Mike Ohanesian

Jordan was the greatest. he reached out to me as me lease end date neared and I let him know what model, color and features I wanted. He checked current and incoming invent he reached out to me as me lease end date neared and I let him know what model, color and features I wanted. He checked current and incoming inventory and found exactly what I wanted. When the Forester arrived, he called me to come and get my new car. He walked me through the new 2025 changes More

by Nugrammi Verified Customer Verified Customer

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Mike, my service advisor, did an outstanding job dealing with my car and I am happy and relieved with the outcome. However, I do not have a get deal of trust concerning the maintenance checks especially the with my car and I am happy and relieved with the outcome. However, I do not have a get deal of trust concerning the maintenance checks especially the one done at 90000 miles. And charging $199 per hour for labor…WOW! More

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Great visit. Mike was awesome. Quicker completion than expected. Having a loaner was a bonus Mike was awesome. Quicker completion than expected. Having a loaner was a bonus More

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A pleasure to work with each person there. They do quality work and keep the customer informed along the way, so there are no surprises. The work is completed expeditiously and with a smile. They do quality work and keep the customer informed along the way, so there are no surprises. The work is completed expeditiously and with a smile. Thank you Travis and Mike and Jason of Five Star Subaru of Grapevine! More

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Kind, knowledgeable, great listeners, focused, present, articulate, super team work, happy car, happy owner, ty articulate, super team work, happy car, happy owner, ty More

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Excellent service department. No hazel checking in vehicle. Loaner car provided and service representative kept us up to date. Car returned with proper repairs as well as thorough No hazel checking in vehicle. Loaner car provided and service representative kept us up to date. Car returned with proper repairs as well as thorough cleaning. More

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From start was informed of services I needed and while work being done Mike kept me in the loop how everything was going and how much longer til I would b done plus they washed my crosstrek and even vacuu work being done Mike kept me in the loop how everything was going and how much longer til I would b done plus they washed my crosstrek and even vacuumed my car out couldn't find any better place for service More

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Great Dealership all the way around. I have praised the sales department when we made our purchase in October’22. This review is for the service department. I was in for a warranty issue I have praised the sales department when we made our purchase in October’22. This review is for the service department. I was in for a warranty issue on my ‘23 Outback. Upon arrival I was greeted immediately upon pulling into the service drive. My service writer Michael O. is so efficient in orchestrating the process of getting checked in and within minutes the car went into the shop and Johnathan L had my complimentary loan car ready for me. The drop off process was so smooth that I didn’t even have time to enjoy a beverage/snack from the well stocked customer lounge. I drove the complimentary loan car home and within 4 hours I received a call from Michael O. that my vehicle was ready. Michael explained exactly what was found and the steps taken to correct the issue. I jumped in the loan car and drove the 9 miles from home to pickup my vehicle.. The smoothness of the entire service/warranty was amazing. If I knew how efficient the appointment was going to be , I could have easily stayed at the dealership. Thank y’all for your dedication to customer service and the efficiency you provide.. More

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I like how they kept me informed as to what they were doing and what the car needed. And it worked. Now the car runs again. doing and what the car needed. And it worked. Now the car runs again. More

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Mike Ohanesian, my service advisor, was so helpful and very knowledgeable. He took the time to keep me updated on the status of the repairs. Thank you Mike! very knowledgeable. He took the time to keep me updated on the status of the repairs. Thank you Mike! More

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