Miguel Mendez

My experience with BMW of Silver Spring is mixed. While my sales person David S. was excellent, very knowledgeable and made the process easy, the financing team was most difficult to deal with. It to While my sales person David S. was excellent, very knowledgeable and made the process easy, the financing team was most difficult to deal with. It took my 3 days to get my car. The finance guy Steve was not the best to work with, he kept reminding us about how much money they are losing on the new car when in fact this is not the responsibility of them. I guess he just cannot take off the sales person hat. For some strange reason, the finance team was responsible for my trade, asked for a CarMax match, they gave us $2k less than what I have printed. They also tried to jack to finance rate. Overall, sales person great but NOT the finance person. More

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I couldn't be happier with my experience at BMW of Silver Spring.. From the moment I walked in, Miguel Méndez was incredibly welcoming and knowledgeable. He took the time to understand my needs and preferenc Spring.. From the moment I walked in, Miguel Méndez was incredibly welcoming and knowledgeable. He took the time to understand my needs and preferences, guiding me through the selection process and financial option's without any pressure. Totally appreciate that. More

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To Miguel Mendez for the outstanding costumer service. Miguel went above and beyond to meet my expectations . Great job.!!! Miguel went above and beyond to meet my expectations . Great job.!!! More

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This is our 3rd BMW purchase from Miguel Mendez @ BMW of Silver Spring, and I have to say, it is very likely we would not have purchased these vehicles had it not been for Miguel. He is extremely profession Silver Spring, and I have to say, it is very likely we would not have purchased these vehicles had it not been for Miguel. He is extremely professional, patient, well spoken, and knowledgeable. He is available to you all year round to talk to you about your current and your future car. Buying a car from him is what the car-buying experience should be. We 100% recommend him to all our friends and family to go see him when it comes to buying a luxury car. As for BMW of Silver Spring, we would also recommend them 100%. The team there is super professional, they do their best to put us in a loaner when we take the car to the shop. Our service professional is Delfin Green, he is exceptional, responsive, and always in a good mood. Del listens to you, and he does his best to tend to our needs. Overall, most of the team @ BMW of Silver Spring are very professional and organized, everyone from the front desk to the service department personnel are very respectful. We love that dealership. More

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I bought a M4 a few months ago from this dealership and Miguel had helped. He promised that the car had zero problems and that it was super reliable. Not even a couple days later i had to come back to get Miguel had helped. He promised that the car had zero problems and that it was super reliable. Not even a couple days later i had to come back to get my car serviced because the interior lights didn’t work, and the car didn’t even have a horn. He continued to make promise after promise and 2 months later ive been to the dealership more than 3 times for service. He’ll say what he thinks you want to hear but at the end of the day he’s just trying to make a commission. Just like any other salesman he doesn’t care about what happens after he makes the sale. Don’t go to him. More

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I had the pleasure of working with Amit the BMW Genius and a genius he is. Patient and knowledgeable and just plain helpful and nice. I learned so much from him that I hadn't picked up from reading the and a genius he is. Patient and knowledgeable and just plain helpful and nice. I learned so much from him that I hadn't picked up from reading the BMW manual.... If you need help, he is the person to go to. Thank you Amit. More

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This is my 3rd new BMW purchase from your dealer. Thanks for taking great care of me!!! Thanks for taking great care of me!!! More

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The dealership was very professional and exceeded my expectations on responding to my question as well as on their follow up. We enjoyed Desirea Jackson as she was a pleasure to work with and her profes expectations on responding to my question as well as on their follow up. We enjoyed Desirea Jackson as she was a pleasure to work with and her professional demeanor was stellar! More

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Excellent service and sales person Miguel Mendez excellent he has a lot experience and he explains everything excellent he has a lot experience and he explains everything More

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This was my first time at BMW of Silver Spring. Great service and very professional. Great service and very professional. More

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