Mohamed Essa

The sales process was great, actually painless. My salesperson, Ricardo worked hard to find the car that met my needs and addressed all my questions in a very informed manner. The Customer Rela My salesperson, Ricardo worked hard to find the car that met my needs and addressed all my questions in a very informed manner. The Customer Relations Manager, Stacia was also outstanding in ensuring the dealership met my needs and addressed concerns I had regarding the Financing arrangements. Any issues I had were relegated to the finance rep. which have already been dealt with More

by 1133partners Verified Customer Verified Customer

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My salesperson Nikki was amazing and friendly. She helped my make my decision on my new Santa Cruz and Mohamad made sure the deal worked out how it it did and I am completely satisfied. Great plac She helped my make my decision on my new Santa Cruz and Mohamad made sure the deal worked out how it it did and I am completely satisfied. Great place to by a car. More

by jgard69 Verified Customer Verified Customer

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Very pleasant and attentive made you feel welcome I'm fine very concerned about the time we stayed in the showroom it was 5 hours fine very concerned about the time we stayed in the showroom it was 5 hours More

by k2ayers68 Verified Customer Verified Customer

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Great service, very friendly no pressure. They deliver on there promise fast and efficient, nice people. They deliver on there promise fast and efficient, nice people. More

by rollingd Verified Customer Verified Customer

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Run, do not walk away from this dealership. I absolutely LOVE my new vehicle that I purchase from Brandon Hyundai, but the experience I had with everyone with the exception of Nathan, my sales I absolutely LOVE my new vehicle that I purchase from Brandon Hyundai, but the experience I had with everyone with the exception of Nathan, my salesperson was absolutely horrible. The initial experience was pretty good. Nathan did a great job or getting me to the point of negotiation, and Mohammad was a nice person, and eventually we did come to an agreement on price, but only after I attempted to walk away from the sale and head to a different dealership. That the the decent part of my experience, but the rest of my experience was a nightmare, even to the point where Felica told me that I lied to her, and when I asked for proof of it, she could not present any. That was because I never stated what she told me I stated. This dealership is VERY high pressure, and I am sure they scam a lot of people in the process, but I was not going to be one of them. They try to tack on The Brandon Hyundai Advantage.. a package of services that costs almost two grand. Many of the items they add already come WITH the vehicle purchase. You get two free oil changes… well you get THREE years of scheduled maintenance from Hyundai. They offer roadside assistance, but once again that comes WITH the purchase of a Hyundai. The rest of the package is protection crap that you can get aftermarket for a LOT cheaper. I did not want the package, and that is almost what caused me to walk out. Be prepare to be HOUNDED to finance your purchase. I had NO intention of financing as I have the cash to pay for the vehicle…. Leo pushed hard three or four times, and when I would not budge, his “friendly’ demeanor was over. He became cold and nasty. Would barely speak to me, and literally slide the digital pen across the screen to me so I could sign my paperwork. He flew through the process. Then came the VERY hard sell for the extended warranty, which I did not want. He was angry that I refused to buy even the lowest package. After completing the paperwork, I made it clear that I would need a week to transfer the money into my account, and have my father write me a check. They told me I would still be driving my new car home that night. I was not comfortable with this, but they gave me a form stating that I had insurance on the vehicle, and I had permission to have it. Now mind you, I told them the process would take me roughly a week. The next DAY, Nathan sent me an email asking me when I would be bringing the check by. I told him that I had told Leo as well as Mohammad that it would be the next week. I told him they stated they had no problem with it, and I offered to bring the new car back and drive my trade in until the check came in. He replied that was not necessary. I thought all was OK, but alas, nope. The next day, Felica called me and asked me when I was bringing the check in. I once again told her what was going on and that I would gladly bring the car back. She said that was not necessary, that they had my trade in, and that they wouldn’t “call the police on me… YET.” If that was meant to be humorous, I did not find it funny at all, as I told her I was not comfortable driving a car that I had not fully paid for yet… this was on a Friday. Monday, the check came in, and I emailed Nathan and told him so. He email me back, and asked when I could come in. I had to work Tuesday, and asked him in Wednesday at ten was ok, as I had that day off. He said that was fine. I went in on Wednesday at ten, and had to deal with Mr. Personality, Leo. I handed him the check that my father had wrote to the dealership, and he stated that I was told I would need to bring in a Cashiers Check. I was NEVER told that, and I had even told Felica that it was a check written by my father to the dealership. She called me a liar, and told me that she records all phone calls, and could prove that I said it. I told her to please do so. She could not provide proof. I refuse to go back. More

by doubledinkc Verified Customer Verified Customer

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Absolutely horrible. Just bought a car from Hassan and he was the definition of a scam. He went back on everything and kept changing the numbers. We had to fight for a fa Just bought a car from Hassan and he was the definition of a scam. He went back on everything and kept changing the numbers. We had to fight for a fair deal even with excellent credit. He told us that the prices online were lowered to “get you in the door”. If we hadn’t have driven so far for the vehicle and went through the credit check, we would’ve left just to not give him a sale because he was awful. Not to mention he continually yelled at us in front of other customers, when we were asking for them to match the offer listed on their website. Then it’s time to leave and the car has no gas and was not detailed or cleaned. Horrible experience. I would give this dealership 0 stars if I could. Wendy also had a horrible attitude when I had to move over my things to the new car. More

by Figgy23 Verified Customer Verified Customer

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Excellent car purchase service start to finish! Would definitely recommend to anyone looking ti purchase a vehicle. Ask for Marcus and Mo Would definitely recommend to anyone looking ti purchase a vehicle. Ask for Marcus and Mo More

by CUESTA Verified Customer Verified Customer

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