Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Rafael Genao

Overview Reviews (201)

Contact Me

View All Employees

< View All Employees

Rafael Genao

Refer Me

Rafael Genao

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

Contact Me

4.9

201 Reviews

Overview Reviews (201)

Dealership Experience

8 yrs, 1 mo

Industry Experience

13 yrs, 9 mos

Specialties & Trainings

Lexus Master Certified

Mojor World Chevrolet

4.9

201 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Rafael Genao

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

201 Reviews of Rafael Genao

October 30, 2024

Dealership Rating

Employee Rating

All lexus personal was very professional and amazing, I was very pleased with the way they treated me was very pleased with the way they treated me More

by CHIOSA54

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Oct 30, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that our team at Lexus of Pembroke Pines provided you with a professional and amazing experience. Thank you for sharing your positive feedback!

October 26, 2024

Dealership Rating

Employee Rating

I had the pleasure to go back to this dealership for my 4th Lexus babe. They are always corteus helpful and willing to walk the extra mile to make you happy. Edson Herrera was who greeted me this time with 4th Lexus babe. They are always corteus helpful and willing to walk the extra mile to make you happy. Edson Herrera was who greeted me this time with a very gentle actitud listened to all my funny ideas about what I wanted.. He showed me around never getting pushy nor tired of all of my last minute changes of mind...Resulting in a very easy & satisfactory purchase. Thank you Edson and Thank you Rafa for all of your assistance as well. More

by sandrabubb

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Edson Herrera , Rafael

Report | Print

Oct 28, 2024 -

Lexus of Pembroke Pines responded

Sandra, we're delighted to hear that Edson and Rafa made your fourth Lexus purchase a smooth experience at Lexus of Pembroke Pines! Your continued trust in us means the world. Enjoy your new ride!

October 24, 2024

Dealership Rating

Employee Rating

Kudos to the salesperson, manager, and Financial staff at Lexus of Pembroke Pines. The trade-in and lease was a very smooth process. Lexus of Pembroke Pines. The trade-in and lease was a very smooth process. More

by JQAQUESADA

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Oct 25, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that our team at Lexus of Pembroke Pines made your trade-in and lease experience smooth. Thank you for the kudos, and we hope you're enjoying your new vehicle!

October 19, 2024

Dealership Rating

Employee Rating

RAFAEL ES UN PROFESIONAL DE LAS VENTAS! !!!! CON EL HE REALIZADO LOS CAMBIOS DE CARRO DESDE EL 2019 !!!! CON EL HE REALIZADO LOS CAMBIOS DE CARRO DESDE EL 2019 More

by isteinvortz

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gemma Urbina

Report | Print

Oct 23, 2024 -

Lexus of Pembroke Pines responded

Las amables palabras para Rafael del equipo de Lexus of Pembroke Pines nos hacen sonreír! Muchas gracias por elegirnos.

October 15, 2024

Dealership Rating

Employee Rating

I’m very pleased with the dealer. I’ve been the owner of a Lexus for many years and every time I visit them to make a change, they look for the best way to make me happy. Thanks to t I’ve been the owner of a Lexus for many years and every time I visit them to make a change, they look for the best way to make me happy. Thanks to the customer service especially Rafael. More

by MGMEDGAR

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Oct 16, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Rafael and the team at Lexus of Pembroke Pines have consistently provided you with excellent service. Thank you for your loyalty over the years, and we look forward to continuing to serve you!

October 10, 2024

Dealership Rating

Employee Rating

Me and family are customers for many years we bought more than six o sevent cars than six o sevent cars More

by crlslvrd35

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Hotniel crespo

Report | Print

Oct 10, 2024 -

Lexus of Pembroke Pines responded

Thank you for sharing your support of Lexus of Pembroke Pines! We appreciate your loyalty over the years.

October 04, 2024

Dealership Rating

Employee Rating

What a great service from the entire team! Thank you Rafael. Would strongly recommend! Amazing! Thank you Rafael. Would strongly recommend! Amazing! More

by BRYANBRV25

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Oct 07, 2024 -

Lexus of Pembroke Pines responded

Bryan, thanks so much for the 5-star review of Lexus of Pembroke Pines! We'll pass your praise along to Rafael.

October 01, 2024

Dealership Rating

Employee Rating

Mr. Genao was great was the beginning till end. Happy with the service provided from the whole team! with the service provided from the whole team! More

by BRYANBRV25

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Oct 02, 2024 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines and Mr. Genao. We are grateful to have you as a customer!

October 01, 2024

Dealership Rating

Employee Rating

Veronica’s service was phenomenal, she helped me get the car of my dreams and is very knowledgeable about Lexus’s. She truly went out of her way and I was able to achieve the exact car I had in mind. If you car of my dreams and is very knowledgeable about Lexus’s. She truly went out of her way and I was able to achieve the exact car I had in mind. If you’re ever looking for help I 100% recommend Lexus of Pembroke Pines and Veronica More

by Maria

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Julio Arango, Edgar Chaparro, Cesar Baez, Yomar Contreras, Lorena Ortiz, Veronica Rodriguez, Marlon Amador, Alejandro Font Rodriguez , Alex Guevara

Report | Print

Oct 01, 2024 -

Lexus of Pembroke Pines responded

Maria, we're delighted to hear that Veronica provided phenomenal service and helped you find your dream car at Lexus of Pembroke Pines. Thanks for the glowing recommendation!

September 26, 2024

Dealership Rating

Employee Rating

Rafael G. Did everything right and was very patient and informative. Made the process worth it Did everything right and was very patient and informative. Made the process worth it More

by kebaattley2

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Sep 27, 2024 -

Lexus of Pembroke Pines responded

Thanks for the kind words about our team! We're glad to hear that Rafael provided such accommodating service during your visit to Lexus of Pembroke Pines. Happy driving!

Get a $150.00 check when your friends make a purchase here.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.