Mike Barker

Worst delivery experiences at a Ford Dealer I have ever had . Four hours to pick up a A plan special order F150. They did not honor the appointment time I made several days earlier. One excuse after anoth had . Four hours to pick up a A plan special order F150. They did not honor the appointment time I made several days earlier. One excuse after another. Dirty vehicle only ran thru the car wash and turned the wipers on to clean the windshield. Also , someone drove it 37 miles before I picked it up . Was never given a copy of the application for State of Mich Title and plate transfer to prove I purchased it there . Sales Manager and F&I persons very rude . Will never go back just a cluster for 4 hours . More

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It was an amazing experience for buying my first car! They had my dream car already in stock! They had my dream car already in stock! More

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Laurie was an absolute pleasure to work with. I have several other Ford dealerships much closer to my home, BUT Laurie is worth the drive to Waterford. She is knowledgeable, very responsive, e I have several other Ford dealerships much closer to my home, BUT Laurie is worth the drive to Waterford. She is knowledgeable, very responsive, efficient, low pressure, and just someone you enjoy being around. This is my first transaction with Laurie, after being referred to her. However, I am certain it will not be my last. I highly recommend Laurie - you will not be disappointed. More

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They were all super friendly and accommodating! Ryon made the process of buying a car quick and easy. Ryon made the process of buying a car quick and easy. More

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We had one other car purchased at the dealership. And we were very happy with the salesman and service department. Which made us go back and shop for the Maverick. Steve Scarpazey did a great job. He And we were very happy with the salesman and service department. Which made us go back and shop for the Maverick. Steve Scarpazey did a great job. He was friendly and knowledgeable about the Maverick that I bought. I would recommend him to anyone. More

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Trevor Wortman is really the best in sales. Honest, straightforward, communicative, I have leased several cars through Trevor and have never been disappointed. Honest, straightforward, communicative, I have leased several cars through Trevor and have never been disappointed. More

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I think we will be delighted with our New Escape Active. Many thanks to Steve Scarpaci for helping find a great car with a great deal. Suburban Ford Waterford continues to provide a premier dealership wit Many thanks to Steve Scarpaci for helping find a great car with a great deal. Suburban Ford Waterford continues to provide a premier dealership with a top notch service department and a sales team that delights customers and keeps them coming back. More

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Ordered my Maverick. Filled out credit app online. In and out when truck arrived. Other then waiting for truck to be built a very quick process. Filled out credit app online. In and out when truck arrived. Other then waiting for truck to be built a very quick process. More

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I recently bought a 2016 F150 from Suburban Ford of Waterford. I love the truck. I am not so happy with the sales staff. I worked with Pam to negotiate a price of $14,800 + fees. I then was working wit Waterford. I love the truck. I am not so happy with the sales staff. I worked with Pam to negotiate a price of $14,800 + fees. I then was working with Ryan on the purchase. I contaccted Ryan and he said everything is set up and ready, just come pick up the truck. I drove 4 hours to purchase the truck. When I signed the paperwork (through the tablet) Michael the finance guy went through the paperwork so fast, I barely had time to look at it. Although he did have time to show me all of the extended warrenty oprions. As it turns out, there must be a method to that type of sales because when i got home, my sales price on a $14,800 +fees was over $18,000. I did contact Ryan and he forwarded me to Michael who did not return my contact, so I contacted Zach the sales manager and again no contact. So my advice is to make sure you read all of the fiqures and get the deal you were promised. I realize I should have paid more attention but i thought they were trustworthy, again, I do love the truck but I will not be visiting Suburban Ford of Waterford again. I have talked with the general manager and he is looking into my situation. More

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I needed a new vehicle and once again returned to Suburban Ford for my car buying experience. Laurie Moses has worked with me and my wife on too many cars to count and she came up with a winner agai Suburban Ford for my car buying experience. Laurie Moses has worked with me and my wife on too many cars to count and she came up with a winner again this time. Thanks Laurie! More

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