Mikhail Khalev

Hi, My visit was on the 1st of November for warranty service for the windshield seal. After waiting for two hours I was told that I will be called so I can bring the car back since they will need to bri service for the windshield seal. After waiting for two hours I was told that I will be called so I can bring the car back since they will need to bring in a specialist and the repair should take more than a day. It has been 10 days with ZERO communications, I got a sales call last week but when I asked for a status on my repair request I was told will get me an update... no one called me back. I called today 11/11/2024 to be put on hold for more than 15 minutes between the main reception and the service desk then maybe an advisor... At the end of the long wait the call went to a voicemail and I left a VM and I have yet to hear form anyone. I did not mind the wait for 10 days but I would have appreciate the communication and status on when will the repair take place. I would appreciate if this can be looked at so I can get the car fixed and move on. More

by Ziad1969 Verified Customer Verified Customer

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Super easy experience, everything was great from the sale to the close, seamless and fast to the close, seamless and fast More

by briandcmiami@hotmail.com Verified Customer Verified Customer

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I like the fact that I didn’t have to make an appointment to be seen to be seen More

by SCORRETTE7 Verified Customer Verified Customer

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Excellent people from sales to management. I came in with a very low price in mind and a trade in, and they made it happen. One of the quickest deals I have ever done in a dealership. Ask f I came in with a very low price in mind and a trade in, and they made it happen. One of the quickest deals I have ever done in a dealership. Ask for Mikael. Great sales person More

by bryan200029 Verified Customer Verified Customer

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My experience today was absolutely AMAZING thanks to Mikhail Khalev!!! I bought a 2022 Toyota Highlander today and transaction was extremely fast only one hour & half and efficient with attention to det Mikhail Khalev!!! I bought a 2022 Toyota Highlander today and transaction was extremely fast only one hour & half and efficient with attention to details and Mikhail answered all my questions during test drive and after!!! I am very pleased with my new car. Definitely will be coming back to him for 2022 Lexus NX he promised he will make it happen;)!!! I left super happy. Thank you so much Mikhail and Lexus you guys are awesome! More

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Helpful, efficient, friendly, knowledgeable staff answered all my questions, clean, nice lounge and cafe area answered all my questions, clean, nice lounge and cafe area More

by POLINAONE Verified Customer Verified Customer

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Mikhail was excellent. I was on my way out thinking the numbers would not work. He was creative and brought in a manager and we completed the deal quite quickly. Our fam I was on my way out thinking the numbers would not work. He was creative and brought in a manager and we completed the deal quite quickly. Our family now has bought 3 cars from him. Excellent person and very professional More

by bryan200029 Verified Customer Verified Customer

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Mikhail Khalev was amazing. Very helpful and informative. Was able to help me with all the questions I had and sold me a great car. Very helpful and informative. Was able to help me with all the questions I had and sold me a great car. More

by DANIELA.BURBANO94 Verified Customer Verified Customer

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Fantastic experience. No hard selling or intimidation techniques. Very friendly and simple transaction. Mikhail and Andrew were great and Moez closed the deal I thought wa No hard selling or intimidation techniques. Very friendly and simple transaction. Mikhail and Andrew were great and Moez closed the deal I thought wasn’t possible! More

by DANA.N.LAURIE Verified Customer Verified Customer

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Visiting the Pembroke Pines Lexus dealership was a fantastic experience. When other Lexus dealerships in Miami were marking up a new vehicle I was looking for by $10K, Pines was reasonable with pricin fantastic experience. When other Lexus dealerships in Miami were marking up a new vehicle I was looking for by $10K, Pines was reasonable with pricing and did not mark up vehicle. That’s professionalism and talking about professional, Mikhail was exceptionally knowledgeable, friendly, and attentive to every minute detail. Their commitment to customer satisfaction was evident in my interaction, making the car-buying process smooth and enjoyable. I highly recommend this dealership for anyone looking for a top-tier automotive experience! More

by A. NAV Verified Customer Verified Customer

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