Nick is an excellent service support rep at BMW Sudbury.
he is helpful, understands and listens to car owners situation and works with clients truthfully. I feel like I’m in trusting care.
he is helpful, understands and listens to car owners situation and works with clients truthfully. I feel like I’m in trusting care.
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by stephgoebel1
Service Price Transparency
Aug 21, 2024 -
Herb Chambers BMW of Sudbury responded
Thank you for sharing your review, Nick! We're honored that he provided you with a 5-star visit! We look forward to seeing you next time at Herb Chambers BMW of Sudbury!
Great service on the actual car but you always end up
with a bill twice as much as estimated.
One gripe was receiving a $100 gift card from BMW at Sudbury that I did’t have on me at the time of servi
with a bill twice as much as estimated.
One gripe was receiving a $100 gift card from BMW at Sudbury that I did’t have on me at the time of service. I mentioned this card and was brushed off and no one even entertained the thought of looking into it.
Very clearly just concerned with money here and not concerned with customer service.
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by Dan
Service Price Transparency
Aug 19, 2024 -
Herb Chambers BMW of Sudbury responded
Dan, I'm sorry to hear about your experience with the billing and gift card issue. We strive for transparency and excellent customer service, so it's disappointing to know we fell short. I'd like to address this matter personally; please reach out when you can. Thank you, Sean King - General Manager - sking@herbchambers.com
I'v been a customer for several years.
I find the service people to be very knowledgeable, professional and helpful.
I find the service people to be very knowledgeable, professional and helpful.
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by jj57
Service Price Transparency
Jul 25, 2024 -
Herb Chambers BMW of Sudbury responded
Thank you for being a loyal customer! We're glad to hear that our team at Herb Chambers BMW of Sudbury continues to provide knowledgeable and professional service. We appreciate your support!
I recently had the pleasure of visiting BMW of Sudbury,
and I must say, the experience was outstanding! From the moment I walked in, I felt welcomed and valued as a customer.
A special shout-out to the
and I must say, the experience was outstanding! From the moment I walked in, I felt welcomed and valued as a customer.
A special shout-out to the service team, especially Nick and Billy. Billy was incredibly attentive and responsive when I was booking my appointment, assisting me through text messages to ensure everything was perfect. On the day of my visit, Nick made the process even smoother. He provided timely updates and answered all my questions with patience and expertise.
The level of professionalism and care they exhibited truly set this dealership apart. It's clear they prioritize customer satisfaction, making my visit not just a routine service appointment, but a genuinely pleasant experience.
I highly recommend BMW of Sudbury to anyone looking for exceptional service and a team that genuinely cares about their customers. Thank you, Billy and Nick, for making my experience so positive!
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by myname
Service Price Transparency
Jul 24, 2024 -
Herb Chambers BMW of Sudbury responded
Thank you for sharing your outstanding experience at Herb Chambers BMW of Sudbury! We're delighted to hear that Nick and Billy provided such attentive and professional service. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Great service with Nick, very friendly staff as well.
Only complaint is I wish they had a vending machine like they use to.
Only complaint is I wish they had a vending machine like they use to.
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by annbaird
May 13, 2024 -
Herb Chambers BMW of Sudbury responded
Ann, we're glad to know you had a great experience with Nick and our team at Herb Chambers BMW of Sudbury. We'll take your feedback about the vending machine into consideration - thanks for sharing!
2 hours for an oil change .
Nobody came to say anything. Unreal. Car washed and windows has spotting not dried fully. Horrendous
Nobody came to say anything. Unreal. Car washed and windows has spotting not dried fully. Horrendous
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by Austin316
Service Price Transparency
May 10, 2024 -
Herb Chambers BMW of Sudbury responded
We strive for efficient and communicative service, so it's disappointing to learn that we didn't meet those expectations during your visit. I'd like the opportunity to address this directly and see how we can make things right for you - please feel free reach out at any time. Thank you, Sean King - General Manager - sking@herbchambers.com
Kamal Jalalzadeh was exceptionally knowledgable,
professional, efficient, caring, and courteous person, spending incredible effort to maintain the automobile in the best condition, which would make
professional, efficient, caring, and courteous person, spending incredible effort to maintain the automobile in the best condition, which would make both the dealership and BMW proud.
He is the ultimate representative of the family as the true asset of the dealership.
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by malitalk
Service Price Transparency
Other Employees Tagged:
KAMAL JALALZADEH ******
Apr 16, 2024 -
Herb Chambers BMW of Sudbury responded
We're delighted that Kamal's knowledge and professionalism made a great impression on you at Herb Chambers BMW of Sudbury. It's always our goal to provide top-notch service, so we appreciate your feedback!
Easy to make the appointment.
Prompt and correct service. Paid for my Uber. Thank you HC BMW.
Prompt and correct service. Paid for my Uber. Thank you HC BMW.
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by RFHJr
Service Price Transparency
Apr 10, 2024 -
Herb Chambers BMW of Sudbury responded
It was our privilege to serve you! Thanks for the kind review and please don't hesitate to reach out if we can be of assistance again in the future! - The Herb Chambers BMW of Sudbury Team
Another great experience with our service advisor, Nick
and the service team at BMW of Sudbury. The car was experiencing a tire pressure monitor malfunction. They were able to get the car in quickly for se
and the service team at BMW of Sudbury. The car was experiencing a tire pressure monitor malfunction. They were able to get the car in quickly for service, gave us a loaner vehicle, rectified the issue and performed the next scheduled maintenance. We're very happy with the service there!
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by Jim S11115
Service Price Transparency
Mar 22, 2024 -
Herb Chambers BMW of Sudbury responded
We're glad to know that Nick and the team at Herb Chambers BMW of Sudbury were able to assist you promptly and efficiently. It's great hearing your experience was positive, thanks for sharing!
Dealership is clean, the bathrooms smelled good.
Everyone I interacted with was professional and respectful
Everyone I interacted with was professional and respectful
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by Jnavillus2794
Service Price Transparency
Mar 18, 2024 -
Herb Chambers BMW of Sudbury responded
We appreciate your positive feedback! Our team at Herb Chambers BMW of Sudbury is dedicated to providing a clean, professional and respectful environment. Thanks for noticing our efforts!
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