Monjurul Alam

I'm extremely disappointed by my experience with Toyota on The Park, particularly with the management and sales team, especially the manager. I booked a Toyota RAV4 in 2023. The finance representative at t on The Park, particularly with the management and sales team, especially the manager. I booked a Toyota RAV4 in 2023. The finance representative at the dealership accessed my credit history and performed five hard inquiries, assuring me that I was approved for the car through a national bank. They also stated it would take around six months for delivery. However, as time passed, despite my consistent follow-ups, I received a different story each time. Eventually, I was directed to the manager, who was quite rude, and I had no expectation of receiving any help from him. He then claimed it would take another three to six months for the car to arrive, which never happened. During this period, I discovered that my car was reportedly arriving but the salesperson was selling it to friends or others at higher prices, a practice commonly known as "own" or "grey market" sales. This was incredibly disgusting to learn. Frustrated with the situation, I went to the dealership in person. An Indian salesperson there told me he could get me a "better car" right away, but it would come with a special, higher price and mandatory extra services that I didn't initially request. When I asked for a refund, he refused, stating I couldn't be issued one until I provided proof of my initial deposit. This forced me to go through two years of bank statements to find the deposit proof. As a result, two years of my time have been wasted, my credit score has been hit hard by their five hard checks, and obtaining my refund was made extremely difficult. I am now exploring options to address this humiliating experience and the damage to my credit score. I highly recommend against doing business with Toyota on The Park. More

Report | Print