Miki Kostiuk

We went to Kelowna Chevrolet because we have had issues with our home dealership in the past and while in Kelowna the service department provided such great service we thought it would be the same with the with our home dealership in the past and while in Kelowna the service department provided such great service we thought it would be the same with the sales department. Our sales associate was very friendly and helped us order our new SUV with no issue. There were some issues when it came to delivery time, not being there on the dates stated, and for us who live 4 hours away, this was a big deal. We had also booked our other vehicle in for service thinking we could use the new car to get around. After a long discussion with the dealership they were quick to rectify the situation and helped us into our new car a few days later than expected and provided us a rental car to get around in. However it did cost us to return for the exterior protection services. There were some complications when we returned for that as well, we had asked for an extra piece to cover the back runner of the tailgate and was told it was done, but clearly wasn’t. Again, after a short discussion, they returned it to have it added. We had ordered winter tires as well, when we went to pick them up they were the wrong ones (turned out they couldn’t get the size we wanted in the style we wanted) but the parts manager was quick to find us what would work and have them incoming for our next trip to Kelowna. We also had some issues from factory with our new car that on our return trip we asked them to look at though and we were very happy with the services provided that day for that. I would say that the down side to this dealership is their communication. I would have liked more clear communication from all departments. I could go into detail, but we don’t need a novel. I felt very frustrated while the whole process was going down, but at the end of the day, they always came back to make it right and make sure we were happy with our new car. More

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2019 Colorado ZR2 trading it in for a 2022 Colorado ZR2 then trading that in on a 2024 Silverado zR2 I have now gone from Very loyal customer buying three Vehicles In five years to Someone will not be set then trading that in on a 2024 Silverado zR2 I have now gone from Very loyal customer buying three Vehicles In five years to Someone will not be setting foot on that lot again to buy another vehicle. I know that’s a Nothing to you, Jason, but you had your chance to step up and you chose to pass it along to me. You know what I’m talking about. More

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