for his exceptional assistance. From the moment I arrived at the dealership, I was greeted with professionalism and courtesy. Nick was incredibly knowledgeable about Mercedes vehicles and went above and beyond to address all my concerns. Nick's attention to detail and genuine care for customer satisfaction made my service visit a breeze. He patiently listened to my questions and provided clear explanations, ensuring that I fully understood the maintenance and repairs required for my car. I truly appreciated his honesty and transparency throughout the process More

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The curtesy, the service, the way the service advisor and all personnel treats you is excellent! all personnel treats you is excellent! More

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Simply the best Mercedes Dealer. Thank you Richard Santalla and Ralph Perez you guys are truly an asset to MB Thank you Richard Santalla and Ralph Perez you guys are truly an asset to MB More

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The best MB dealership in South FL. Marcos is always on top of my car needs and making sure all services are on time. Never have to wait too long, they are always on time. Also, Jorge Quevedo is my favorit top of my car needs and making sure all services are on time. Never have to wait too long, they are always on time. Also, Jorge Quevedo is my favorite sales representative. He is reachable and conscious. Thank you guys for making your customers happy! :) I recommend this dealership and service shop. More

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Tony Fuentes is an outstanding person. He is totally reliable always ready to help. He is extremely knowledgeable and brings his knowledge and professionalism every time we need his service. Mercedes B reliable always ready to help. He is extremely knowledgeable and brings his knowledge and professionalism every time we need his service. Mercedes Benz is very fortunate to have him. More

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Every day I am more impressed with the quality of professionals and staff they have, they are always improving, I have more than 10 years with them and especially with Ralph my salesman and Aldo in s professionals and staff they have, they are always improving, I have more than 10 years with them and especially with Ralph my salesman and Aldo in service, 100 pts. More

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Super clean and very profesional personnel, the time spend during the sale was excellent and satisfactory, the car was provide in excellent condition and ready to drive Thank you spend during the sale was excellent and satisfactory, the car was provide in excellent condition and ready to drive Thank you More

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Tony is super excellent. He is very knowledgeable, professional, helpful and a gentleman. We live very close to Mercedes, Cutler Bay, and we go all the way to Coral Gables because of people like Tony. professional, helpful and a gentleman. We live very close to Mercedes, Cutler Bay, and we go all the way to Coral Gables because of people like Tony. It is a pleasure to work with him and we trust him totally. More

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