Mike Swansinger
Mike Swansinger at Ken Ganley Subaru Wickliffe
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Mike Swansinger

Pre-Owned Manager

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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4.8
133 Reviews
4.8

133 Reviews

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133 Reviews of Mike Swansinger

September 09, 2024

Dealership Rating
Employee Rating

They take great care of you first, then your car! Giovanni and his team over in the service department are the ultimate best. I have never left that department being nothing but satisfied and wearing More

by allaboutanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for sharing such a glowing review! We're delighted to hear that Giovanni and the service team at Ken Ganley Subaru Wickliffe have consistently provided excellent care. Your satisfaction means everything to us, and we look forward to serving you for many years to come!

September 07, 2024

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Everyone was courteous and helpful. Our car shopping experience was as pleasant as buying a vehicle can be. Drove an hour visit this dealership because the Outback we bought was a good More

by jerry_erwin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Laurienzo

Sep 09, 2024

Ken Ganley Subaru Wickliffe responded

Jerry, we're delighted to hear that your trip was worthwhile and you had a pleasant experience at Ken Ganley Subaru Wickliffe. Enjoy your new Outback!

Sep 09, 2024

Ken Ganley Subaru Wickliffe responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2024

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Employee Rating

We had visited a few months back and got a good first impression from Matt and Anshu. We restarted our car search, and found a few locally at Ganley locations. Kudos to Ken Eggers for working with my wif More

by ANTENNAMAN1969
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 29, 2024

Ken Ganley Subaru Wickliffe responded

We're delighted to hear that Matt, Anshu, and Ken made your experience at Ken Ganley Subaru Wickliffe a positive one. Thanks for choosing us!

August 25, 2024

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Employee Rating

The entire team was amazing! I would highly recommend this dealer. They made the entire process easy and quick while making me feel taken care of! Thank you! More

by CBEETLER721
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anshu Mangotra , Simon *****

Aug 26, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for the glowing review! We're delighted to hear that our team at Ken Ganley Subaru Wickliffe made your experience easy and quick. We appreciate your recommendation and are here if you need anything in the future!

Aug 31, 2024

Ken Ganley Subaru Wickliffe responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

August 05, 2024

Dealership Rating
Employee Rating

My purchase with Ken Ganley Subaru Wickliffe was the first time that I had ever bought a vehicle out-of-state and Anshu went above and beyond to make me feel like a local, valued customer! The Managers More

by D. Smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 05, 2024

Ken Ganley Subaru Wickliffe responded

D. Smith, we're delighted to hear that Anshu and the team at Ken Ganley Subaru Wickliffe made your out-of-state purchase a smooth experience! Thanks for recommending us and safe travels back home!

July 31, 2024

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Employee Rating

Anthony was very understanding and took the time to listen to exactly what I wanted in the vehicle. The manager was not….., he was pressuring me into accepting the deal and kept saying it’s a great dea More

by Ttfit93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Anthony Laurienzo

Aug 01, 2024

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 28, 2024

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Employee Rating

Great customer service! Was looking for a second vehicle and they went out of their way to find us the best option and worked with us to make it happen!! We highly recommend More

by Terij1970
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gino Palombo, Steve Mihalic

May 29, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for the glowing review! We're delighted to hear that our team at Ken Ganley Subaru Wickliffe provided excellent service and helped find the perfect vehicle. Your recommendation means a lot to us!

May 29, 2024

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2024

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Employee Rating

I had a good experience. I appreciate the attentiveness of the staff. The process was easy. Thank you! More

by ANDECUFF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Callender , Logan

May 28, 2024

Ken Ganley Subaru Wickliffe responded

Hi Ande! Thank you for sharing your positive experience! We're glad to hear our team at Ken Ganley Subaru Wickliffe made the process easy and attentive. Enjoy your vehicle!

May 29, 2024

Ken Ganley Subaru Wickliffe responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 25, 2024

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Excellent service and the process to buy/ lease was so quick. Would definitely work with them again. More

by DANDKK01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gino Palombo, James Callender

May 27, 2024

Ken Ganley Subaru Wickliffe responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2024

Dealership Rating
Employee Rating

Very professional and knowledgeable. I will highly recommend to my friends and family. Nice and friendly More

by ORAVITZ5295
Recommend Dealer
Yes

Other Employees Tagged: Mike Swansinger

Apr 25, 2024

Ken Ganley Subaru Wickliffe responded

We're delighted to know you had a positive experience with us at Ken Ganley Subaru Wickliffe! Your recommendation means the world to our team. Thank you for your support and kind words!

Apr 25, 2024

ORAVITZ5295 responded

Who changed my review? It was an awful experience. Your salesman stated the vehicle was looked over. When we took it to our mechanic who inspected it the four wheel bearings were bad. This is a safety issue. We had a 2 Hour Dr. home after picking the vehicle up and were lucky that we didn’t have an accident. That would’ve been a lawsuit. We had to pay $1000 for this fix. When I called and talked to your manager, Steve, I was yelled at. So much so that my son overheard and Came and recorded our conversation as I was On speaker. I wish I could put it on here. He insinuated that my mechanic said the vehicle needed all four wheel bearings replaced, but they didn’t need to be. When I told him I’ve been going to my mechanic for 20 years he told me he was doing this for over 50. Ok ? Sure ..I asked to talk to another manager and he said “you don’t get to talk to another manager.” Steve needs some training in customer service. I did leave a voice mail to the GM but as yet haven’t heard anything.

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