Peter Rousom | Page 28

Place to buy! I purchased a vehicle from Dylan because my friend referred me to him and I’m glad he did! I see why he told me to go to him for a vehicle, he knows h I purchased a vehicle from Dylan because my friend referred me to him and I’m glad he did! I see why he told me to go to him for a vehicle, he knows his product and is very easy to talk to and listens to what you want! I will send everyone to see Dylan! More

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First time car buyer I am a first time car buyer and I had a wonderful experience at Courtesy Ford, particularly with Peter Rousom. He was such a genuine person who was ea I am a first time car buyer and I had a wonderful experience at Courtesy Ford, particularly with Peter Rousom. He was such a genuine person who was easy to talk to and I felt straight forward with me when I had any questions or concerns. The test drive was excellent and the car was very smooth (2013 Ford Focus). Peter made my first time car shopping an unforgettable experience. Thank you! More

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Awesome I have leased two cars from ford and have always had Peter as my sales guy. He always does his best to accommodate me and does his best to get me into I have leased two cars from ford and have always had Peter as my sales guy. He always does his best to accommodate me and does his best to get me into what I want that is affordable for me. He also has a great personality and I wouldn't want to deal with anyone else but him. I always am happy with my service from ford and Peter. More

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Excellent dealership I have purchased 5 vehicles from this dealership & have had an excellent experience every time. The staff are very friendly & professional with a low I have purchased 5 vehicles from this dealership & have had an excellent experience every time. The staff are very friendly & professional with a low pressure approach to sales. Peter Rousom my sales rep for many years is excellent to deal with & has become my friend. The service stall are also excellent & resolve any issues. I highly recommend this dealership! More

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Great experience Dave and peter were great, while Dave was grabbing the keys to my new f-150 to test drive peter noticed I was waiting and made sure I was good and gra Dave and peter were great, while Dave was grabbing the keys to my new f-150 to test drive peter noticed I was waiting and made sure I was good and grabbed me a water. The test drive truly showed why the f-150 is the best in the market and 1 week after the purchased I’m so glad I did it. Thank you Courtney ford More

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Unlike all the others Everything about Peter and Courtesy Ford Lincoln was brilliant. Their customer service and honesty was outstanding along with not ripping me off or pr Everything about Peter and Courtesy Ford Lincoln was brilliant. Their customer service and honesty was outstanding along with not ripping me off or pressuring a deal like all the other dealerships nearby seemed to be doing. Peter explained everything about the car really well both during the test drive and at the time of collection. Peter takes great pride at working at Courtesy Ford Lincoln and he is part of why it's a great dealership. The same goes for Adel who I worked with in finance. Thank you all! :) More

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Awesome Great dealership with awesome staff. Upgraded me into a way better used vehicle situation. Did a great job to get the best deal possible as discussed Great dealership with awesome staff. Upgraded me into a way better used vehicle situation. Did a great job to get the best deal possible as discussed prior to visiting. More

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Professional and dependable. I would like personally recommend Dave Gibbs at courtesy ford to help with your next purchase. Professional and thorough in all dealings. I have and w I would like personally recommend Dave Gibbs at courtesy ford to help with your next purchase. Professional and thorough in all dealings. I have and will continue to refer business and will not shop for a Ford or Lincoln anywhere else! More

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2018 Ford 150 xlt Absolutely amazed with the customer service and quality of this truck..David Gibbs went above and beyond any expectations we had of purchasing this ve Absolutely amazed with the customer service and quality of this truck..David Gibbs went above and beyond any expectations we had of purchasing this vehicle. More

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Customer Service I was recently washing my 2018 F150, which I’ve had for 2 months when the windshield cracked as I was rinsing it. I watched it crack from about 6” dow I was recently washing my 2018 F150, which I’ve had for 2 months when the windshield cracked as I was rinsing it. I watched it crack from about 6” down on the edge of the drivers side and eventually spread to almost the entire height of the windshield. I took pics about an hour and a half apart to show the spread and that there was no impact to start this issue. I brought it in to Courtesy, they took a series of pics to send to Ford’s Warranty department, including the ones I took. Courtesy agreed and they also thought it was a defect but had to send the info to Ford Canada. They denied the claim of course saying it was caused by an impact. I asked what the dealership could do as I have now purchased 3 trucks from them since 2009 and that they acknowledged it was a defect. Will, Peter and Juan went to bat for me on behalf of the dealership and were able to cover the cost of a new windshield despite being turned down by Ford Canada. Peter even offered to pitch in his own money in order to keep a positive relationship and to acknowledge my loyalty as a customer. Much appreciated that this situation was eventually handled correctly. More

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