Check out Philip Jansen's reviews on DealerRater

June 17, 2024

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The buying experience was painless and quick. The facilities were spotless and Phillip was knowledgeable and easy to work with. The facilities were spotless and Phillip was knowledgeable and easy to work with. More

by larry

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Yes

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Jun 17, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 03, 2024

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Philip made the whole process easy and effortless. He was very knowledgeable about the car, helped me get everything set up, and went above and beyond to make sure we were happy! He was very knowledgeable about the car, helped me get everything set up, and went above and beyond to make sure we were happy! More

by ahatton1

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Yes

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Jun 04, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 20, 2024

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Frank Brown was great. They were very helpful. Philip was great to walk us through the electronic system. I would recommend anyone to go there & buy a car or truck. I know They were very helpful. Philip was great to walk us through the electronic system. I would recommend anyone to go there & buy a car or truck. I know if I have questions I can call or go by & get them answered. More

by marilyn.baker

Verified Customer

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Yes

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May 21, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

May 17, 2024

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Phillip was great. No pressure. Deal went very fast and minimum time signing paperwork I am a repeat custard will be back No pressure. Deal went very fast and minimum time signing paperwork I am a repeat custard will be back More

by Jim_richardsonjdr

Verified Customer

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Yes

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May 17, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 17, 2024

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Frank Brown Honda is satisfactory as Lubbock’s only Honda dealer. While they do good work, they tend to be expensive and push extra services. They could benefit from aggressive discounts and deals like oth dealer. While they do good work, they tend to be expensive and push extra services. They could benefit from aggressive discounts and deals like other dealerships and brands found in West Texas. More

by Lubbock Living

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Recommend Dealer

Yes

Other Employees Tagged: Ricardo Alegria

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May 19, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. . Cordially, Rick Swindell IT Director Frank Brown Honda

May 05, 2024

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Phillip did ok , however Ethan McZenzie who was not our direct sales person went above and beyond. Phillip seemed only minimally interested in the sale or communication while waiting on the arrival of our direct sales person went above and beyond. Phillip seemed only minimally interested in the sale or communication while waiting on the arrival of our vehicles. I can’t say enough positive about Ethan and he continues to be available to help, always polite and professional. More

by hickson.marilyn

Verified Customer

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: Ethan McZenzie,

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May 08, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

April 27, 2024

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It was a very nice experience dealing with your sales staff, I enjoyed the experience dealing with Phillip , he’s a very nice and helpful person. Thanks again . Bill Freeman staff, I enjoyed the experience dealing with Phillip , he’s a very nice and helpful person. Thanks again . Bill Freeman More

by bfree60937

Verified Customer

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Yes

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Apr 29, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

March 25, 2024

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Very pleased with the dealing we had with Phillip and everyone at Frank Brown. this is the 3rd vehicle we had bought from them. everyone at Frank Brown. this is the 3rd vehicle we had bought from them. More

by telkjl

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Yes

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Mar 26, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

February 23, 2024

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Great service, Ronnie was prompt and kept me informed Would highly recommend this service dept to anyone Would highly recommend this service dept to anyone More

by Slushtx

Verified Customer

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Recommend Dealer

Yes

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Feb 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 06, 2024

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I have been dealing with Frank Brown for 30 years and they always come through with great cars and great deals. they always come through with great cars and great deals. More

by alf0614

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Recommend Dealer

Yes

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Feb 07, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda