Nick Weiner

Everything was great. The person outside the service department walked us in to the service manager, who took us right away told us what we had to do directed us right to The person outside the service department walked us in to the service manager, who took us right away told us what we had to do directed us right to the lobby, where we waited. My new tire was on the The car in a short period of time they really help me out in an emergency can’t say enough about the entire staff the whole deserve a raise More

by ROBERTVITULANO Verified Customer Verified Customer

Report | Print

Noah, was very friendly and attentive. Made me feel like I was a priority and gave excellent customer service. Made me feel like I was a priority and gave excellent customer service. More

by RNDMSTEVE Verified Customer Verified Customer

Report | Print

They gave me the car without solving the problem in my car, I have to fill in antifreeze every day, I will never buy a car from Smithtown Volkswagen again, they also said that you have to pay $692 from me car, I have to fill in antifreeze every day, I will never buy a car from Smithtown Volkswagen again, they also said that you have to pay $692 from me, when I got there, they charged me more money because I did not pay cash even though I paid with my debit card, their car service is very bad.😡 More

by DENIZGOKHANGUNALTAY Verified Customer Verified Customer

Report | Print

Work done was excellent. .They were able to get me in quickly and worked well with my schedule. .They were able to get me in quickly and worked well with my schedule. More

by LCS828 Verified Customer Verified Customer

Report | Print

I worked with Kaylah most of the day while they worked on my car. She kept me informed of everything and communicated all my questions to the mechanic so that I could prioritize my needs for the car. The r my car. She kept me informed of everything and communicated all my questions to the mechanic so that I could prioritize my needs for the car. The report provided from the mechanic was also very detailed and helpful. More

by Naynay Verified Customer Verified Customer

Report | Print

Great service as always. The team always takes care of me and my needs even for simple oil changes The team always takes care of me and my needs even for simple oil changes More

by CGROODY Verified Customer Verified Customer

Report | Print

Misdiagnosis a lot of problems and still charges you. They are more of a trial and error work shop hoping to fix the problem. My car still has the same problem. They are more of a trial and error work shop hoping to fix the problem. My car still has the same problem. More

by DAJEFF64 Verified Customer Verified Customer

Report | Print

GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD GOOD More

by Kumo Verified Customer Verified Customer

Report | Print

Service and wait time was great. Knowledgeable about what service was needed and what to expect. Knowledgeable about what service was needed and what to expect. More

by dina_ryd Verified Customer Verified Customer

Report | Print

Hello all, While I usually avoid reviews and surverys unless I had an unpleasent experience. I figured after today's experience in having my car inspected and a recall addresed Smithtown VW was worthy of unless I had an unpleasent experience. I figured after today's experience in having my car inspected and a recall addresed Smithtown VW was worthy of a positive review. First and foremost, from the time I called to schedule my inspection until i brought my Atlas in, I had an excellent experience. When calling the service department my call was anwered immediatly. I made an appointment and one day prior to my appointment I recieved a confirmation call. Sadly, because of my hectic work schedule I had to cancel and reschedule. The woman who initally made my initial appointment was courteous, pleasent and acommdated me with a new appointment commensurate with my work schedule without any conflict. When I brought my Atlas in at 830AM, I was immediatly greeted at the door by a service tech who was very polite and held the door for me and guided me to the service advisor, Noah, While I had not been in for service on over 6 months, Noah immediatly remembered me, and remembered that when I was there for my previous visit, I had just had a major surgery, he also remembered that I was visually impaired. Not only did he take the time to ask me how my recovery went, he also prepared my documents in accordance with my visual impairment that spared me the embarrasment of having to ask for help. After months he remebered, you cannot get more personalized service than that. After signing my documents, Noah took the time to explain the recall process in full detail and I left knowing my car was in good hands. I went home and within two hours I got a call that my car was ready. I was offered transportation, I declined and had my wife drive me. When I got there I spoke to Noah, he had my documents pre-prepared and while signing the documents, Noah took the time to discuss some upgrade options for me in regard to my sound system and also reminded me of my upcoming service needs. I did not have the time, but if I did I would have had the services completed that day. With Noah's help I have my reminders in my phone's calenday and I will be returning in a timely manner. Overall, if there were six stars I would add an extra star. I cannot tell you how much simple things like having my documents ready with my visual impairment in mind means to me. Having a disabilty can be embarrassing when having to ask for something simple like signing a credit card reciept. Noah and the Smithtown staff alleviated me of any embarrassment, I will not use another shop ever! Even if a dealer oil change is more expensive, I would rather spend extra and get treated well than save money and get treated like just another customer. GREAT JOB and Thank you so much for treating me with empathy, compassion and respect!!!! You have a customer for life. More

by GIANNIJOEDEV Verified Customer Verified Customer

Report | Print