Rafael Galiano

This is now my one and only dealership. Everyone was very polite, courteous and knowledgeable. José was the best salesman I ever had. Hugo in finance department was also very patient, kn Everyone was very polite, courteous and knowledgeable. José was the best salesman I ever had. Hugo in finance department was also very patient, knowledgeable, and helpful. Rafael was my first salesman but had to finish with a previous customer. More

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Reviews are FAKE. The finance man literally took my phone out of my hand to give the dealership a 5 star review because it had to include “key words & names that corpo The finance man literally took my phone out of my hand to give the dealership a 5 star review because it had to include “key words & names that corporate looks for”.I was reminded multiple times that him & his coworkers “a** was on the line” when it came to google reviews & one that was going to be sent to my email in a few days. My salesman was Rafael. Prior to coming to the dealership he told me to let him know when I was on my way so he could pull the car up. Upon arrival, the car was not pulled up, but in fact not on the lot AT ALL because apparently it was being used as a loaner. He proceeded to try to show me another car (one that I was not interested in). I looked around the lot & I suggested to him one that looked exactly like the one I came to buy. He stated there was a slight difference in price, I asked what for, he didn’t know. Now I’m standing outside 7 months pregnant with my 5 year old & 2 year old, in 95 degree heat, while I’m waiting for him to get the keys. Fast forward to talking numbers,I didn’t even attempt to negotiate the price of the car. I communicated my hopes & expectations for monthly payment/down payment. He said leasing would be the best option, he got a worksheet type up by finance, we agreed upon it & I signed it. Then after them running my credit (which is a 760) They come back & say I should now finance the car & the payment will be $30 more a month & I will need to put a certain amount down-no deal. They sent over 2 more finance guys to try to convince me, but I’m not budging & I’m getting my things to leave. Then they “find” a deal that will raise the payment only $10 with my desired down payment. After waiting hours in this dealership with my kids & being pregnant (having Braxton hicks contractions & my legs swelling up right in front of me), I’m tired so I say ok & sign that worksheet. Rafael then comes to me & tells me he cant deliver the car anymore as he previously promised because it was “dark outside”. Fast forward to the finance office, Quentin attempted to give me a presentation of all of the things he could sell me, no thank you. Now two other men (David Lopez & another name I forget), come in the office, staging an attempt to play the “good cop” telling me they’ll throw in things like oil changes & Maintance for free for 3 years..blah blah…Then Quintin proceeds to tell me that they will “1000% be able to get a better APR rate if I come back tomorrow but I HAVE TO sign for the car that night. I asked why would I sign with a rate (which ended up to be 3% higher) just to come back in a few hours to sign for a lower rate? Not one of the 3 men could give me a legit answer. I wanted to leave so I signed it & left. The following day I get a call saying they have a better rate that’s guaranteed to lower my rate. I ask what it is, he said he doesn’t know but I will only be at the dealership for 30 minutes so come find out. So I go back to the dealership (mostly because they gave me a paper tag & they said they had the metal plate ready now). I’m in there for almost 2 hours while they’re now trying to sell me a “better” gap insurance with this better rate (that actually increased the payment) because apparently the one they hyped up the night before was the “basic” coverag…I asked why no one used the word “basic” when I agreed to it the night before. No one could answer. Now because I’m not signing the new paperwork, they start trying to throw in “free things”…the same free things they promised the night before! I let them know this is the exact reason why people do not like buying cars & I signed the papers to make it end. There was many other shady things that happened but for the sake of a longer review, I digress. All in all, I got the car because I needed a car, not because they earned or deserved my business in the slightest. If you’re looking for a car look somewhere other than CCDJR unless you have the time, patience & money to play with. More

by jadecunningham Verified Customer Verified Customer

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Everyone was very friendly and helpful! I would definitely recommend them to everyone! Not to mention great prices! I would definitely recommend them to everyone! Not to mention great prices! More

by HMHENDERSON99 Verified Customer Verified Customer

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Best deal in southwest FL. Highly recommend!!!! They have the best customer service and the transaction went smoothly. Highly recommend!!!! They have the best customer service and the transaction went smoothly. More

by tuhuynh2018 Verified Customer Verified Customer

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