Audi Uptown

I recently had a very disappointing experience with Audi Uptown’s service department. I brought my 2022 Audi Q5 for a check on Friday due to a low tire pressure warning. The service advisor, Wendy SIN, clai Uptown’s service department. I brought my 2022 Audi Q5 for a check on Friday due to a low tire pressure warning. The service advisor, Wendy SIN, claimed additional repairs were necessary, totalling $2,120, which included: Brake pads: $1,100 Wheel alignment: $900 Tire repair (patch tire): $120 My extended warranty allegedly did not cover these repairs, even though my car had just completed its annual maintenance in June this year. These prices seemed highly unreasonable, especially since my car had recently undergone annual maintenance in June. I was shocked by the estimate and called to stop the repairs. However, Wendy informed me that the work had already started, and I would need to pay part of the cost regardless. During my Saturday visit, Wendy inaccurately recorded that I had damaged my car, which is untrue. I emailed Wendy and her manager to prove this claim and correct this record but have not received a response. Wendy later displayed two pictures of the replaced parts, claiming they were abnormal, yet provided no evidence to support the damage claim. When I picked up my car on Monday, I discovered discrepancies in my service record. Wendy had noted that I had damaged my car, which was false. Wendy had also added a note to page 1 of the service form without my knowledge or consent. When I asked her about it, she pointed to my signature on page 2, implying I had authorized it—which felt very misleading and unethical. Additionally, when I questioned why the repairs weren’t covered under my extended warranty, Wendy claimed she needed time to “study” the warranty. I waited for over an hour at the shop, only to be told I’d been given a discount after she discussed it with her manager. Ultimately, I was charged $1,780 despite not receiving a proper breakdown of why my warranty did not cover the repairs. However, I didn’t want a discount — I wanted a clear explanation of why these repairs were necessary and not covered. To make matters worse, Wendy later admitted that the team shares bonuses or commissions on repairs. However, there is no visible sign disclosing this, which I believe is required under the Consumer Protection Act. This whole experience felt like a trap. I regret not checking the reviews earlier and strongly advise anyone going to Audi Uptown to be cautious. Ask for clear documentation and detailed cost estimates in writing, and ensure you fully understand the work before authorizing anything. More

I just leased a vehicle with this Audi dealership and Sanjay was very helpful and friendly and made the leasing process very smooth. Sanjay was very helpful and friendly and made the leasing process very smooth. More

I Had to wait 6hours for oil change! Disgusted!! I booked an appointment and I still had to wait 6 hours! Disgusted!! I booked an appointment and I still had to wait 6 hours! More

Leased a vehicle with this dealership. Sanjay was great as was Lemen. Honest, friendly, and trustworthy service at this dealership. Will definitely lease or buy with Audi Uptown again. Sanjay was great as was Lemen. Honest, friendly, and trustworthy service at this dealership. Will definitely lease or buy with Audi Uptown again. More

Mr. Mark Lopez is very professional and kind who knows what he does. I would keep him for further services.👍👍👍 what he does. I would keep him for further services.👍👍👍 More

BEFORE BUYING A (CPO) CERTIFIED-PREOWNED VEHICLE READ THIS REVIEW. Earlier this year I picked up a 2018 Audi TTS. Lovely car. On the day of delivery I noticed the front air vent grill was broken THIS REVIEW. Earlier this year I picked up a 2018 Audi TTS. Lovely car. On the day of delivery I noticed the front air vent grill was broken and the bumper was scratched (see attached image). Dealership: The car is CPO inspected and cleared but looks like this slipped through the cracks. We'll take care of it. Okay, no worries. I totally understand. Little had I known what was in store for me. This began nearly a year long ordeal. Hang tight because we're just getting started. That day (delivery day) I drove the car home in good faith and here's some other issues that sprung up: 👉🏼 Apart from the front bumper scratch and broken grill repair/replacement 👉🏼 I noticed a knocking sound from the engine bay area on the driver’s side (was a cross bar or something, not the technical wizzard here) on slow speeds. 👉🏼And the brakes making a squealing sound (which is quite embarrassing as you pull up to a stop). Listen: https://www.dropbox.com/scl/fi/xdywj1obvggw4kxdnd2b4/TTS-brake-sounds-case-no-05784255.mov?rlkey=v4kvs1wck9wa8kfb15y66aso6&dl=0 A bit disappointed I reached out to the dealership. There response: The car is CPO inspected and cleared but looks like this slipped through the cracks. We'll take care of it. Okay, no worries. I totally understand a laundry list of items slipped through the inspection. Nearly 3 months later the dealership resolved all the issues except for the brakes which make a loud squealing sound at low and high speeds once they warm up. Response from the dealership: The car is CPO inspected and cleared and the brakes are at 50% Frustrated and embarrassed by the car's squealing sounds, I reached out to Audi Canada and their response: The dealership said so and we can't help you. And here I am now sharing my experience for anyone else who might be considering a certified pre-owned vehicle. PS: The people are super nice. It's most likely bad process. More

Since the first time working with Mark (Lopez), I have always been impressed by the his top notch customer service skills and professionalism. Not only is he knowledgeable, throughout, and courteous, he always been impressed by the his top notch customer service skills and professionalism. Not only is he knowledgeable, throughout, and courteous, he shows genuine care and looks after client's interests by providing pertinent details, giving candid feedbacks, and making spot on recommendations. Getting services done at the dealership can be a somewhat stressful experience but Mark (and his team) consistently make that a much easier and even pleasant experience. Keep you the great work! More

Hi Richard, Thank you very much for the hospitality you have rendered during our course of taking delivery of the new vehicle. I and my wife really appreciate your kind attention and detailed introductio have rendered during our course of taking delivery of the new vehicle. I and my wife really appreciate your kind attention and detailed introduction of the Audi operation features. It was a pleasant experience with you the whole time and we appreciated very much your assistance! Just write this to express our thanks! Wish you all the best during this holiday season and have a prosperous new year ahead! Kind regards, Kevin Chow More

Michael was a pleasure to work with. His attention to personal service and all details were outstanding. He listened to my needs and was able to accommodate. He spent considerable time r His attention to personal service and all details were outstanding. He listened to my needs and was able to accommodate. He spent considerable time reviewing options and I chose a Q3 with the progressive package. When I picked up the car he spent quite a bit of time reviewing everything I needed to learn about the new car. He contacted me a few days later to find out how I was enjoying the car and if I had any questions. I have already recommended a friend who purchased the same car. Thanks for everything Michael. More