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Nellie Gonzalez
57 Reviews
57 Reviews
Write a ReviewDealership Experience
3 yrs, 9 mos
Languages Spoken
Spanish
57 Reviews of Nellie Gonzalez
March 21, 2025
We were happy with the dealership. Nellie responded to our questions and helped the entire process go quickly. Nellie responded to our questions and helped the entire process go quickly. More
by mfaiola2000
Verified CustomerOther Employees Tagged: Dominic Thornton
February 18, 2025
Buyers should be told in advance to unfreeze credit versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to wor versus learning upon arrival. This is my 3rd Lexus and overall customer service is not as robust as in the past, maybe because you don’t have to work as hard to sell vehicles. Also, don’t waste a buyer’s time if you can’t be competitive on a trade-in. Just say it in advance so the buyer can make a decision to get an appraisal from you or not. You should revise your survey to include “Maybe” or “Not Sure” as options to your question about recommending your dealership. I indicated Yes, but it’s a Maybe or Not Sure. More
by vkirila
January 01, 2025
Everyone was kind and knowledgeable. We weee quickly greeted and had a sales rep to us quickly. Clean facilities. We weee quickly greeted and had a sales rep to us quickly. Clean facilities. More
by rachel.lagaly
Other Employees Tagged: Judy Patureau, Tim Gallagher
November 29, 2024
Nellie was very knowledgeable about the Lexus RX and she was patient and kind in negotiating a great deal. I’d work with her again on my next car deal. was patient and kind in negotiating a great deal. I’d work with her again on my next car deal. More
by jennifergcook
Other Employees Tagged: Manuel Gomez
November 18, 2024
Customer service was spot on from the moment I walked through the door to moment I left. through the door to moment I left. More
by judibhaskins
Other Employees Tagged: Tim Gallagher
October 07, 2024
I brought 30000 cash and Dom Thornton counted it and took my cash and came bat to tell me that my money was short of 2000. I’m very disappointed and I have been calling to get my balance back no one wants to my cash and came bat to tell me that my money was short of 2000. I’m very disappointed and I have been calling to get my balance back no one wants to address the issue. I cannot lose my heard earned money. I need the issue resolved More
by ONYIKE.DAVID
Other Employees Tagged: Dominic Thornton
October 02, 2024
Nellie was wonderful. I honestly knew exactly what I wanted and enjoyed the fact that Nellie did not tried to sell me on getting something I didn’t want which happens a lo I honestly knew exactly what I wanted and enjoyed the fact that Nellie did not tried to sell me on getting something I didn’t want which happens a lot in the sales world. She definitely made the whole process easy and effortless. She has won a forever client! More
by ELIAECASTELLANOS
October 01, 2024
Great cars great service great staff…Gary, Nellie and Dominic were very nice to work with! Dominic were very nice to work with! More
by SGERSTENHABER
Other Employees Tagged: Gary Cohen, Dominic Thornton
October 01, 2024
Philippe was great. Made my car buying experience easy and simple. Will come to him first for our next vehicle. Made my car buying experience easy and simple. Will come to him first for our next vehicle. More
by jclaw10
Other Employees Tagged: Philippe Haddad
August 16, 2024
Nellie was great to work with. Made process easy. I highly recommend working with Nellie. Made process easy. I highly recommend working with Nellie. More
by mgalo
Other Employees Tagged: Judy Patureau
